MyplaydirectReviews of myplaydirect.com

I can't honestly say whether it is myplaydirects fault my order hasn't been shipped after a month or if their supplier is just the slowest ever. I've been in contact with customer service twice and they are lovely people to be honest. Kinda makes me feel guilty for being mad at the company. What makes me don't want to order from this place again is that there are inconsistencies on the page. The item I ordered was in stock (and still is according to the page) but when I'm looking at my order status the item's back-ordered and they still don't know the status of the item or when it will be shipped. So to summarize: will not order from this place again, but great customer service :)

I've ordered the Disney Legacy Collection Set from MyPlay Direct. Short information about this special product: This Set consists of 12 individual CDs that are to be sent out by MyPlay Direct over the course of about a year. As I paid the whole set in advance, I "only" had to pay 270 USD for all the CDs, as I was granted a 10% price reuction. Here are my noteworthy experiences with MyPlay Direct 1) So far 2 CDs have been officially released and all of them were sent out with quite a delay: 22(!) & 17(!) days. Please note that these CDs has been readily available (e.g. on amazon.com) on their respective release days. Having preordered them well in advance, these strange delays have been a great bummer to me. 2) Prices for the first three releases have been made available by now and simple maths show that the Set in total will most likely cost about 260 USD. That's 40 USD(!) less than I was made believe reading their original advertisement. So everybody who did not preorder seems to get the set 10 USD cheaper than all those who preorderd, paid in advance and were promised a 10% price reduction ... strange! I tried contacting MyPlay Direct about this issue, but three weeks later I've neither received an explanation nor a price list for all the individual CDs in this set! If nothing else that's customer service at it's worst but IMO it seems to be a price calculation error on their part that they just fail to admit ... 3) Luckily Customer Service does react within 24 hours and does indeed give kind and sympathetic replies but in general all their answers are next to useless and usually do not solve any problem at all. Among their more funny replies they told me in earnest hat I would need to wait for the first CD for 90(!) days and that I'd receive the whole(!) set on my fist shipment ... (The final CDs of this set have a "real" release date of August 14th, 2015(!) - so no way that could ever happen!) So all in all I can hardly recommend this company. My advice is: Stay away from them! Do not buy anything of great value using their store! And most importantly: do not pay them in advance! -------------------------------------------------- Update [12.10.2014] -------------------------------------------------- Though once more quite some time has passed I've still not received a price list from the "management". However there have been two very pleasant surprises: 1) The latest CD has indeed shipped in time. 2) I was granted a 50% (= 135 USD)! refund for all my troubles! The money has already arrived and I've got to say that I'm now rather content with this purchase Still considering that I had to write no less than 17 mails to reach that happy ending, I'll probably won't buy from them again. But my new advice to everybody else now is: Be cautious when ordering from this company. If anything unexpected should happen, do not give up sending them mails trying to point out your problem. Unexpected goodness my come from it ... -------------------------------------------------- Update [29.10.2014] -------------------------------------------------- And again I need to update my review. I've now finally received the third CD of this set, which is all gret but ... This time I had to pay more than 5 EUR of unnecessary customs charges because the company made wrong price declarations. According to them I had to pay 15 USD for a free(!) Lithograph, that is just an extra to the CDs and so I ended up with a 35 USD fictional bill, when in fact I had paid less than 15 USD (which in my country is free of customs charges) -------------------------------------------------- Update [01.11.2014] -------------------------------------------------- Luckily they responded very quickly to this further issue and have since refunded my customs charges.

I pre ordered the Ariana Grande My Everything Bundle and I thought it would be a simple I pay them and they deliver my item simple transaction....it wasn't. A week or so after ordering my bundle I was emailed that my bracelet was late and would be shipped within the next week. A week later it was still processing and a little while later I checked my order and it said my address was wrong. I emailed them and they said they would fix it. Also the concert stream code I got didnt work and when I emailed them It was implied that I was wrong and that really didnt feel nice. Anyway a week after that I got another email from the only nice person I've spoken to on customer services named Gabriel. Gabriel apologised for everything that happened and said that he was sending a second bundle to me as an apology to me for all of the inconveniences. I guess it was worth all of the stressing if I got a second one for free but I'm still confused because now my first bracelet has been cancelled. So I have 1 and 3/4 of a bundle. Are they gonna send me another bracelet or will I have a complete and incomplete bundle? I'm really confused to be honest :P

