MyplaydirectReviews of myplaydirect.com

I order a britney jean bundle, the website said it was in stock, now it has changed to back ordered and they dont know when it will ship. I have emailed there customer service and messaged them on facebook with no real response. Still havent shipped the item. They have no customer service contact number, which means to me they dont really want to deal with you. Thankfully i paid using paypal, and i can open a claim. i bought this for christmas if i had known it was going to be this way i would never had order from them. I will never buy from this company again

I ordered the new Britney Jean album bundle over two weeks ago and was told I would receive a pre-sale code to order tickets to her 'Piece of Me' show in Vegas. This pre-sale code never came. I contacted customer service and was told there were "experiencing an unusually high volume of emails" and it would take SEVERAL days for a follow up. Not only did it take them a week they write back, they wrote back AFTER the pre-sale had ended, and they sent no code. Their advice, check your inbox again. Now two weeks later, I still have not received my items ordered, my credit card has been charged, and the album has been out for over a week. The status of my order is 'preorder' and I have sent 3 emails to customer service (this company does not have a direct contact number)trying to figure out where my order is. I have not received a single response. This company is total trash and it almost seems like a scam after reading all the other reviews on here. I regret ever making a purchase from MyPlayDirect. I will contact the Better Business Bureau depending on how they resolve my issue. Do yourself a favor and stay far far away from this company. You have been warned!

Ordered new One Direction album on pree-order 2 months in advance of release. Advised of shipping on Friday so hopeful of delivery Monday to coincide with the release date. I am now having to deal with an extremely disapointed daughter as it is now Wednesday and still no sign of her CD. Try explaining why all her friends have theirs and I have no idea when hers will arrive. Despite numerous emails myplaydirect all I have receieved is the auto generated reply that they have received my email but as yet no explanation to my enquiries. As it looks as though it has been sent in the regular post, no tracking number is available. Why bother pre-ordering if it's not going to arrive on the release date.

I ordered the Ariana Grande Album, and it said I would be invited to the Holiday Party. Well Nope. I never got the email to rsvp! I absolutely hate My Play Direct. Never will I purchase something from this website. Costumer service was also terrible, saying the same thing, like a robot.

