MyplaydirectReviews of myplaydirect.com

They took care of my problem immediately and were just wonderful.

They remind you that you'll see the estimated delivery date when you continue and fill in your adress, but this was not the case. I only got to see the estimated delivery date after payment. Also I wanted to cancel my order 7 minutes after I bought the product. I contacted their customer support and got a reply after an hour saying that they couldn't cancel my order, because it was "already processed for shipment" after one hour when they received the order!. My shipment was planned two days after my order placement and they can't cancel this? Now they rather want me to send the item back as a refund when I receive it . The latest estimated day of delivery is on the 4th of May. So considering I have to sent it back to the United States it will probably take 1-2 months more before I get my refund. So instead of cancelling my order 1 hour after payment, they rather have me wait 3 months, sent the item from the States to the Netherlands and have me sent the item back from the Netherlands to the States for a refund. Absoluty stupendous. If they really can't cancel my order after it has been purchased one hour ago (7 minutes ago if you don't count the time I had to wait for a response by email), they really should restructure their system. I do not recommend this site/company for buying merchandise based on TV-series.

Needed to return a purchase and they were extremely timely and helpful!

The support I have received has been fantastic. Anytime I have had a question, they have been quick to respond with all of the information I requested. A+

I received a damaged product from this company about a week ago. I'm certain it was damaged during shipment, but reached out to them to help. The product I ordered was a limited edition collector's item and it was really important to me that I had an undamaged product. They first offered to refund half of my money, but when I explained how much I wanted a perfect item, they completely understood and offered to send a replacement free of charge. More than that, they didn't even make me go through the hassle of shipping back the damaged item I first received. They could have very easily told me that the best they could do was refund me 50%, but I really appreciate them shipping me another item. I received the new product undamaged and am really thankful that they were willing to work with me and understood how important it was. They're also great at responding quickly to emails and tweets. I wish I could have such positive experiences everywhere that I purchase from. Thank you MyPlay :)

I had ordered The 1975 deluxe box set for $130 and when I had received it the outer case was damaged, but all the contents were unharmed. Upon contacting customer service, they immediately offered a 30% refund to cover the damage. While this was quite generous, I expressed that I had still wanted a new outer case because of aesthetic purposes. I offered to ship my entire package back and do a fair exchange, hoping the new one would not be damaged. They said that would not be necessary, telling me my previously purchased box set was mine to keep and they already had an entirely new box set being shipped out. I dealt with two different agents, but both were very prompt and helpful. That was incredibly generous and wonderful customer service!

While I was hesitant to email the company my concern, I did it anyway, and I was pleased with the quick response even on the weekend. They understood my mistake and helped rectify it immediately. The only issue now is I bought something at the end of February and now it's out-of-stock, so we will have to wait longer for the gift. Judy

We have ordered many times from here. Always get great service. Prompt answers to questions. We have had 1 issue with an item that was quickly and very efficiently handled. Always know our order is in great hands.