Woof Pet IncReviews of mywoof.com

I have ordered several items from this company and was happy with the product. Recently I ordered bully sticks for my dog’s holder but have not received it. It has been 3 1/2 weeks now and it still says it hasn’t shipped. I have emailed customer service 2 x now with only a response that it is coming??? I have asked for a refund now because I probably can get it sooner somewhere else. Kim

Pure bait and switch. They get your credit card info and then run wild with it, good luck trying to cancel your auto ship

Being constructive with this company, I have no issue w this!! I had a autoship with this company for months n months. When I decided to cancel this, that’s when the trouble started. I got a confirmation that it was cancelled only to get 2 more packages in the mail over a week later! Over 50 dollars for both! I emailed them immediately of course they said they never received my cancellation. I tried calling to speak to a actual human, of course no working number! We went back n fourth for weeks regarding me getting a prepaid postage to send both packages back. Then they said they will not take back any open packages!! I did not open either package where they got that from was crazy. I finally sent them a email saying that they have the worst customer service and they obviously need my money more than myself. DO NOT sign up for Autoship!! They will rip you off, I’ve read other reviews with the same issue!!!

Update: when the humans surfaced they were awesome and so was the customer service. Immediately sent me the missing item and very friendly. So if the below happens to you, be patient. My doggos love the new ‘toothbrushes.’ The order they sent me was incomplete. My first email to support was answered with an automatic response and links to pages that did not help. My second response, as instructed, included the subject BARK, and the response to that was identical to the first response. I answered again with the subject BARK and have received no response. They apparently have no phone service and no chat service. So apparently no service at all.

BUYER BEWARE! I was unaware that I would continue to be charged without my permission as “auto ship”. When I sign in to cancel, it takes me back to the login page. “Support” is just articles - no actual customer service. I am going to have to block them via Capital One and demand a refund for products I did not order. Sad.

My review is regarding the bite & brush toy. My labradoodle was scheduled for a tooth cleaning this year because she had so much tartar on her canine teeth, but after just a few weeks with the bite & brush toy (which she loves), the vet said it was no longer needed.

Where to start! First, our dog damaged the Bite-n-brush beyond usefulness on the second use. Their warranty is a SCAM!! Send it and $19.99 to them and, after evaluation under the warranty, they might send you a replacement with your next subscription shipment. If you want it sooner, change the ship date of your subscription. With the knowledge the replacement (If we receive one!) will be destroyed in a couple of uses too, it made no sense to go through the process. Now the Pupsicle. The original one is pretty beat up, with chunks and pieces missing. Pieces your/our dogs are most likely ingesting! But guess what, that is not a covered warranty claim! We bought a new one to be able to rotate them, but this one will not open after the first use. No matter what we've tried, it is partially closed and completely useless. Guess what: That's not a valid warranty claim, either! What about the Bully stick holder? Our dog has carved groves and divots into it, which in turn created sharp, pointy edges that cut his gums. It's unsafe to use, but that's not a valid warranty claim, so tough luck, Mr. Customer. They seem to force you to maintain your subscriptions to their ridiculously overpriced refills in order to even have a chance at warranty service, which they then chose to honor or not. Entire company is a SCAM and a RIPOFF!! Everyone should avoid doing any business with them. For $13 on Amazon, I found a bully stick holder that our dog hasn't even managed to scratch yet. It's made from safe materials, is way easier to use and is actually able to be used as a stand alone chew toy if desired. One star is about 6 too many for this company.

My dog loves the pupsical but unfortunately after using it a couple of times, it's impossible to unscrew. I've used olive oil and even put in in ice water to shrink the rubber. Nothing works. Should not have to work so hard to give my dog enjoyment. Ridiculous.