Woof Pet IncWoof Pet Inc is listed under Pet Stores in Denver.
Woof Pet Inc (mywoof.com) has 219 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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Juliana
If you paid with your credit card? Contact them. They can help believe it or not. I couldn’t believe it myself. They have helped me twice over the last years and got my money back every time.
Response from Woof Pet IncJan 10, 2025
HI Julianna, Thank you for your review!
karol F.
Got my order missing 1 item. I love the products, but it is impossible to get any follow up. ABSOLUTELY ZERO CUSTOMER SERVICE. that would be ok if they didn't screw thing up. Do better!
Response from Woof Pet IncJan 14, 2025
Hi Karol, Thank you for your feedback although I'm so sorry that it's been difficult to get in touch with our support team! We have been working through an influx of messages post holiday, and that has admittedly put our response time out a bit further than it usually is. I am glad to see that you have now gotten a response and have been taken care of! Please let us know if there is anything further that we can assist you with.
Charles M.
Horrible shipping. 3 weeks and order still not shipped out. Non-existent communication with customer. Please
Response from Woof Pet IncJan 9, 2025
Hi Charles, Thanks for your feedback! Apologies for the delay as we're still a very small team, and have been working through the holiday email influx. It looks like your order has been reshipped after being lost in transit at the very start of it's journey, so should be on the way to you shortly. We appreciate your patience!
Connie C.
Honestly, they just do not answer emails. They signed me up for auto-delivery, I did not sign up for this . As I never made an account with them how the hell do I get auto delivery? I did return the treat holder balls as my dogs made such a mess with them . It was like picking up a huge spit ball. Now I have to call my cc company and file a dispute with them . Then they sent out an auto refill so I have to refuse that . The hassle with this company is a pain in the ass. I would not do business with them ever again. So use caution if u order from them.Now I have to go email them again for the 4th time.
Response from Woof Pet IncJan 9, 2025
Hi Connie, Thanks for your feedback! Apologies for the delay as we're still a very small team, and have been working through the holiday email influx. It looks like you may have signed up for a subscription when creating your original order. In good news, I see that this has now been cancelled, and it looks like you have been sent instructions to return this most recent order. Please let us know if there is anything else we can assist with!
Justin S.
I put an order in for two large pupsicles with a hip and joint treat and a mellow treat on December 12th, hoping to get my items around Christmas for my dogs. On December 13th, tracking said my order was in transit. It has now been "in transit" for 25 days. I contacted customer service last week, hoping to get things moving along, and was completely ignored. Several more attempts later, I gave up on receiving my order and asked for a refund. I finally got a real person to email me back and was asked if I wanted a replacement sent. I do not want a replacement for something that never showed up in the first place. I just want my money back so I can be done with this nonsense already, but now I can't get anyone to respond to my emails. Horrible customer service. I lost about $80 trying to support a CO based company. Never again.
Response from Woof Pet IncJan 14, 2025
Hi Justin, Thanks for your feedback, although so sorry to hear that you ran into some issues with this order! It appears that while we were working through a backlog of messages from oldest to newest, your follow ups were pushing you to the most recent messages, which delayed our response. My apologies for the wait to get a response! In good news, I see that your order has now been refunded as requested. Please let us know if there is anything else we can do to assist you!
Amy W.
Ordered and paid for large. Received small. Reached out to customer service aka AI bot which acknowledges your email but will not refund your money or send the right item. UPDATE: They did make it right when I kept contacting them & sent me a replacement & return shipment label.
Response from Woof Pet IncJan 13, 2025
Hi Amy, Thanks for your feedback, although so sorry to hear that you had some issues with your order! It looks like a replacement has now been sent out, but please let us know if there is anything else that we can assist you with!
Louis S.
The tooth brush toy. My 65 lb Goldendoodle ate the ends off it by the 2nd use. She was really into though, but.....
Response from Woof Pet IncJan 8, 2025
Hi Louis, Thanks for your feedback, although sorry to hear that your pup got the best of their Bite n Brush! We offer a 30 day returns period on our toys regardless of use that will offer one free replacement or refund. Please reach out to us at [email protected] with your order number and we can get that going for you!
Dana H.
I would give a zero if I could. There is absolutely no customer service. According to their website if you need to cancel or change an order you can email then within 2 hours and your concerns will be addressed. I emailed 3 times within 15 mins after my order to change the address. Was never contacted and the order was shipped to the wrong address!!! Emailed 2 more times and still crickets! It is hard to try and support small companies when they have nonexistent customer service. DO NOT BUY FEOM THEM!!! Update, I finally heard back with an inappropriate solution. I responded with my request and now it has been three days with no response again!! Once again DO NOT WASTE YOUR TIME AND MONEY WITH THOSE COMPNAY!!!
Response from Woof Pet IncJan 2, 2025
Hi Dana, Thank you for your feedback, although so sorry to hear that you're been dealing with some delays in getting a response about your order! Given that our customer service team is much smaller on the weekends and the big influx from the holiday season, we've been a bit delayed in our responses, apologies that this affected you! It looks like you have now been responded to, so we should be bale to help get you taken care of. Please let us know if there is anything further we can assist with!