I have never been so frustrated with a company in all my life. I pre-ordered the autographed Lea Michelle CD back at the end of last year. When it got close to time to ship it, I received an email stating that it would be shipped UPS and since I listed my PO Box they could not ship it and did I have another address. No problem, I sent my physical address, where I receive UPS shipments frequently, and thought that would be the end of my problems. Well, it is now mid-April and I am still waiting for my order to ship due to a "Technical Issue". So I have emailed customer service several times (I think about 5 now). Each time I email them, the same pattern occurs. At first, I am told that there is this technical problem on there end but that it should be resolved and I will be getting an updated shipping date soon. Then, nothing happens and I contact them again. This is followed by a couple of emails declaring that they are trying to get the problem settled and that I will be hearing back from them within 1 business day. Then, nothing. I email them and email them and get no response, so I go back to the order page and send another email, starting the whole process over again. I have never been told what the technical problem is or been given a straight answer about whether I will receive my order. I am given the run around then ignored. I really am very upset by this and I will be telling everyone I know not to deal with this company. Update-after submitting this review, I was contacted by customer service and given a refund. That is much appreciated but it shouldn’t have taken me leaving this review to get it done since I sent all the information needed to resolve the issue not once, but twice. Still, it certainly does count that someone from the company immediately fixed the issue so I am upgrading my rating as a reflection of that.

On February 28, I ordered a Frozen vinyl that was to come with an autographed poster signed by Bobby & Kristin Lopez. The one without digital download was sold out so I went ahead and got the other just to make sure I got the signed poster. I am extremely unhappy to receive an email today April 11th saying it wouldn't be signed. I will never buy anything like this again. What a huge disappointment to me and my family. *Update- Recieved an email saying that they were able to get more signed posters and would be able to fulfill my order.

We purchased a limited edition deluxe vinyl from Myplaydirect in December with an original release date in February. Since my girlfriend was very interested in receiving the "singed poster" with the vinyl, we made sure to be one of the first purchasers, which we accomplished. In January, Myplaydirect then pushed back the release date to April. Since the card on payment expired in April, and they pushed back the date without informing us that this might happen (we thought we'd already paid for the item, commonly when you buy and item you are charged...) we simply needed to switch the payment method on the order. When we emailed Myplaydirect to try to resolve this situation. They somehow don't have a customer service phone number, probably because they would be receive complaints all day and dismissing people over email is easier. In the very first email they were unwilling to help in any way, implying that we were "out of luck". We offered other payment methods, to re-buy the item, and provided all the information any modern company would need to switch the payment method on an order (Amazon lets you do this yourself in 2 seconds!) but Myplaydirect kept responding with automated responses that they could not help us. We thought it would be a no brainier for Myplaydirect to resolve this since they pushed back the order and payment date by 2 months without informing us, which was the cause of our problems, but their customer service didn't seem to want to offer any solution. They specifically said "just because you buy an item on our website does not reserve that item for you," which is the most ridiculous statement a company who sells products could possibly make. DO NOT PURCHASE ANYTHING FROM THIS COMPANY! They have no way to change payment methods (in 2014?), don't accept the payment at the time of order, and randomly push orders around by months at a time and don't think this could present a problem. They reserve some kind of right to cancel any order regardless of if you think you bought it or if they offer you a confirmation number. If they screw up your order they will send you automated responses until you simply accept the fact that you are not going to receive what you bought. EDIT: After responding to our complaint they promptly sent us a link where we were able to fix our order. Will update upon receiving our order, but satisfied so far with their timely and helpful response.

I am in the USA and I had ordered my James Arthur Signed Deluxe CD on December 5th 2013. My expected delivery date was going to be Dec 13-17th and I was very anxious to get my CD. I knew it would take time because it was coming from the UK and we also had a winter storm in Dallas, Texas. I had started to email early on and throughout last week because I began to panic that my CD was not going to be here. The service help is ridiculous. NO story was the same on where my shipment was. At one time, it never shipped and another representative indicated that it had. Again, the story had changed and they said they would issue me a full refund. I really JUST WANTED MY CD. There is no number to call. It seems as if they aren't very professional or uneducated on how to "track" down a shipment? Maybe they are lazy? They did respond to my emails-- days later-- but they didn't know what they were talking about and gave me mixed information. AT ANY RATE- I came home from Christmas and checked my mail on December 26, and my CD HAD ARRIVED!!! I am so happy! I have emailed them and told them to not issue my refund and if they had, I'd pay for the CD. I love my CD! James Arthur is the best! I thought they were bogus company, but I did get my CD. I won't order from them again though.

Bestilte One Direction's Live DVD med en "personalized Sleeve". Modtog DVD'en dagen efter forsendelsen, men har ikke modtaget sleeven endnu (En måned efter bestilling). Fik mail om at de ville være forsinket, og skrev så til dem 2 uger efter, om hvorfor den ikke var kommet endnu. De svarede hurtigt, og jeg fik endnu en mail et par dage efter om at de var lavet og sendt. :-) Er rigtig glad for DVDen, og der var ingen problemer overhovedet, udover ventetiden på Sleeven! Update; Fik først sleeven 3 måneder efter at jeg havde modtaget DVDen.