Woof Pet IncReviews of mywoof.com

I ordered their teeth cleaning sets (large and small) for my two dogs. They were incredibly expensive $55 and came with just a few chews. I subscribed and tracking showed refills were in transit. They never arrived and refills re-shipped arrived at the same time as the second subscription. Then I got a third shipment in a couple of weeks. I had already canceled my subscription. They’re charging more than the subscription price for subsequent shipments, and want me to pay shipping to return the last shipment (automatically subtracted from the payment they charged my credit card.) I tried their “chat” twice to cancel my subscription sooner. This is the worst company I’ve ever dealt with. On top of the poor service, I can’t see that their product has improved my dog’s teeth. My groomer agrees.

So sad… this used to be an awesome product, but something changed along the way and it is now junk. I work at a rescue and we have units many years old that still screw/unscrew, but my last 3 (yes, I was stupid enough to buy 3)… they all stuck after about a month. I tried to contact customer service twice, NO response. I will not be buying more, nor will we be recommending these at their rescue. It really is sad.

I reached out to CS on 2/18 as my order placed earlier in the month said it was ready to ship on 2/4 but hadn’t updated or arrived. I received a response from CS saying USPS didn’t scan my order and they would resend it. I confirmed my address and then never heard back. I followed up multiple times from the email chain we originally had going as well as reached out using contact forms on their website. I haven't been updated, which impacts my next subscription date. At this point, my next steps are to dispute the charge and cancel my subscription plan. My first experience with their CS team when I started my subscription was excellent, but the customer service has now been non-existent, and I haven't received any confirmation that they have received my outreach. They really should have a way to call in and a better system in place.

I saw an ad for their products in a game. I thought my dogs would love them! I placed an order, and am now sorry that I did. After placing my order I immediately got a shipment notification with a tracking number, but UPS says they are still waiting for the package after 12 days. Makes me think their systems are all automated with very little human interaction. Calling the credit card company will be my next step. I have emailed three times with no response from a human; just an automated message. Hire more people and quit making excuses! In the future I will check to see if there is a customer service telephone number before I place an order. Very disappointing.

This is an edit to my original rating of one star. After posting this, I received a response from the company. They apologized and said they have been overwhelmed by the number of messages coming in. They have already shipped the correct item to me. I love this company's products; however, their customer service is atrocious. I received a size small of one of the products I ordered. I actually ordered 2 XLs and 1 L. I have been trying to find out how to exchange this for the correct size. Initially, I received a response asking me to send a photo of the items I received. I sent a picture immediately. It has been radio silence since then. I have tried emailing and chatting and resending all of the documentation and I have heard nothing back. I will never purchase anything from this company again. They have a great product but once you have made the purchase, they don't care.

I’d give this company a MINUS 10 if allowed but beware of pet companies! They think they can get away with anything, for instance signing you up for a subscription when you least expect it. When I realized they were sending me a package 2 WEEKS LATER I tried canceling according to their policy of canceling within 2 hours, which I did BUT it got sent anyway. I refused payment which is under investigation for them fraudulently putting me on a subscription. I KNOW ALL ABOUT SUBSCRIPTIONS so I’m VERY CAREFUL about NOT selecting them but guess what? These slimy-ass bastards give you a subscription ANYWAYS. They wrote to say I INADVERTENTLY signed up for a subscription. Frickin LIARS. It’s my mission to expose their dirty little tricks and a lot of these companies advertising on social media are nothing but scam artists. Watch your backs!

I ordered several products but was missing the bite and brush from my order! I have tried several times to get ahold of someone to correct their error! The customer service is horrible or none existent! The products I did receive were fabulous! My dog loves the pupsicles! I would love to order more but hesitate to do so because of the poor customer service experience!

I try to always read reviews before ordering but sure enough the one time I didn't, I got duped with the same scam others are complaining about. This exact thing happened to me: "Terrible, scam company! They have me on an open-ended refill order, that I did not sign up for. With no listed phone number, I can’t call to cancel and get a refund for a bag already shipped. I guess I’ll have my VISA place a hold on any invoices from this unlisted “company”. I have emailed twice and still no response. What reputable company doesn't have phone lines per their response to the above customer. Buyer Beware. Stay away or you'll be sorry.