Woof Pet IncReviews of mywoof.com

The company does not stand behind its products. My dogs love the Pupsicle and unfortunately the design is faulty. It is impossible to open and they are unwilling to improve or respond to this issue. Please take responsibility for the quality and improve this product. We deserve it!

The product is complete junk. My 12 lb dog distroyed it within minutes and it did nothing for her teeth. They also charge you a "handling fee" to ship back the crappy product. Don't waste your money - you'll just be disappointed and mad.

Actually no, you guys just set people up with a subscription automatically and sneakily leave it up to the buyer to uncheck boxes and unsubscribe to an automatic renewal. But yeah, please continue to paint the picture like I made a mistake and was not roped in to sketchy business practices. If I wanted to enroll in something, you can set your page up in a way to allow someone to click and CHOOSE that for themselves, not the other way around. My email you are talking about is a college email that was literally deleted by my university after I graduated 15 years ago. Your website has no customer service number and uses an AI bot to “troubleshoot” which lead to a waste of an hour sifting through nonsense to finally get directed to an email. No actual easy access to initiate a return. You could look up an order by other info other than an email…..name, shipping address etc. The fact that you spin your response in a way that paints me like some perpetually angry customer figure is actually insulting. Run a remotely legitimate online business and you wouldn’t encounter the review I left, which is similar to many others on this page.

I have had two amazing customer service experiences with Woof. They have gone above and beyond in every way. The products are fantastic and I will be a customer for life. I have also highly recommended their products to other dog owners… Thank you Woof! So Much! Carol Mertes

I purchased the Bite n' Brush for my dog. She is not a strong chewer. The website claims and I quote "The Bite n’ Brush is designed to be used by light chewers while supervised. If your dog is a power chewer, the Bite n’ Brush may not work for them—consider the Power Chewer Pupsicle, instead." She destroyed it! Here is their return policy We accept returns of all unopened and unused products within 30 days of receiving your order, and will provide a shipping label for the return. Once we receive the items back to our facility and determine that they are in ‘unopened and unused’ condition, the cost of the return label will be deducted from the total refund amount. The only product that is exempt from this policy is the Pupsicle toy, which comes with a 30-day satisfaction guarantee regardless of whether it has been used or not. Please note, any shipping costs paid for the initial order will not be refunded. Well, since it was opened and used, there is no refund. I do not recommend this company. A complete waste of money!

This scam company are absolutely despicable, I purchased a month's supply of joint supplements for my dog and somewhere hidden in the ordering process they signed me up for a monthly subscription for €25 per month which I absolutely did not and do not require and so far they have scammed me out of €75. Do not under any circumstances purchase from these charlatans as they are crooks.

I bought a Woof "Bite 'n Brush" for our 14 pound poodle mix at Whole Pets in Boulder. It seemed like a good idea and she really liked it, but unfortunately she chewed pieces off each end before we even got to the second pair of treat inserts. I brought it back and asked for a refund but I was told that Whole Pets could not do that since it was "damaged." I would suggest "defective." Perhaps this toy would work for gentle dogs, but I see many reviews that report the same issue. I wish I had read these reviews before I wasted my money on this.

My order still hasn’t been shipped although I have a tracking number. Per USPS and Shop, they are still waiting to receive the order. It’s been like that for 2 weeks. There is no phone number to call and, when I email customer service, I only canned messages about “nationwide shipping volume” issues. Now, they are just ignoring all my emails, including a request for a refund. I am beyond frustrated.