NAADAMReviews of naadam.co

Avoid! Purchased a sweater that went on sale the next day--the reduction was substantial. Emailed customer service to see if a price adjustment was possible--was politely complimented on the fact that I reached out but price adjustment was refused. Guess they don't want happy return customers? I returned the sweater and was dinged for return shipping and some other ridiculous fee! Shop at Quince--better in every possible way!!

Horrible customer service and logistics. The quality of the product has also gone down.

Madam was dreadfully late fulfilling an order for Xmas that I placed in mid November. I couldn't get my xmas gifts out in time. I got an unsolicited, heartfelt, earnest, long apology letter that apparently sent to everyone affected by the delay. The owner of the company signed it "Love, Matt." He could not have sounded more remorseful about the delay. I could do without this kind of love. The coupon didn't apply to what I decided to buy. I followed up with customer serve who confirmed the coupon didn't apply. I responded that this sounded nothing like a sincere gesture of apology. It sounded like Matt was using the pretense of being sorry for having made a mistake to his advantage - so he could move slow-moving merchandise. I have not heard from the promised "team member that can further assist” me with this in over 2 weeks. This company initially appealed to me because it WAS so caring and conscientious, both to its customers and suppliers. To judge by my experience and the multiple negative customer service reviews I just discovered, that appears to be no longer. Follow up two hours after posting this review: I got a note fro the company that they would honor the coupon. I don't know if my review spurred them to action. Or maybe the timing was a coincidence.? I'm raising my review from one star to two on the basis of them having taken this action.

Cannot get a response after 3 attempts to exchange product. No phone support.

Customer service sucks. Do not respond to emails and have no phone number. Stuck with $300 voucher instead of refund even though item was returned as per their policy. Extremely disappointing!

A disingenuous company : kept using weasel words like “expected” for shipping dates . Arrived much later than promised and did not at all meet my expectations of customer service. AI used liberally, expressing understanding of my “frustration”. I will never buy anything from them again. Product itself was average and used unflattering cuts.

This Naadam company has serious customer service issues. I ordered on Nov 30 and here it is January 1. Nothing has arrived. There is no human being to contact. No phone number. Emails are met with an outdated Bot response. Duplicitous and fraudulent. This company is bound for class action litigation. Stay away from Naadam.

Would give zero stars if I could. Ordered 2 sweaters on Black Friday. Got an "apology" email that they were overwhelmed with orders and my order was delayed. Emailed them on December 22nd trying to locate the Christmas gifts I ordered. They responded that the items "will be shipped December 17th"- I guess they have the ability to go back to the future. I sent a reply that the 17th had passed but no response. AFTER Christmas I got a notification that I was getting a refund for a canceled item. Then I got an email that my other item shipped. Received that sweater on December 29th and then had to pay $11.25 in postage to mail it to my daughter who had already returned home after the holidays. Ridiculous and will never shop here again. Stick with Quince!