Final Update (Apr 10, 2014): After noticing that some of the reviews here were getting responses, I tried to get in touch with their customer service again (still via email). This time around it was prompt. They stood by their claim that my order had been shipped and offered two options: to re-ship my order or to get a refund. I chose the latter and it took about three days for my money to show up on my PayPal account. I am amending my rating to two stars because I've seen considerable improvement to their customer service. However, this is not the point of online shopping. If they can't ensure timely shipping because of logistical reason or whatever, they shouldn't be taking orders to begin with. Yes, I have my money back but I am still bummed because my order was meant as a Christmas gift, that's something I'll never get back. The summary: Ordered from Breaking Bad store back in Oct, intended as Xmas gift. Estimated delivery date Dec 11 (if shipped on Nov 16). Today is Dec 11, still not shipped. Been hounding customer service like crazy, slow response, always got empty promises / automated replies. One time they even said my order's been canceled because my CC company declined the charges while in fact I paid with Paypal. Piss poor company full of excuses, only purchase if you don't expect to receive your goods at all. Yes, that's right, buying through this company is like giving away for charity. If you care to know the details, read on. I'm from Singapore and I've had a lot of online shopping experience in the past but nothing comes close to the frustration that comes from dealing with this unprofessional company. Here's the chronicle: Oct 31 - Placed an order on official Breaking Bad store Nov 1 - Received confirmation email from MyPlay Direct Nov 7 - Received email saying there was a problem with my address (said "invalid address", how?? this is an absolute first) - I replied immediately Nov 8 - Worried because there was no email whatsoever indicating whether they'd received my reply, I sent an email to their Customer Service - I received an auto-response saying a live agent would reply me within 24 hours Nov 12 - Still no response so i sent another email to their Customer Service - I received an auto-response saying they were experiencing a high volume of emails and would take several days to reply Nov 19 - Finally received a reply to my 2nd email (Nov 12), saying sorry for not able to respond to my previous email (which one????) followed by a copy+paste rubbish that I had first received on Nov 7 but this time the email was signed by someone named "Chris" (yeah, how very convincing!) - I replied right away. This time I sent their Customer Service another email as well as sent a message to them through Facebook. No further follow-up so far. I am very furious as it is evident that MyPlay Direct didn't really take care of their customers. One week is an awfully long time to reply to an inquiry and it looks like they didn't really keep track of customer's emails! I bought this as a Christmas gift, I actually thought ordering in October would provide me with enough time buffer supposed there was a hiccup but after googling online, I lost my faith and now am actually thinking of getting some half-assed gift for the person which totally sucks. I have purchased stuff online both from local and global merchants and this is the only time there has ever been such a thing called "invalid address". I ordered from Illamasqua twice and both times I received the confirmation of my order within minutes of purchasing and both times the items arrived within a week. I can also track my package. Illamasqua is an absolute heaven in terms of online shopping experience! The other time, I purchased a Blackberry Playbook sleeve from the Crackberry store and I also received confirmation email right away. I couldn't track the package because I chose standard mail to keep the cost down but it was delivered in 2 weeks, faster than the estimated delivery date. I am regretting my purchase and I hate that I thought I could somehow have a peace of mind if I purchased from the official store. Also, how can AMC/Breaking Bad people let this happen?? How can they trust the handling of the merchandising to this kind of crappy company??? Don't they have a reputation to uphold??? Breaking Bad would never be Breaking Bad without the fans so I'm disappointed that AMC/Breaking Bad don't look like they're keen on taking care of the fans. Update #1 I received a reply from their 'live agent' saying they received my clarification and the order should ship shortly. Update #2 I've been pm-ing MyPlay Direct through Facebook asking about my order status, they replied by saying my order has been canceled because the payment charged to my credit card has been declined. Erm, funny because I paid using PAYPAL??? Not long after that they replied me again saying they misread their record and that my order is still active followed by the same copy + paste nonsense saying my order should ship shortly. Been a week now, still not shipped. Update #3 It's Dec 11, the last possible estimated delivery date in the initial email. My order is still NOT shipped. Emailed their customer service again last night and guess what, got the same automated response again that I've been receiving since day 1, saying there's a problem with my address and requesting me to confirm my address, which if I did that, would've been my 6th time in doing so. Funny because previous emails stated they'd received my address confirmation and my order should ship shortly. One step forwards, three steps back. Update #4 Decided to follow the old adage 'you catch more flies with honey' and sent a very polite and considerate email to MyPlay instead of an angry one and whaddya know, got an email the following day saying my order had been shipped. Not sure if it was just a coincidence but anyway, according to the email I should receive my order between Dec 23 - Jan 6. We'll see about that. Update #5 It's Jan 9, 3 days past the last promised delivery date. I still haven't received my order. I can't track it because I didn't choose this option, pretty sure the customer service won't be able to help. All I can do is just sit back and maybe my order will arrive one of these days. Horrible. Update #6 Still haven't received my item as per Feb 11. Wonder if they really shipped my item on Dec 11...They could've just said so, I don't have any means to verify. Update#7 Today is March 11, order is still not here. Seriously, never ever ever ever do business with this stupid company!!!

Bought "Breaking Bad" gift for my husband. Ordered on 22nd August, birthday - 25th September, estimated shipping date - October 7th. Right... Of course it wasn't shipped, wrote letter, got response that apparently it was out of stock (it was in stock when I ordered), shipping date postponed to 17th. On 17th wasn't shipped, wrote another letter on 24th, October 26th - shipped, estimated delivery - November 6th. Guess what? I still don't have it!

I pre-ordered a Springsteen & I DVD bundle. My card was charged (of course), I recevied a notice that the item was shipped and now - a week and a half after the latest possible ship date, I still have not received anything. I've also contacted cusomter service twice, but all I get is an auto-response email stating they will get back to me within 24 hours. Surprise! They haven't. I've put in a claim with my credit card company hoping to get a refund. NEVER buy anything from this company, no matter how great the item is. They are a huge cluster.

Okay so I bought a shirt and beanie from the neighbourhood website in mid-August and still haven't got it! I emailed them to send the shirt so they did. BUT the beanie is still not here(it is November 5th now). This was supposed to be for a friend as she was going to their concert on the 1st of November. I was really bummed out that the beanie was not here so that she can wear it to the concert. I also sent many emails regarding the beanie but every single time they say that it is STILL back ordered.