MyplaydirectReviews of myplaydirect.com

I just wanted to say a huge Thank You for the Excellent Service I have received regarding my recent order. Very quick replying to my messages and Customer Service is 100%. I am an existing customer of Myplaydirect and would recommend this service to everyone. Many Thanks.

I want to thank the customer service for their prompt responses and thoughtfulness. Most companies leave you in the dark or take forever to get back to you. Although I am hugely disappointed the product I ordered was not available I feel the customer service went above and beyond to help me understand why and to stay in contact with me. Thanks, In this day and age its a rare thing. I will continue to buy from this site as I am led. PS if you ever get the life size Daryl Dixon back in stock let me know! HUGE fan! LOL Sincerely, Nancy L Wolf

A more accurate estimate of lead times would be appreciated. Alternatively, an e-mail notifying customers of significant changes in shipment/delivery dates would be appreciated. In my case, I my order was originally estimated to be shipped on the 5th of February and is now estimated to be shipped on the 18th of March and is still subject to change. I only found this out by going to the website to check on my order.

In November, last year, I bought Il Divo concert tickets via Ticketmaster, for a present for my wife for last Xmas. I paid extra for the package to include the new Il Divo album. Ticketmaster notified me that MyPlayDirect would be sending me the album. I didn't notice on their email that it would be despatched immediately, or within 30 days. I heard nothing from either Ticket master, or MyPlayDirect, and initially forgot that I was expecting the album. A couple of weeks ago - Feb 2016 - I realised that I hadn't received the tickets or the album. Tickets often come just before the concert date, so I wasn't too worried, but when I chekced when the album would arrive, I found the notification that I should have received it within 30 days of my order. I immediately contacted MyPlayDirect, who were quite quick to acknowledge, although their investigation response took a fair bit longer. They started blaming Ticketmaster, despite me forwarding them Ticketmaster's notification that the album would be despatched by MyPlayDirect. They then told me that the didn't stock the album anymore and if I wanted my money back, I would have to chase up Ticketmaster. I have been back on to TM, who are blaming MyPlayDirect - clearly the two companies hate each other - and am now backwards and forwards between two unprofessional and incompetent 'businesses'... all for the sake of about £10. Clearly if MyPlayDirect are so desperate for £10, that they take the money and then fail to provide products, then I understand that their business is, quite rightly, going down the pan. Avoid at all costs as they will be looking to rip more people off.

I was unsure if I would be able to change the shipping address for an order I placed in Dec. for a pre-ordered album that is scheduled to ship next week (2/26/16). I sent a customer support request and was notified within 3-4 hours that my address had been successfully changed. No problem so far, and I hope to receive my package at the correct address in the coming week.

As much I spent on the breaking bad barrel expected to get a conformation email from them due to the website stating would get uv codes for this to enjoy while my item shipped, guess what no conformation email and no codes. I will never buy anything else from a website they run if this is how this is going to be with no email answer for 24 hrs and no conformation email. As much as I spent to get this would expect for at least a telephone number or a quick response for email. This is unacceptable. I work in a very big company call center and this would never happen there I would get fired. I hope everyone reads this and this will be fixed by them in the near future. Oh by the way the website states will not charge your card until the item ships unless you use paypal. Guess what did not use paypal but my card has already been charged by looking at my banking website.

No fuss, quick response with attention to detail. Handled with care and compassion. Safe and trustworthy service nationwide.

I had an issue with a download link for an mP3 version of an album I bought on vinyl, and Diana responded quickly with a new link for me. Thank you!