MyplaydirectReviews of myplaydirect.com

We had a problem with an order that we had placed. The problem wasn't anyone's fault but when we raised our concern it was dealt with quickly and very successfully.

There was a problem on Myplay's end and my order did not ship when I expected it to. Once I inquired, they responded to me within 24 hours, looked into it, and my order was shipped - free of charge - that day. Their customer service was absolutely excellent and I won't hesitate to order through Myplaydirect again.

I sent in a email inquiring as to why the website was saying they had stock of a certain item and yet when I went to purchase said item the website stated that they were out of stock. In the reply the agent (Steve) answered my question quickly , and informed me simply that the website had not been updated and that the tech team would get right on it. 4/5

In April 2015, my wife bought me the KISS Vinyl Collection Kissteria for the not to cheap price of $1750. Once opened it was determined that half of the albums (16) were missing from the shipment and duplicates of 2 were received. Because MyPlay does not give customers a phone number to call, an email was placed with our issue on 4/17. The response received was that an order would be placed for the missing albums and shipped out. Then silence for 6 weeks. We reached back out them on 6/1 and received a response on 6/2 that MyPlay had no idea as to when the albums would be available. Silence again. I reached back out on 7/21 with a request for someone to come pick up the product and give me a refund. Received an email the same day that my isue had been sent to the "escalation team". More silence. On 8/4, i reached out to them again only to be told that the "escalation team" had no provided any info. Even more silence followed. Sent an email on 8/29 and did not receive any response at all from anyone. today, I have tried again. So now, I am trying this to see if someone will actually respond and make this right. Still have never heard from the infamous "escalation team". And still no one has ever had the kindness to actually talk to me face to face. All I want now is a refund. I do no want this product any longer. This has been the worst customer experience ever. I would've hoped that for $1750, I would've received excellent customer service. But now, I am just simply hoping for a refund and for someone to come pick up the little bit of product I have received.

I had to query something with Customer Service and left a message on the website. I received a reply within 2 hours with a message saying that my problem had been sorted out.

Answered my question within 3 hours of problem coming to light much quicker than other company i've needed help from in the past. Understood my confusion and sorted it quickly. Definatly recommend this company to my friends and family.

I ordered an album due to release september 11th and to be delivered september 11th i placed this order on the 30th of august.. Friday the 11th rolls around i check my mailbox aaand nothing same story for the next 5 days.. No message from them whatsoever so i decide to email their customer service, their anwser boiled down to check with your post office goodbye.. What postoffice?! How the hell am i supposed to know where it ships to be distributed they give 0 information and basically say good luck mate you're on your own not our problem anymore, i've since demanded my money back and as you would expect.. No response For sure the best webshop out there people really.. They really better fix this i'm not known for rolling over and taking bs like this

In a time where competency seems to be elusive in the customer service arena, this experience SHINED! Customer service was prompt, courteous and COMPETENT! This was a wonderful experience and I really appreciated it!