MyplaydirectReviews of myplaydirect.com

Después de enviar varios mails, y recibir una respuesta automática que obviamente no había ni comprobado el estado de mi envío, ha llegado el día anterior a la navidad y sigo sin el regalo de mi pareja. Mañana no podré regalarle nada y me sentiré profundamente decepcionado por culpa de la inactividad de esta empresa. Da muchísima rabia que les escribas, y te remitan un mensaje que cita los días ya pasados como días en los que te llegará el paquete. ¿Enserio? ¿Cómo me puedes decir que me llegará el día 15 de diciembre, si estoy a 22? Una vergüenza.

Just like all the other reviews here I have not received my orders and have gotten no response to my many emails. I have received automated emails for every order I placed saying the order was cancelled, but no reason why was given. I have been looking for a number to call, but there is none. These were supposed to be Christmas gifts, but will obviously not get here in time. I will never use this site again and will make sure everyone I know knows not to either.

I ordered Christmas gifts on December 7. As of 12/22, no one can figure out where they are. Lost in shipment? Who knows. UPS doesn't know. The post office doesn't know. I emailed the company 3 days ago and did not receive a response. Asked them to call me. Did not receive a call back. Could not find a phone number to contact them. I paid $9.00 to have them shipped via UPS to find out the items were dumped at an unknown post office. I asked the company to overnight replacement items. Of course, that did not happen. One thing they managed to do: Charge my credit card. Not very merry about Christmas being spoiled. 12/23/15 UPDATE: Thank you, MyPlayDirect, for the reply email. I appreciated reading that all I had to do for you to reship my items at no charge was to reply to your email. UNFORTUNATELY, IT IS IMPOSSIBLE TO REPLY TO YOUR EMAIL. It will not go through your server. I'm not sure what that means, but I've tried to reply to the email 20 plus times on 3 different devices. I sent another email accessed through your website after sorting through the many drop down options. I included the order number and asked you to please reship the items. If you do receive notice of bad reviews and you read this update, please reship my items. I would certainly advise against you using UPS Mail Innovations in the future. I would gladly pay a higher shipping fee to reliably receive my items. I will be wrapping pictures of items my son should be opening on Christmas morning. 1/20/16 UPDATE: This review was originally a one star. The company made things right by reshipping lost items. I appreciate it so I am upgrading to a 4 star rating. I really would like to see your customer service "department" have a phone number for people to call. I would order from this site again. Reccomend ordering in October if item is a Christmas gift.

UK version below. DK: Produkter på lager, var pludselig ikke på lager efter bestilling og blev leveret meget senere. Men endnu værre var at produkter på lager efter en måneds ventetid, bliver sat til udgået og ens bestilling bliver annulleret. Kort sagt, så kan man ikke stole på dem, så bestil ikke noget fra dem, hvis det er til gave. UK: Products in stock are suddenly out of stock and delivered much later. And even worse, some products are after a long wait suddenly canceled. In short, you can't trust them if you are buying for a present.

so upset about the lack of customer service. Placed order back on Nov. 27 for a Dec. 20th birthday present. Received initial email confirming order and nothing since. As far as I know they haven't even bothered to process the order. No updates, no phone number to contact them. What a scam! Beware! I never post comments but if I can spare someone else the trouble it's worth it! If I could give them zero stars I would.

i've ordered and paid 20 days ago for a present for my son Till today i've not received info notwithstanding several mails i've sent to customer service The problem is that there is any phone number so that mail is the only way to keep in contact with this very bad online store. Also the tracking no. I've received is not correct and i don't know how to get my shipment Thanks a lot from my son because he can't get is Christmas gift more expected!!!!!!!!!!!! Cristina Scotti from Italy

Very fast, understood the problem, resolved immediately!

Just like all the reviews here, MyPlay customer service is terrible, so terrible it doesn't give you a phone number or respond to its emails. I'm really just sad because my order was suppose to be a Christmas present and again just like many of these reviews my first order was declined even though there was a pending withdrawal from MyPlay on my account for a day or two. I'm apparently a huge fool and reordered the item on a different card. The website advertised that Dec. 17th was the last day to receive your holiday orders in time for the holidays, my second order took place on the 17th (my first was on the 8th). Now my order status reads as "shipping soon" with the shipping dates of January 4th-6th, that's way past Christmas. I would cancel but of course no one is responding to my two emails. I can't call because there is no number. The worst part is that this item is a gift for someone special, it was going to be perfect.