MyplaydirectReviews of myplaydirect.com

I ordered the Steel Panther CD and T-Shirt combo in January for expected delivery in early April. I was then told of a delay. On 21st April I was told the order was shipped. Didn't receive after a few days so I emailed and was told that it can take 5-7 working days. It's not over 7 working days and I've still not received anything or been told of any further delay. The money has been taken from my account, but so far I'm without my order. Feeling very annoyed at the moment as just want the delivery. If there is a further delay, surely we should have been told.

I ordered the frozen vinyl and instead of ci ntacting ne about an issue with the payment they just cancelled the order. They send an email saying that they can't do anything and to reorder the item but ut us nit available anymore. They have the item in there wherehouse and is very frustrating. You can't even call them it ia all by email. Disney has been disappointing me a lot lately.

Wrote a review that had one star, was having issues with my Frozen vinyl I ordered, they said they were going to resolve it. Sent me a "special link" that was supposed to allow me to re-order the order that had been canceled that contained the limited poster. They did send me the link, but then it didn't have the option to purchase what I had initially ordered. 'NO Worries" they said they had the functionality to "adjust the settings" and would send a new link "shortly" NOPE! I am changing my review from 5 stars back to one star until I get some answers. I was so close. To all those other people who are facing the same issue, I feel bad for you. I have spent literally hours today sending emails, tweets, and updating and commenting on trust pilot and I still have nothing resolved. My Play I feel like you have good intentions here I just need you guys to follow through, I will put my review back to five stars if you guys can actually get this done. Here are some of the interactions: Request Update Hello Christopher, No worries, this is a setting we can adjust today. We'll email shortly. Sincerely, MyPlay Direct How is our Customer Service? Hello, Below is my original order with the signed Bobby and Kristen lopez poster however the link you just sent me does not show those as available. Can you please send me a revised link. So I can order what I initially requested. Regards, Chris. M Hello Christopher, My apologies. The agent should have sent you the following link to place a new order. Once you're done so, please let us know so that we can cancel the old order - that's an important because we need to "free up" the inventory. Please do not share the link and please don't order more than one unit - we can only fulfill what you've initially ordered. Sorry for the confusion and thanks for your order! Sincerely, MyPlay Direct How is our Customer Service?

I ordered my Steel Panther Pre order lanyard and CD and ive contacted the customer services many times. Ive had the same responses that the stock is not in and that they would have it out to me by a certain date. the last date was the 21st april 14. Its now the 22nd and nothing has changed. All i wanted was my product to enjoy it. Now ive had such an annoyance dealing with this! Yet nothing solved.

I order the steel panther album t shirt and lanyard in January 14. You took the Money via PayPal on the 27th Jan 14. 1st April was the release date and now on the 20th April 14, still no items! Customer service keep telling me my credit card will not be charged till it is sent. I paid by PayPal and you have had the money since January! Emails telling to check my order number always give the same response, processing. Honestly for a pre-order this is a joke! Quick response to emails but no new information, same cut and paste responses. It is now the 2nd May and still no pre-order! Cut and paste answers from customer service that never actually suggest anything other than for me to wait. I think a month is a long enough wait! Once this is resolved I will never order from here again!

I pre-ordered Steel panthers new CD with t-shirt and lanyard so that i would receive it when it came out without having to go to the shop to get it. After not receiving my item days after it was meant to arrive i emailed and got a reply saying that it had been delayed. A few days later got a email saying they were receiving the product much later than expected and that the lanyard would be posted by the 7th and the rest by the 16th. my order is still saying processing and i have not received any of my items yet.

Still waiting for my pre order to arrive.

I have never been so frustrated with a company in all my life. I pre-ordered the autographed Lea Michelle CD back at the end of last year. When it got close to time to ship it, I received an email stating that it would be shipped UPS and since I listed my PO Box they could not ship it and did I have another address. No problem, I sent my physical address, where I receive UPS shipments frequently, and thought that would be the end of my problems. Well, it is now mid-April and I am still waiting for my order to ship due to a "Technical Issue". So I have emailed customer service several times (I think about 5 now). Each time I email them, the same pattern occurs. At first, I am told that there is this technical problem on there end but that it should be resolved and I will be getting an updated shipping date soon. Then, nothing happens and I contact them again. This is followed by a couple of emails declaring that they are trying to get the problem settled and that I will be hearing back from them within 1 business day. Then, nothing. I email them and email them and get no response, so I go back to the order page and send another email, starting the whole process over again. I have never been told what the technical problem is or been given a straight answer about whether I will receive my order. I am given the run around then ignored. I really am very upset by this and I will be telling everyone I know not to deal with this company. Update-after submitting this review, I was contacted by customer service and given a refund. That is much appreciated but it shouldn’t have taken me leaving this review to get it done since I sent all the information needed to resolve the issue not once, but twice. Still, it certainly does count that someone from the company immediately fixed the issue so I am upgrading my rating as a reflection of that.