MyplaydirectReviews of myplaydirect.com

It started in October when I ordered the Ultimate Fan Package from Shawn Mendes. I ordered it the moment it was released so I was suppose to get a signed poster. I submit the order and all is well until November comes when the music part of the package is suppose to ship and I'm informed my payment failed. This didn't make any sense because I had plenty of money in my account to fund this package. I immediately contacted my play and the agent told me it'd be no problem that within a few days they'd send me a private link so I could reorder the package with the signed poster. A few days later I get nothing so I contact them over the course of a month probably 50 times and each time they say don't worry we'll have the link soon. After one month they respond that they actually can't give me a link and I won't get the signed poster like I've been told. So after two months of excitement waiting for that signed poster from my favorite artist I'm informed I'm not getting it. My Play support led me on for much too long. I have never been so upset with a company. I order online very frequently and have never had this bad of an experience. All I want is that signed poster I was told I would get. I'm going to make sure nobody I know buys from My Play Direct and that I spread the word on social media to my large amounts of followers on many social media sites of the terrible nature of your company so that no one else I know has to experience this.

Placed order they charged my card did not ship. Tried to reach customer service which is non existent! Sent numerous emails no response

I have tried for days to contact myplay on my snoopy items order with no response..they stated they shipped my snoopy dog house CD "with my LP" and they did not..only the LP was received and it is smashed. A tshirt on my order shows in stock but still has not shipped either...I don't understand why they take your money and ship nothing?? I'm filing a claim if my items are not received in a week. I still need my order C3D486663E here and need a response today to when I am getting it..they are gifts for next week.

I've had nothing but problems trying to deal with this company. I had some orders for Olly Murs Deluxe Signed CD's and and my Paypal was charged and the orders where supposed to have shipped on the 17th November, but I received absolutely NOTHING, and still haven't. I made it clear in my original complaint and subsequent follow up emails that I was no longer interested as I waited to long and wished to have all orders cancelled and refunded, and so got a reply to say it can't be cancelled as it is shipped, and to refuse any package if it turns up (as it would be returned and refunded.) ..... But nothing happened. LET ME MAKE THIS CLEAR, I NO LONGER WANT THOSE ORDERS, I WANT MY MONEY BACK BEFORE I ASK PAYPAL TO DISPUTE THE TRANSACTIONS. I sent a further 2 email (with the support question ref) and have had ZERO response over a 2 week period. Disgusting customer service. My second complaint refers to an agreement that I would receive a partial refund for Little Mix Get Weird signed CD orders, again I was promised that the refunds where sent to the financial dept to process, but haven't received anything, again this was 2 weeks ago and ALL my follow up emails have been ignored. So MyPlayDirect, what precisely is going on with you at the moment ?, I'd like to know where my refunds are please. Time to redeem yourself. [EDIT 22/1/2016] I can confirm that all issues have now been resolved, all refunds have been confirmed as of today, it's just a shame it took a lot of unnecessary effort to get everything sorted. But it's now all over. thank you.

The site said that the item was in stock and ships 1-2 days and that my card would be charged when shipped. My card has been charged but the status still says processing and there has been no response form the company in regards to my customer service emails even after the 24 hour response window has passed. I placed the order almost a week ago and there has been no update. After reading the reviews I feel like I've paid for something that I will not receive from a company with no customer service to contact. --- Update I received my order and got in contact with customer service but the only reason why they responded was because I posted on this site. I would suggest posting on this site if you are having issues if you want them to respond to you.

I ordered my roommate the vinyl conflict:slayer complete lp set on december 6th and got a conformation email saying it will be shipped between the 9th and 11th. 12th rolls around and no shipping confirmation email. I look back at my original email and in the ORDER CONFIRMATION email it says status:canceled. So i click the tracking link and it tells me the same thing. So i try to fnd a contact number, but the site doesnt offer one, probably because they pull stuff like this and dont want to deal with the people they rip off. So i send them an email with my question as to why it says my order is cancelled, get the "we'll respond in 24hrs" BS. Because 2 days later and 5 days after it was supposed to be shipped i still havent heard anything back. 12/15/15 finally heard back, turns out they dont actually have any in stock and now 10 days later my friends birthday has come.and gone and he never got his gift because these people dont know how to run a website, customer service or to check their inventory. This site sucks and I wpuld save the hassle and the stress and just pay a few extra dollars to buy whatever it is you are looking for somewhere else.

Still waiting for 2/3 of my order to arrive, after nearly 2 months. Items are "temporarily back ordered" with "estimated ship date unavailable." Exactly why are you selling items that you don't have? Are we waiting for a new factory to be built in China, or what? There are so many ways to make an honest living in the world. why waste time, money, and energy jerking people around?

Preordered an album box set to discover that they would not ship it to outside North America - that is an error on my part, yes. However. I then used the web form provided for cancellation. 24hrs later? No response whatsoever. This is £80 quid by the way, not a tenner, plus £20 shipping that they apparently don't do??? Very annoyed. Avoid.