Woof Pet IncReviews of mywoof.com

I originally purchased Woof Dog products online via Chewy.com and Amazon.com. A friend provided me with an online code for 10% by going through mywoof.com direct, the company that makes these products based out of Denver, CO. I promptly placed an order for over $150 and it never arrived. I promptly contacted the Woof Pet, via email as no phone number is made available. Shortly thereafter, I received a response asking me to wait three more days for my package to arrive and contact them back thereafter if it still was not delivered. I waited another three days as instructed and contacted back the following Monday, 3/10/25. I received no response after two days, and followed up on Wednesday, 3/12/25. No response to my follow up asking for help. I followed up a third and final time on Friday 3/14/25, still no response. It's been nearly two weeks since my order problems and Woof won't even acknowledge me. I decided to google the company and noticed the many customers on Trust Pilot who have had similar experiences. My family purchases over $500+ of their "pupsicles" refills a year through Chewy and Amazon without issue. I suspect this company abandons its customers if there are any after-sales support issues (broken products, missing items / orders, etc), by simply ignoring all communications from them. This is an awful thing to do to people, and I've never encountered it before. They reply to these reviews by stating they are "too busy". You can find time to write an email back to help your customers during a ten+ day period -- I don't buy it. I work with many breeders and will be sharing this experience with them and others. All these reviews about Woof Pet customer service exist for a reason- it's happening to ALL of us. Please consider taking your business elsewhere, as Woof Pet only cares about sales and profit - not you as a customer.

After seeing endless advertisements for their pupsicle and chew products, I decided to give them a try. I placed an order in the beginning of February and shortly thereafter received an email stating my order had been shipped. A UPS tracking number was provided as well. When I check the tracking number, it states that the package has not been received by UPS for shipment. This information has not been updated for 6 days. I have tried to contact their customer support team (email is the only option for doing that) and I receive the same automated bot response with an order summary and the same tracking number. I have even messaged on their instagram page, but that is the social media team and not customer support. They offered to elevate my request to customer support, but still nothing. Buyer beware!! Customer support is non responsive and non existent with this company. I will never recommend nor order from them ever again. Still waiting for merchandise, response from customer support, or a refund. Nothing!

I wanted to update my reviews about Woof’s Bite and Brush and the Pupsicle. My Bella loves them both. The Pupsicle keeps her busy for an hour when it is filled with the Woof refills. The Woof treat mold is perfect for making homemade refills, but my treats only keep Bella occupied for 20 minutes. I do freeze all treats for the before placing them into the pupsicle. Bella also enjoys the Woof’s Bite and Brush. Many of the spikes on this dental toy came off after 2 uses, but I received the replacement today. Both the pupsicle and bite and brush are very easy to clean. My review would have been a 5 except for the poor customer service. They take too long to respond and then only gave partial responses. I strongly encourage Woof to develop a better method of responding to customers and to add a customer care call number with a live person because I love their products.

I tried the treats, and the dogs hate them. Woof sent me refills that I did not order. I cannot access my account, and they don't sent a password reset. I cannot get hold of a real person.

I contacted these people because they put me on a subscription and I did not sign up for that. then they sent me the wrong product and I tried to contact them 3 or more times by email there was no other way to contact them. My dogs like the product but the company is poorly run dont order from them

Products are great, when you get them. Customer service is nonexistent and completely unacceptable. I have an autoship that created a label January 15th. Contacted company three separate times with no response/reply. It is now February 6th and still waiting. I like their allergy tablets and they work well for my dog, but I can probably find another brand and better company to deliver in a timely manner. Wouldn’t be so bad if they just communicated.

I made what I thought was a one time purchase only to discover the next month I had another credit card charge for this merchant. Without my consent I was placed on a recurring monthly order. What makes matters worse is the fact they do not have a customer service number. You have to email them and wait for response. The first email reply was automated with links. Then you are instructed to reply with the word bark for a response. Then when you respond you have to start all over because they couldn't take the time to read your first one. WHAT A HASSLE!!!!! Still unresolved.

Good product. Pupper goes crazy for the dental chews. Customer Service? Nonexistent. All you can do is send in an email as there is no phone number. Firstly, our dog likes to chew the little brushy nibs from the toy. So, I emailed them asking if this was safe. A month later, no response. Secondly, I ordered the Pupsicle with a starter kit and freezer mold to make our own treats. That was over two weeks ago (the product showed it was in stock). I emailed them with an update (the reply says 'we will respond in 1-2 days) and have yet to hear back. These are good products but they obviously do not invest in staff to handle customer service. Even having one or two live representatives would improve this company's reputation and secure many more orders. If I do not hear in a couple more days I am going to contest this purchase with VISA as getting zero response in today's market is 100% unacceptable. You can do better, Woof!