MyplaydirectReviews of myplaydirect.com

Shocking. I am appalled at such low level customer service from a business, I really am. Let me give you the situation. I placed an order wayyy more than a month ago now and we have now also surpassed the date for which it should have been delivered. I have written to them multiple times and still get the same generic response detailing an error with shipping department and a promised update status link. The link shows me 3 things; 1) the item is now sold out, 2) the item is in stock and 3) the delivery date is getting further and further in the past. This has happened 4 times now. The 5th time I was promised a further email after investigation. That was a week and a half ago. If the investigation was ongoing I would have appreciated an email to tell me that I haven't been forgotten. Alas, that's exactly what I have been/or being ignored. I sent a further email pretty much detailing what I am writing here. Nothing. No apology or anything. Further, if I was to hazard a guess now, it is that the item has sold out, there is no further copies to send out and that's why I am yet to receive both my item and an explanation/status update. I feel completely in the dark, without even a full apology for my wait. The album was for my sister a month ago.

After seeing many negative reviews on here I wanted to take time to post about my great experience with myplaydirect.com. I found the box set vinyl for Motion City Soundtrack's My Dinosaur Life which has been sold out on their website for around a year. I have been looking for this product everywhere and have been unable to find it for less than a hundred bucks. Myplaydirect not only had it but had it at cost ($60). After emailing to make sure it was in stock I ordered the item on a Sunday and it arrive, still in its original packaging, at my home within 4 business days. Great experience and I will think of this site again when looking for hard to find stuff online.

I'm just trying to cancel a order and I can't

Back in February I ordered the Frozen 3 lp set with a poster signed by John Lassiter. It was supposed to ship late April/ early May. I received no further communication from myplay and reached out last week to inquire about the purchase. I got an initial email indicating that they probably hadn't received the inventory and my order status would be updated in a few days. Today, I get a vague email simply informing me that the item is no longer available. Myplay's email only customer service system is simply unacceptable in these circumstances. This purchase was paid in full through paypal and I am not trying to place a new order. I jumped through all the proper hoops and ordered this item exactly when it went on sale. Someone was able to get ahold of this item - because all the flippers have it all over eBay. The last email I received offers no explanation as to how I should proceed, makes no reference to a refund or alternate options. Extremely disappointed that I am forced to jump through such hoops for an order that I paid in full for over 3 months ago. Edit to add - Myplaydirect certainly. responded appropriately after posting on here. Still didn't get what I actually ordered but go a refund a complimentary copy of the standard edition of the album in question. So I have updated my stars accordingly - mistakes happen and that's understandable. The lack of a proper customer service department makes it a real hassle when those mistakes do happen. Thanks for making things as good as possible in the end.

I just recently pre-ordered Jennifer Lopez's upcoming album "AKA" through her official website, which somehow is works with this horrible ass website MyPlay Direct. I pre ordered the A.K.A. Deluxe Fan Bundle and the total came out to 24.98 and with taxes and shipping fees: 32.62. Not even about 15-20 mins, I see a pending transaction of 100 on my account under the description of "SQ Music Tech Studios Brooklyn NY" I call my bank and they said the info under that description was "MyPlay Direct" I canceled my order and emailed them, they were very responsive to their emails but suggest they don't communicate through telephone nor provide an address! I know they charged me 100 dollars on my debit card those bastards. I search the internet High and low on this company and it's not even legit. IT'S FAKE! Probably some fat, never gotten laid nerd locked up in his parents basement with no life! NEVER EVER ORDER ANY THING FROM THIS COMPANY! Stick with trusted places like AMAZON & iTUNES!!!

I paid for a VIP Steel Panther bundle of the CD and VIP laminate with a personal code to be apart of the new Fanthers fan club. After waiting 10 days for my payment to be processed I received the CD without the vip laminate that I paid extra for. Otherwise I would have just bought the CD elsewhere. Very disappointed and the customer service on the website seems very long winded and irrelevant to my problem. Also. ..wondering if I'm actually going to get my laminate and if so then when.

I pre-ordered the LE Frozen Vinyl collection, and paid extra to get the signed John Lasseter poster. I paid via PayPal, so MyPlay Direct got my money instantly. I knew that the order wouldn't ship until late April, but once Late April came and went, I started to get antsy about my order. I contacted their "customer service" team via e-mail (since their phone number is suspiciously missing from their website), and eventually heard from someone who encouraged me to just keep tracking the order. I replied again, asking for a phone number. They replied with a generic comment about how sorry they were that my order hadn't shipped. Eventually I got word from them that the item was backordered, but that I shouldn't worry, my item was confirmed and both record and signed poster would arrive in no time. I asked again for a phone number. I got no response. Until tonight, a week after I asked last for the phone number, I get another e-mail from their "customer service" team informing me how sorry they were, but they weren't expecting any more of the item and they wanted my permission to refund my card. Their customer service is useless. They move at a snail's pace, and honestly, why should they hurry? They have your money. I'm hoping for speedy refund, because at this point, the order is outside the PayPal protection period, and I'll have to get my credit card involved to get my near-$100 back. Don't give these clowns your money or time.

I will probably never order from this company again, to be honest. Back in March I had ordered a Divergent fan bundle with posters, a divergent soundtrac vinyl, a CD of the soundtrack, and more. The CD arrived at my house on time and I then received an email that I would have the rest of my order shipped on or around April 18. It is now WELL past April 18. In fact it's MAY 4 now. I have received no word about my order. Nothing saying it's been delayed or if its been shipped. I have emailed them a few times and still have heard nothing. I definitely do NOT recommend purchasing anything from My Play ever. Their customer service is terrible.