National Geographic MagazineNational Geographic magazine is the global leader in empowering people to navigate the world, providing authoritative, unbiased content that addresses today's complex issues, while uncovering the wonders of our time.
National Geographic Magazine (nationalgeographic.com) has 440 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
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Books & Magazines · Washington, District of Columbia
Great
Books & Magazines · Washington, District of Columbia
Great
Books & Magazines · Washington, District of Columbia
Great
Books & Magazines · Washington, District of Columbia
Bad
440 approved reviews, newest moderated first
Janelle F.
My automatic renewal failed due to my changing my credit card. I worked with the team to update my credit card details and renew my subscription. I'm glad I got it renewed because I LOVE the National Geographic subscription.
Adrita
I asked for help regarding payment (direct debit had failed), asked for an alternative payment option, could not change this via the website and the person who was supposed to help told me to do the things that I had already tried. Very unhelpful
Response from National Geographic MagazineJan 27, 2026
Dear Adrita, We are very sorry to hear you are having trouble updating your direct debit payment. Please reach out to us at [email protected] or by phone at 0345 045 0355 and we would be happy to assist you in renewing your subscription with us. Thank you for subscribing to National Geographic! Sincerely, National Geographic Customer Service
David from New Z.
The automatic renewal process failed, due to my failing to update my credit card details. I tried to remedy this through the websites, but as an older person, got lost and bogged down on how to do it. But on the point of giving up, I tried the phone contact, and after some button pushing finally got through to an actual human, who understood my problem, and while still on the line, was able to update my details, and renew my subscription. Two lessons here, keep your details up to date, and for National Geographic, in spite of technology, please make sure there is always a helpful phone contact. I and my family have been subscribers for about 80 years, and no plan of changing that. Thanks to the helpful person who got that sorted for me. David Laughlin, Christchurch, New Zealand
customer
A very positive and helpful response from the NG team when I needed help changing some complex details of my subscription...thank you!
Geoff
I had a simple request to change my email address (not possible online). This was done almost immediately - excellent service. I have subscribed for decades and never had any issues. I also have a huge archive!
Curt W.
It is impossible to cancel a subscription to NG online. The website gives no such information and sends me around to ngmintl in the uk, which claims they are not the ones to contact and send me back to NG customer service again, which tells the same story, so we go round and round getting nowhere. This has all the hallmarks of a fraudulent company. Then after two days ngmintl suddently doesd cancel my subscription ok. Why be so user-unfriendly and mess people around like this?
Response from National Geographic MagazineJan 9, 2026
Dear Curt, We are sorry to hear about the trouble you have experienced in canceling your National Geographic subscription. Please note, that the customer service team has experienced longer-than-usual response times during the holiday period. To cancel a subscription online, you must visit www.ngmservice.com and click on the link for International Subscribers in order to login to manage your subscription details and to cancel a subscription. If we can be of further assistance, please reach out to us at: [email protected] or you can find phone contact information for your area: www.natgeo.com/contact/international
Vimesh
I had an issue with delivery after moving to a new country. Delivery worked initially, but then I stopped receiving issues. The problem was that my account had been deactivated, and I was not notified that it was deactivated. Once I contacted Janien at customer service it was reactivated efficiently. I now have access again to the online articles and archives. I'm hoping there are no longer issues with the postal system and I get my issues in the post. I really wish NG would create a digital magazine that allows me to receive issues digitally. I do love the print issues, but the postage and the piles of magazines I have lying around don't seem like a very sustainable solution in today's environment.
i R.
Contrary to the AI summary regarding address changes, I was very happy with the quick and efficient response following an email from me with the details of current and future address and dates.