Woof Pet IncReviews of mywoof.com

I ordered the dental chew and inserts. I have a 27 lb golden doodle. My dog loved it day 1 but! Day 2 after about 3 minutes it was already breaking apart! The open space that was supposed to help clean the teeth was totally coming apart. The concept is good the product material isn't. What a waste. Considering the high price.

Update! Woof has replaced the Bark n Bite and I will try again. Love the concept of this product and will supervise it's use to discourage destruction! Just wish the material was a bit stronger. Customer service was very responsive. Wish I had read reviews. Bought 2 Bark n Bites and my 25lb poodle ripped the end off inches first 15 minutes. I have sent 4 contact requests over past 10 days to Woof with no response. What good is return policy or warranty if you can't contact them? And they have no phone #

Ordered and paid for large. Received small. Reached out to customer service aka AI bot which acknowledges your email but will not refund your money or send the right item. UPDATE: They did make it right when I kept contacting them & sent me a replacement & return shipment label.

Update: I appreciate the effort to address and resolve the confusion, and I do genuinely like the product itself, so I’ve added back two stars. However, the email response I received regarding this issue still seemed to place the blame on me, which was disappointing. --- I was really excited to get this for my dog for Christmas, but my experience with this company has been extremely disappointing. Their website prominently advertised free shipping at $50, but the messaging was misleading and unclear. At checkout, I was led to believe I qualified for free shipping because the banner at the top of the website said, "Just $0 more to get free shipping" and my cart said, "You've unlocked free shipping." The total for my order was $53.41 + $4.99 for shipping so I assumed I qualified. I took screenshots and emailed customer service pointing out the error and asking to refund the shipping cost. They refused to refund the cost or acknowledge the issue with their website and instead notified me that I was $0.43 short of qualifying for free shipping. This isn’t just about the money—it’s about the principle. The lack of transparency in their policies and their unwillingness to resolve a simple, reasonable request reflects poorly on their customer service and business practices. I wanted to trust this company, but this experience has left me frustrated and unlikely to shop with them again. I hope they address these issues for the sake of future customers, but based on my experience, I can’t recommend them.

My Great Dane pup has a large Pupsicle. I freeze refills and it's durable and worked fine, until I could no longer get the top off to refill. I tried vegetable oil, warm water soak, jar opener, channel locks...no luck. It's only been used about 10-12 times, still have the box...I'd love suggestions to solve my issue. It's a great entertainment.

I love the product and the concept, but it just isn't durable. I wish they would sell top halves of the pupsicle separately or use more durable materials (like Kong toys). These don't hold up, to dogs who are not heavy chewers.

The toy is almost completely destroyed after 2 pupsicles served to my 45 lb GSP. This is marketed as a Kong replacement, but for almost twice the price I would expect much higher durability. Love the idea, the execution could be improved.

I wouldn't recommend this product. I liked the idea a lot, but the rubber is really soft. I have a 7 month old Goldendoodle, and she has never destroyed a chew toy. Her Kongs and other rubber-ish toys are all intact, and within the second time using it the whole side is chewed up with deep teeth mark in it. I do like how it is bottom heavy, so if you fill it with a cold popsicle it wont make a mess, but the rubber just isn't up to snuff! The pre-made treat balls and the rest of the stuff in the bundle was great tho! But the main component left me disappointed.