At NAADAM, we’re dedicated to making the world’s softest knitwear at prices that make sense. By working directly with herders and cutting out the middleman, we’re able to offer premium cashmere and everyday essentials that are made to last. Our goal is simple: deliver timeless, high-quality pieces you’ll reach for again and again.
NAADAM (naadam.co) has 262 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Clothing & Underwear · Yonkers, New York
Excellent
Clothing & Underwear · New York, New York
Excellent
Clothing & Underwear · Pennellville, New York
Excellent
Clothing & Underwear · Ozone Park, New York
Excellent
262 approved reviews, newest moderated first
KW
Placed an order in Black Friday Nov 28th, still not shipped after 7 days, but I was charged on 29th, and customer service never respond, the worst thing is that the website shows the order placement date is Nov 11, this is really a high priority bug on their website.
Jean
Made an order for Black Friday about 10 days ago and they are just emailing me saying they're out of stock and cancelled my order. No apology, no nothing. Really annoying since I had a couple options I was considering other than naadam but now it's past all the Thanksgiving sales. Should have looked up ratings before purchasing. Don't bother with this company.
RLQ
Placed an order for 2 items back on 10/21/22, today is 12/6 and have only received one. Inquired with this company by email several times (they don't have a phone) and they keep sending the same generic email apologizing until today. Today's email explains that they ran out of stock 48 days after they charged my credit card. Also, the item that I did received is awkward in sizing. The sweater's arms are too short. I would return it, but don't need the hustle. Definitely do NOT recommend this company
Megan L.
Ordered a $469 set for Christmas to ship to France. Ended-up with a unwarned €286,5 custom duty to pay through DHL, although Naadam's Terms and Conditions precisely mention they will and must inform about any taxes before check-out. Of course, they didn't otherwise I wouldn't have ordered the set. I now have to return the package and pay a $35 restocking fee + shipping fees. Customer Service (Ethan) is absolutely bad, takes ages to answer... Very very bad experience, will never buy again.
AJ
Awful custmer service. Keyed in the wrong mailing address and when i requested that they rectify it, what do you know....? sorry we keeping shipping inexpensive so cannot change the address!! too bad, you can try and have it returned for a refund.... Refund policy - USD 12,75 deducted. Wirecutter rave reviewed them - looks like they paid Wirecutter for the positive reviews.
Fabrice M.
Cheap marketing tricks. Did not honor their 10% coupon.
Duncan
INTERNATIONAL CUSTOMER BE AWARE. All they care about is the sale. Other online retailers provide duty estimates at checkout to help your purchase decision. NOT NAADAM. My recent purchase is faced with duties, fees & taxes equal to 40% of my purchase. STAY AWAY!!
Yunah H.
I emailed a minute after placing the order since I ended up showing my friend what I am getting her for Christmas and she wanted bigger size and different color. Nadaam emailed me three days later that I cannot change the size or color. I can't cancel the order and there is no gift wrapping. With non existent service, why would you order Nadaam? Also the cashmeres pill badly. I went into the shop and even the new ones with tags pill.