NAPA AUTO PARTSReviews of napaonline.com

WENT TO THE STORE IN HIGH RIDGE MO. Just because i installed the part myself and didn't take the vehicle to a dealer and have it diagnosed beforehand REASON BEING VEHICLE WOULD NOT CRANK OVER to run or start to get it to a dealer for diagnoses of the issue THE MANAGER TALKED TO ME LIKE A DOG and said i should be as ashamed to return the part for a refund because it had been used and installed it myself because it had a blown fuse beforehand and cost me $90.00

Casey Dagger was very helpful he walk me through the order process and gave me everything I needed and was polite 😌 need more people like him. Napa 500 Shrewsbury rd Jefferson la 70121. Thank for the great service and help.

Bought a quart can of 3m bondo. Charged me 43 dollars 14 on Amazon. What a rip off. Will never use napa again and tell everyone what a rip off napa is.

What a grumpy stuff at the till. Dont want to comeback 🤮 no hello no nothing . Change was literaly thrown to my pallm feom a distance . Avoid this company and its service 🤮

Bought a new battery, with new Yukon Denali, oil, belts tires..... battery days clearly manufactured 2/25, no punch outs from tag, were punched. In the country where long hair is not normal. Wait in line while they talk fishing, get up there, he says not without a receipt, at his discretion... I'm ok with that rule, within warranty period, like new condition, serial number is traceable to purchase date and cost, says so online at Napa Auto.com, I say how much for the replacement, 262.97$ he says, prorated? Nope don't do that, core deposit, not without a receipt, he says, anything you can do for me I ask, nope, not without a receipt. Judgemental people suck, I'm polite, kind, calm, and get this crap, based on my hair and t shirt. That's my experience with napa. Your discretion is recommended. Battery craped out before warranty,bigot behind the counter has a lifetime warranty, neither are honorable.

Callum in Napa Parts at Faithful Location Callum in parts was very helpful and went and above and beyond to assist me help me find: 1. correct fuse and cost 2.How I could find the correct name of fuse in my car and verify exactly. 4. Callum referred me to Toyota Hybrid technician for further assessment. I am both relieved and grateful to have this kind of service from informed auto parts. 5.Also Callum was very patient and interested in my car issues.Thank you, I'll be back to Napa in the future. Tena Slind

I accidentally ordered the wrong part, but had a pleasant after-sales experience with Chris. He promptly canceled the order and issued a refund. I really appreciated his responsiveness and professionalism, and I look forward to using NAPA auto parts again when I need some bits for my car

I purchased a 5-ton EAE two-post lift through NAPA Auto Parts, with installation arranged through their partner installer, Milton Garage Equipment. What should have been a straightforward installation turned into months of delays and problems. The initial site survey and concrete drill test were carried out by Milton (arranged through NAPA) and the floor was confirmed as suitable. However, when the installation team arrived, the installation had to be aborted on the day because the drill test had not been carried out properly. This resulted in significant disruption to my workshop and required unexpected groundworks. Communication afterwards was extremely poor. Promises about timelines and follow-ups were not kept, and it was often very difficult to get clear answers or updates. When the lift was finally installed, further problems appeared. The lift caused RF interference affecting roller shutters and even neighbouring properties, something I had to troubleshoot myself by contacting the manufacturer directly because NAPA provided no real technical support. There are also installation issues with the lift arms, which were adjusted too low and now scrape along the workshop floor despite my staff raising concerns during installation. Overall the entire process — from survey, to installation, to after-sales support — was handled very poorly. For a large company like NAPA, the level of communication and accountability was extremely disappointing.