Woof Pet IncReviews of mywoof.com

We ordered pupsicles for our Golden Doodle and Cockapoo (large and small). The Doodle chewed her first one to the extent we couldn't open it, so we ordered another and have had no problems with it. The small one got to the point that even with oil on the threads we could not get it open. I called Woof and they suggested a couple of other things to try, with no luck. So they replaced it for free, saying they had updated the design making it easier to open long-term. I was very happy with the service I received, and our dogs LOVE their pupsicles every night! They get frozen pumpkin/peanut butter treats that I make and freeze in the molds from Woof and it's their special treat. I'm hoping the replacement pupsicle keeps working long-term - but I do appreciate the year warranty. It helps to take them away from the doggos once they're done so they're not tempted to chew on them.

The Bite N Brush really gets 2 stars and the customer service from Woof gets 5 stars. I bought 2 bite n brush chews at my local pet store for my two dogs. One dog's (50lb 15 year old Vizsla) chew broke at the end within 15 minutes of giving it to him. The store wouldn't take it back but the company did and they are sending me a different chew to replace it. The Bite n Brush may need some re-engineering with a more durable material that can withstand more chewing. I wouldn't purchase it again for my dogs, but I was impressed with the company's customer service and will consider other products.

Pupsicle products are a joke. Bought one worked for a few weeks so bought another. Now neither one works. None pf the tricks all over the Internet work. No longer have receipt do cant do a warranty. Update. I reached out to Wood and they sent me 2 new (updated Pupsicles) at no charge. So far working. fine. Updated from 1 Star to 4 stars.

I ordered the pupsicle, but recieved the toothbrushing chew toy by mistake. My irish setter puppy loved the chew toy we were sent, but I would have loved to have recieved the pupsicle. When i contacted customer service, they happily sent me a pupsicle to replace the incorrect order, and their team was wonderful to communicate with!

Update: when the humans surfaced they were awesome and so was the customer service. Immediately sent me the missing item and very friendly. So if the below happens to you, be patient. My doggos love the new ‘toothbrushes.’ The order they sent me was incomplete. My first email to support was answered with an automatic response and links to pages that did not help. My second response, as instructed, included the subject BARK, and the response to that was identical to the first response. I answered again with the subject BARK and have received no response. They apparently have no phone service and no chat service. So apparently no service at all.

I purchased the small bite & brush 1st because I thought it would be better for her dental health. My dog seems to like it.... a little. She does chew on it time to time but loses interest quickly. I had no problem canceling my subscription. I then bought her the Popsicle, she is crazy about it. She has been playing with it alot. It is keeping her occupied. She's happy, I'm happy.

Can you give any flavor popsicles to any age dog? I would like to try the Calming popsicles and other flavors with my dogs and new puppy but not sure if I can give any flavor are calming, pops to a 8 months old puppy. I would appreciate it somebody let me know. I just wanna make sure first and how many of the popsicles and how many of the calming popsicles a day. I give to the dogs and puppy 🐾 Thank You 🐾

This is an edit to my original rating of one star. After posting this, I received a response from the company. They apologized and said they have been overwhelmed by the number of messages coming in. They have already shipped the correct item to me. I love this company's products; however, their customer service is atrocious. I received a size small of one of the products I ordered. I actually ordered 2 XLs and 1 L. I have been trying to find out how to exchange this for the correct size. Initially, I received a response asking me to send a photo of the items I received. I sent a picture immediately. It has been radio silence since then. I have tried emailing and chatting and resending all of the documentation and I have heard nothing back. I will never purchase anything from this company again. They have a great product but once you have made the purchase, they don't care.