Woof Pet IncReviews of mywoof.com

Response from Woof Pet IncJun 13, 2026

Thank you for taking the time to share your feedback. We're so sorry to hear you've had trouble opening the Pupsicle, especially after purchasing several for yourself, your niece, and a friend. We're glad to hear the dogs loved them, but this isn't the experience we want for you. We'd like to make it right and sort this out as quickly as we can. Please reach out to us at [email protected] or call or text +1 (877) 383-3089, Monday through Friday, whatever works best for you. We'll keep an eye out for your message and work with you directly to fix the issue. Thanks for letting us know. We appreciate the chance to make things right. We wish you and your furry friends all the best.

Response from Woof Pet IncFeb 23, 2026

Hi Patty, I'm so sorry that you do not see that as a right fit. We’ve checked our records and don’t see any messages from this name. We would love a chance to make this right and get this resolved. You can reach us by email at [email protected], or by text or phone at +1 (877) 383-3089, Monday through Friday. Whatever’s easiest for you, we’re happy to help and will keep an eye out for your message so we can make this right.

Response from Woof Pet IncFeb 8, 2026

Hi Tracey, We’re really sorry to hear about this and appreciate you bringing it to our attention. Our Honestchew is designed to flake instead of splinter, creating a much safer chewing experience for you, your pup, and, most importantly, their gums. That said, if you have any concerns at all, please don’t hesitate to reach out to us at [email protected]. Our team is always happy to help and answer any questions you may have.

Response from Woof Pet IncFeb 3, 2026

Hi Susan, I was able to look up your account and do see you did reach out to our team and your subscription was cancelled within the same day you reached out to us. With that said if there was still some additional assistance you are in need of please let us know via email [email protected] and we'll be sure to address it right away for you.

Response from Woof Pet IncJun 10, 2025

Hi Kimberly, Thanks for your feedback, although so sorry to hear that your order was delayed! I took a look at your account and am happy to see that it appears to have now arrived. Please let us know if there is anything else we can assist with, and apologies for the delay in shipping for this package!

Response from Woof Pet IncMar 20, 2025

Hi Kay Pets, Thanks for your feedback, although I'm sorry to hear that your pup tore through the Pupsicle! I wasn't able to find your email to take a closer look through the messages with our support team, but unfortunately we are not currently able to provide half Pupsicle replacements through our inventory system. Apologies for any inconvenience! Please let me know if there is anything else we can do to assist.

Response from Woof Pet IncFeb 24, 2025

Hi Jennie, Thank you for your feedback, I'm so sorry for any trouble in working with our support team! We have been working through some growing pains due to a large influx of messages which unfortunately has been delaying our responses, apologies for the delay due to this. It looks like your Bite n Brush has been sent out at this point, please let me know if there is anything else we can help you with!

Response from Woof Pet IncFeb 10, 2025

Hi Stephanie, Thanks for your feedback, although so sorry that your order was delayed in getting to you! I took a look at this and see that you have since gotten a response, and your order has now arrived, which is great news. Please let us know if there is anything else that we can help with, and an additional thank you for your patience while your order was in transit!