NAPA AUTO PARTSReviews of napaonline.com

Called about car battery warranty, he danced around it, Then located receipt, he was So bent, we had to have. Then it was exchange to bring it in. So my hubby did, he kept the battery and our receipt. To charge it... So I called, got the said store manager on the phone and his clowns he hires, did kept our battery, did not send home another, my hubby was going back tomorrow, unknowing of his managers deal. So now he heads back 10+ miles one way to pick up 1st. Receipt and A replacement battery, Thanks El Dorado,Kansas.

We ordered a part two weeks ago and it was shipped no problem. So We turned around and order another one last week remind you it never said they was out of stock at all. So we are waiting and waiting for the shipping and tracking info that never came! So I reached them now they are talking about it being out of stock. Like why would you guys not put that it out of shock before taking the order for it!!!! We could've just shopped around!!!!! Just a waste of our time... Bad for buniness period!!!!

So far pretty bad, the website is garbage. My first attempt to place an order for some engine oil, and the website is infuriating! it’s not functional, incredibly slow to load, it’s not processing my AAA discount, and the page just freezes! The customer service not helpful, just a lot of pointless excuses and explanations but no solution, they wouldn’t even help me place my order, just told me to call my local store, and the store only orders in bulk lol….. I’m not returning, ever.

A very fine gentleman who works at the Austin Texas store on highway 290 and 71 today exemplified what makes businesses in America great today. My battery died, and he helped me replace it, and he discovered that my terminal connection on my battery cables were corroded and took the time to service me outside the scope of their normal service protocols. His name is Ty, and I want to praise him for his outstanding service and professionalism. Thank you Ty, you made my day today 🤠

Ordered a part for SAME DAY delivery. Get notified within 20 minutes that it is "out for delivery". I check 8pm and their website says delivered but doesn't provide anything else. Nothing shows up at my home. I call 8:30pm, store closed at 6pm, (why so early?). I try to chat, no chat available. Phone support doesn't open until 8am the following morning. I finally get on the chat the following morning and 2 of the most useless customer service agents tell me that they fulfilled their end and the part is delivered. They advised me to call the store, which of course is not open yet. Call the store, nobody has any clue about "what happened yesterday". FINALLY, after almost a day later.... a bag is left on my front garage. No call, no text, no email, no knock on the door. Horrible.

Parts clerk looked up part for my truck (universal joint) and said he had to order it. Waited 5 days for it to come in and it was the wrong part. Parts clerk checked and he had 2 in stock. He refunded my money except for the freight cost. Wasn’t my fault the parts clerk ordered the wrong part and had one in stock all along.

NAPA Auto Parts Store, Berkeley Springs, WV - They have a problem in honoring their own NAPA brand - LEGEND car batteries that, are under warranty. I had to file a customer complaint with NAPA corporate. Very rude treatment, additionally.

I made an online order at the Columbus Ohio 161 Dublin Granville store. I went there item was pulled but it was lost I waited 45 minutes while they searched eventually, I was refunded the money but I had to wait for the money to go back into my account and was forced to have to go somewhere else and make another purchase. This store is in a disarray and needs to be overhauled starting with Management. I would shop at another location.