MyplaydirectReviews of myplaydirect.com

Whilst attempting to download album tracks my browser programme (Firefox) locked on the first track, and thus a restart of the programme was required. When I restarted Firefox I was able to download all the subsequent tracks, but the first track was flagged as having already been downloaded. I submitted an email detailing my problem and received a prompt reply detailing a solution. Problem understood and solved with a minimum of fuss!

It's the first time I bought something from this company, so I was a little scared seeing that I live in another country. So when my order arrived I was really relieved and happy. Unfortunately something was missing, so I emailed them. Within a few hours they responded and sorted the problem out for me. They are really friendly and I am really happy with the service and would certainly buy from them again and again. Thank you!

Gabriel was very quick with a response, I really appreciate my concern being fixed so quickly. I highly recommend your company.

they are best for customer care

On 04/12/2015 we ordered a Bring Me The Horizon - That's the Spirit Deluxe Edition Boxset as a Christmas present for our son. After 5 months and 11 emails it has NEVER arrived. All 11 responses from Myplaydirect have said exactly the same thing, "we will forward to our billing department for further information". Order number 0057670899 was charged and paid (via paypal) and then the order was cancelled (by myplaydirect) as there was a "technical issue our end". Myplaydirect state that they never charge for any item until it has been dispatched. REALITY - WE HAVE BEEN CHARGED. WE HAVE NOT RECEIVED OUR ITEM AND WE HAVE NOT RECEIVED A REFUND IN 5 MONTHS. We have provided this poor excuse of a company, proof of payment from both our bank and paypal account on FIVE separate occasions and still myplaydirect deny charging us. Each time they have said the information will be passed to the Billing Department. All of this information was supposedly sent to the billing department for the first time on 18/12/2015. Now, SEVENTEEN WEEKS later and still NO BOXSET, NO REFUND AND NO REPLY FROM THE BILLING DEPARTMENT. I am astounded that a company like Sony would ever want to be associated with a company capable of nothing more than complete and utter incompentance. Myplaydirect are dealing with merchandise on a global scale and yet have a non-existent customer services dept, no live-chat and no contact telephone number. They are simply hiding behind a single email address which is obviously ignored most of the time. After 5 months of going round in circles, I have been left with no other option other than to resort to a public review site to highlight the issues and risks of shopping with myplaydirect. In my opinion, this is nothing short of fraud. I would welcome a prompt response and resolution of this issue.

I bought a Nas vinyl for Christmas. The content download did not work and on 31st January I wrote to My Play Direct requesting their assistance; it is now mid April and they have effectively done nothing to resolve the issue despite numerous chasing emails. I have paid for music which My Play Direct will not provide and appear completely unbothered by the fact that I am highly unimpressed with them. Having read message boards I know for a fact that the problem I have with my download is not an uncommon one; therefore there is simply no excuse for their conduct. I would advise that people avoid using this company.

I preordered a CD with gift box, photo cards and bracelet October 2015, it was supposed to arrive on the 13th of November but didn't arrive til a week or so later. I then noticed the photo cards (and box but did not see this until later) were damaged, I emailed support about it and after a while got a reply with them promising me a 50% refund, of course I was very grateful but now almost 6 months later still no refund. I've contacted them multiple times about this and they keep saying they'll put my information forward to the billing office immediately but still no sign of it actually happening. I'm annoyed and disappointed, how long will I have to keep running after this company until I get what was promised? I got stuck with damaged goods and lousy service.

Very happy with the whole procedure. The whole procedure was very easy and convenient. The merchandise was is in very good condition except for the small rip on the binding. Quality of paper was excellent. Please send a complete refund. Thank you! Linda