Woof Pet IncReviews of mywoof.com

I bought the pup cycle for small dogs. The whole bag of treats was nothing but crumbs. Had no way to call customer service

I have purchased 3 of the Large Pupsicle toys for my dog. Everyone of them were great for 1 use. $20.00 for a one use unit. The threads got to the point that I could not open it again to refill it. Not worth it at all. I will never purchase another item from this company. I hope they enjoy the $100 plus that I have spent.

The products I purchased are loved by my dogs and they arrived quickly.

Our dog chewed the end of the pupsicycle within 1 hour. The return policy is burdensome and you are required to pay shipping and return the item. Do not buy, not worth the hassle.

I wanted to love this product. My dogs need a lot of enrichment and chewing toys. I had read about difficulty in opening the toy after use, but also read to oil the threads. So I bought the toy, oiled the threads and gave it to the dog. When she was done, I was unable to open it. I tried all of the methods recommended online. I wrote to Woof for a refund, or a new toy, but they refused, since I no longer had the receipt. It's a terrible product. They should troubleshoot the issue of how hard it is to open before selling this product. I got the replacement and I'm updating my review. I am leaving it at one star. While the new one is easier to open, it's not as indestructible as the original. My dog chewed off chunks of it, so it's not safe for destructive chewers.

like the woof ball but cant always open the ball after the treat is eaten too hard to unscrew

My dog threw up all of the Woof Bite and Brush several hours after consuming the treats. To be sure that was the reason she threw up I soaked a treat overnight. It got supple but was like rubber. Not very digestible in my opinion. Because of the design of the Bite and Brush toy, you can’t use other treats in it.

Defective product and scam website. I’ve been using the pupsicle regularly for one of my dogs for a few weeks when I noticed I could no longer unscrew and screw it back together. I contacted them because I didn’t have issues with the other 2 (I’d only used a handful of times) so I assumed it was defective. They replaced it and it’s been a couple weeks and so far so good. Now one of the older ones I’ve only used less than 10 times is having the exact same issue. These aren’t made to last. On top of that, I am signed up for their auto delivery service. I went to cancel an item today and they offered me 50% off not to cancel. Not 50% off an item, just 50% off and if I hit the button it would be applied to my order. I clicked it and continued to still modify my order by skipping a few things. The total came to almost $80. It was supposed to ship in a week and it asked if I’d like to receive it sooner so I clicked the button saying yes to getting it now and instead of being directed to a checkout screen to review my order and see the 50% off applied so my order would be $40, it just said THANKS FOR YOU ORDER! My heart was racing. I thought, no problem, they’ve been helpful in the past, I’ll just email them. I contacted them immediately and after attempting to resolve this all morning, they left me hanging and just sent an automated confirmation of shipping! I was LIVID. I emailed them again, desperate to have this stopped since the last correspondence stated they would have a supervisor look into it and reach out. I got an email back fairly quickly basically stating, sorry, we can’t stop it, you’re going to be charged but you’re welcome to go through the hassle of returning it. This is fraud since I absolutely marked items to be skipped and they’re still being shipped, on top of never actually getting a screen to approve my purchase. I will NEVER do business with them again. Shady practices and no customer service number, you HAVE to email them. UPDATE: after threatening them with the credit card dispute and a negative review, they have refunded 50% of my money and are offering to replace the defective pupsicle with “a newer model that doesn’t have the sticking problem”. So they are well aware it’s an issue but they only made the new model in one color. We’ll see if it works.