MyplaydirectReviews of myplaydirect.com

I pre-ordered the Steel Panther t-shirt, CD and fan club membership on March 10th with a ship date of April 1 when the album came out. April 1 came and went and the only communication I received that my order was delayed with a digital copy of the album. Again on April 7th I received an email that there was a delay. I contacted MyPlay to determine the order and was told it was a "technical error" and that my order would ship soon. When asked for an estimated date I was told there was a warehouse error and they didn't have the merchandise in stock yet. YET the website says the items are IN STOCK. What is up with that? Why can't you just ship me what you have in stock now and send me whatever is missing later? It's been now 2 weeks and I keep getting different answers every time I contact MyPlay. I just want what is owed to me YES IN PARTS even if it is at a LOSS because your technical issues or warehouse issues or whatever the issues are should not impact me. You should do the right thing and send people what they ordered even if it's in pieces.

I also ordered the Frozen deluxe soundtrack on vinyl with the digital download just so that I could get the signed poster by the Lopezes, and I also just received an email stating: "Unfortunately the demand for this offer was so overwhelming that too many were sold and we are unable to fulfill your order with the signed poster." There's no technical reason that too many signed posters/records should have been sold. There was a separate distinct link designated for buying the signed version, which I used. I suspect the issue has more to do with a problem getting the signatures, but you would think Disney and/or MyPlayDirect would make an extra effort to get the Lopezes to sign the extra posters to make up for the error. The album was overpriced to begin with, and on top of that, I never did receive the digital download code for the album, either. Huge disappointment, and I don't see any reason for it to have occurred.

On February 28, I ordered a Frozen vinyl that was to come with an autographed poster signed by Bobby & Kristin Lopez. The one without digital download was sold out so I went ahead and got the other just to make sure I got the signed poster. I am extremely unhappy to receive an email today April 11th saying it wouldn't be signed. I will never buy anything like this again. What a huge disappointment to me and my family. *Update- Recieved an email saying that they were able to get more signed posters and would be able to fulfill my order.

I pre ordered 2 Tori Amos CDs with the expectation that I would receive the Pre Sale ticket codes for concerts the day before the tickets went on sale. I did not receive them the day before. I had to e-mail the company 3 times and after the third time received the codes an hour and a half after the Pre Sale had started. Not only that, they gave me the wrong code for one of the shows so I had to wait yet again for another response from them to receive the correct code. I feel cheated. I ordered something with the expectation that I would get what I paid for and this was not the case. There is another Pre Sale tomorrow that I should be receiving a code for today and I am not confident that I will receive it. Truly disappointed. I wouldn't recommend going through this company if you want something in a timely manner.

Bought a "Signed" Anthology cd and dvd of Belinda Carlisle. When I received it, it was not signed. I telephoned to find out why just to be greeted by some rude woman who couldn't be bothered to listen or try to sort it out. I first said it wasn't signed. She replied "do you want someone to sign it". I said it should have been signed by Belinda Carlisle. She then asked if I wanted Belinda's phone number. I was getting furious by this time. She then said she can't help me when I said I wanted to return it for a refund. Thank you for the replacement as promised.

We purchased a limited edition deluxe vinyl from Myplaydirect in December with an original release date in February. Since my girlfriend was very interested in receiving the "singed poster" with the vinyl, we made sure to be one of the first purchasers, which we accomplished. In January, Myplaydirect then pushed back the release date to April. Since the card on payment expired in April, and they pushed back the date without informing us that this might happen (we thought we'd already paid for the item, commonly when you buy and item you are charged...) we simply needed to switch the payment method on the order. When we emailed Myplaydirect to try to resolve this situation. They somehow don't have a customer service phone number, probably because they would be receive complaints all day and dismissing people over email is easier. In the very first email they were unwilling to help in any way, implying that we were "out of luck". We offered other payment methods, to re-buy the item, and provided all the information any modern company would need to switch the payment method on an order (Amazon lets you do this yourself in 2 seconds!) but Myplaydirect kept responding with automated responses that they could not help us. We thought it would be a no brainier for Myplaydirect to resolve this since they pushed back the order and payment date by 2 months without informing us, which was the cause of our problems, but their customer service didn't seem to want to offer any solution. They specifically said "just because you buy an item on our website does not reserve that item for you," which is the most ridiculous statement a company who sells products could possibly make. DO NOT PURCHASE ANYTHING FROM THIS COMPANY! They have no way to change payment methods (in 2014?), don't accept the payment at the time of order, and randomly push orders around by months at a time and don't think this could present a problem. They reserve some kind of right to cancel any order regardless of if you think you bought it or if they offer you a confirmation number. If they screw up your order they will send you automated responses until you simply accept the fact that you are not going to receive what you bought. EDIT: After responding to our complaint they promptly sent us a link where we were able to fix our order. Will update upon receiving our order, but satisfied so far with their timely and helpful response.

I do not recommend myplaydirect.com at all. I pre ordered an album on January 22, 2014 & it was supposed to come out April 1st, 2014 and I barely got an email from them at 3pm April 1st, 2014 saying that there was a delay in shipment and it would be shipped out April 7th, 2014. Than they sent me a digital download of the album to my email and they wrote, "Well at least you got the music." So I go to download the tracks and all I keep getting is an error page. Than I receive another email from them saying my CD will be shipped out April 7th, 2014 and that they will be charging me again (even though they already took money out of my account back in January, I have proof in my bank statements.) I wrote them back saying that they better not take money from me because they took it out already and that I'm pissed because I been waiting for 3 months and now even the digital downloads won't work and now you guys wanna take more money from me??? After I wrote that email they never responded to any of my other emails. Also they have no contact phone number for their customer service so you have to deal with their shitty email based customer service online. So bottom line is I have no CD, they took my money, gave me digital download tracks for an "apology" and they didn't even work AND they're trying to take more money from me. So dont trust this piece of shit site, unless you want to get screwed.

I have been ordering from Myplay Direct's Popmarket for the past few months and enjoyed the service for offering good prices and interesting items, but my most recent experience with them was so bad that I refuse to do business with anything related to Myplay Direct again. I placed an order for one of their deals of the day using an account I had saved with the store. Everything about the order was from the saved account, including my name, address, and credit card information. After about a week, I got an email that my order had been cancelled because they could not process my payment, and encouraging me to use a different payment method to try again. Of course, since it's a deal-of-the-day, this isn't possible. I wrote to their customer "service", who informed me that my credit card had been declined, with a form letter saying basically that either I entered the card info wrong or had insufficient funds for the purchase, neither of which was the case, along with a note that the item I ordered was out of stock, but that they would let me know if the manufacturer produced more (!!). This puzzled me, because my card issuer usually sends an alert if my card is declined, but they had nothing, so I wrote back again. This time, they told me that a "field" in the order was invalid, despite the fact that it was a saved account that had worked only about a week earlier, along with another note that the item is no longer available. I can't believe that an online shopping site would rather just cancel orders than attempt to work with customers to correct issues. I also can't believe that they would try to blame -me- for their mistakes and then not even hint at an apology or way to fix it. By the way, Myplay Direct, since your customer service didn't care about working with me, Amazon delivered the item to me instead, and even though I paid more for it, I intend to stick with them in the future. At least with them, I know it will show up.