Mary
Great Customer Service!
I thought my package was lost. I intended it to be a gift, so it was time sensitive. I reached out to support at Naadam and they were very responsive. I sent an email and in less than 30 minutes Evelyn responded with the status, and we conversed a few more times that day. The next day Rodrigo followed up and my package began moving and arrived in time. They were a joy to work with.
Response from NAADAMJun 3, 2026
Hi Mary, Thank you for sharing your experience! We're so glad our team was able to provide timely support and help ensure your package arrived in time for its intended gift. We know how important time-sensitive orders can be, and we're happy Evelyn and Rodrigo were able to keep you informed throughout the process. We'll be sure to pass along your kind words to both of them. Thank you for choosing NAADAM, we hope the gift was well received!