MyplaydirectReviews of myplaydirect.com

I was promised a partial refund on a faulty item in late October. Despite numerous emails requesting payment/an update I still have not received my refund and now they don't even afford me the courtesy of a response. A totally unacceptable experience, and totally unreasonable conduct-hence the one star.

So. Everything was in stuck when i orderes accept for one preorder. So they waited. And waited. And after 1,5month i wrote to them.. The same Day they shipped the preordered one, but of cause the other things was now out of stuck. Therefor i asked them not to send it, and let me find supplements for my order, so i dont have to pay shipping twice. But Nope. That could not be. Nor could i get a shipping free of cost for the rest of my order for the missing stuff... So. The Day after the mail i get a 20% coupon fra the store. I again mailed them. Even though it was just sent, i had to send it back and reorder it with the coupon I havent even got it, if i wanted the discount? They could just give me 20% of the order? I ordered the stuff on 19/9 - 2015, Now on 2/12 - 2015, it still isn't here ...... They have cool stuff, and cheap prices .. But dont f****** bother, they will crunch you!

Sorry for my english because i'm a french client... I received only half of my order ... I ordered a t -shirt Dog and Daryl lamp but got the dog t shirt ... Also I paid € 45 customs fee for a dog t shirt ... I contacted customer service guarantee an answer within 24 hours but I still have no answer ... I 'm disappointed because if are my christmas gifts that I expected .... I really hoped to receive my lamp in addition to a commercial gesture because if is not correct from a commercial site of this size fail to European customers because we pay expensive import ...

Absolutely pleased with the customer service. There was a problem with my order and it was taken care swiftly. It really means a lot to me thank you so much, you've made me so happy :)

In all honesty, I have enjoyed more amazing service from myplaydirect/popmarket than I ever could have imagined. First, my orders arrive quickly and are very well-packaged (no damage in transit). Second, the catalog I have to pick from and the offers that are delivered daily are fantastic. Third, AND MOST IMPORTANTLY, whenever there is a problem with a disk -- e.g., a bad pressing -- it is resolved IMMEDIATELY and in the best possible way: The item is replaced, satisfaction guaranteed. Frankly, I don't see how this kind of service can be improved upon. YOU GUYS ARE GREAT!!!! KUDOS TO YOU!!!!! Thanks! --Timothy

I had ordered a hat on pre-order on September 6, from the Neighbourhood Store, waited until October 30 for it to be shipped, then another week after that for it to arrive. Upon arrival, it was the wrong hat, still a great hat I do love it but still not the right one. I emailed customer service immediately, inquiring about the mix up. I received a response within one working business day and was able to converse with Dianne, who was very polite and helpful, apologizing for the error and thanking me for my patience. She went so far as to refund my original paid amount and informed me that the hats were on backorder until some unknown date. Although I did not get the right hat as soon as I could have, in the end I am overall very pleased with my experience and I will be able to enjoy two dope hats for no cost :) :) :)

Contact was made within 24 hours and after a couple of friendly exchanges, the issue was resolved (even after I misunderstood and had to correct myself) staff were very very patient and very clear. My only issue was that my discount code had expired by the time my order had been cancelled to be re-ordered but that's nobody's fault in particular, just bad timing on my part.

Upon receving my chet faker LP I was disappointed that it was creased at the bottom. I contacted customer service immediately and within 24 hours without even having to ask, they were sending me a replacement! Outstanding service!