MyplaydirectReviews of myplaydirect.com

I ordered a signed poster as a surprise for my husband and they didn't put his name on the poster. Offered me a partial refund. Well the whole reason I bought the package was for the poster. I wrote to tell them I wasn't satisfied with their response and they never responded again. Horrible customer service. Also I had to send a picture of their product to prove his name wasn't on there. If it was on there why would I be complaining??

(please see original issue below) EDIT 3/27/2014 UPDATE: After I posted this, I received a phone call from someone from MyPlayDirect! There were many heartfelt apologies made for my ordeal. The gentleman on the phone was very courteous and wanted to do anything they could to assist me. My original order was cancelled, and the man on the phone placed a special service order for me. It seems I will be getting the signed poster I long for, with my deluxe vinyl set! I am beyond ecstatic! I nearly cried when I got off of the phone because I was so happy. Thank you MyPlayDirect for making my dream come true! I will update this post once again once I have received the product in question. This is what Customer Service is. To see a problem, address it, and find a solution (and this solution was more than I could have hoped for!). I am very pleased by this, and will now be recommending the store to others. Thank you so much! (Original post below) I placed an order for a Frozen deluxe vinyl set with a signed poster by Kristen Anderson Lopez and Bobby Lopez. This set with the signed posters sold out daily and was extremely limited. It took a lot of effort and time to ensure I was able to order in a timely fashion. I placed the order with my credit card. It is a pre-order, so the card was not to be charged until April (a month from now), when the item shipped. Yesterday I received a letter from my bank, stating that my credit card was being cancelled because a merchant I shopped at experienced a security scare. They sent me a new card and just cancelled the old one with no warning. Great. No problem. I quickly e-mailed MyPlayDirect to request that the payment information on file be changed. For some reason, the website doesn't have a log in for its customers (which I truly don't understand). This prevents customers from altering any information by themselves (address, payment info, billing info, etc.). I have never, in all of my years of online shopping, EVER had a company not let its customers have access to their own information. All I have to prove that I even ordered this item is a screen cap of my order number. Isn't that just absurd? Anyways. MyPlayDirect e-mailed be back stating that the payment information could not be changed. Excuse me? But that is just ridiculous! Credit Cards get intercepted often. I would have never used it as a payment method if I would have known I couldn't edit it under any circumstance! We have exchanged six e-mails now, and the response is always the same. "We're sorry, but we cannot change the order". I was told I could cancel the order and then re-order it. Re-order a limited edition item that has been sold out for almost a month? Yes, thank you so much for your extremely useful resolution. I then asked for a phone number to call. I was given only a reply that they "do not accept orders over the phone". I wasn't asking to order over the phone, I was asking to speak with someone because e-mails were getting us no where. The utter lack of caring for my satisfaction disgusts me. What kind of company can even call that "customer service"? So, I will apparently not be receiving the item I tried so hard to get, because they are too lazy to change my payment information for me. I would do it myself, but there is no way for me to do so. Guess they won't be getting my $75! I will be spreading this bit of bad business everywhere I can.

First time when I ordered something from this company was a t-shirt from ASAP store. It was like one year ago I don't remember exactly what time I received my order but I know I was waiting longer than estimate date. Maybe it was something about month. I ordered another t-shirt form ASAP SHOP . I received e mail : my order was shipped in 12 DECEMBER it was my Christmas gift. I should expected my parcel 24 december - 7 january 2014. I sent about 5 e mails and of course they still don't response from any of my e mails. I'm from Poland so I was afraid maybe it's problem with taxes but last time everything was fine. I didn't pay extra money for taxes they just charged my credit card and taxes was included with my price. Anyway I am so frustrated! Now it's 4 January 2014 and I' m still waiting for my delivery!!! It's ridiculous how they ignore customers e mails and problems. I don't know what is my parcel UPS NUMBER so I couldn't check where is my parcel. I called to UPS and of course they told me I need to have my TRACKING NUMBER. What now? What I should do if they don't replay for my e mails and I can't find any telephone number! I visited all MYPLAYDIRECT pages and the look like good company and especially I didn't have any troubles with them in the first time when I use the myplaydirect. WHAT I SHOULD DO NOW?! I JUST WANT TO HAVE THIS DOPE T-SHIRT or money :(

I never received my item, they are very slow (and ignorant/rude) with answering e-mails, and won't refund my money even if i have PROOF that they have written of my money from my bank account. I ordered my item on 12-06-2013, and now, 7 months later, I am still trying to get my money back!!! Never buying from this company EVER again and I would advise you NOT to buy from this company. Look at all the other bad reviews.

Ordered One Direction's new CD a few days after the pre-order was put onlne so sometime in August/September, and the day after my friend. My friend received her copy (3 days late). I didn't. Got an email a week later explaining that they didn't have enough stock of the CD so I would have to wait nearly a month for the stock to arrive at the warehouse before it's even delivered to me. For one, they should know how much stock to order of preorders and should make sure they're all there. I did not preorder my CD for it to arrive a month after it came out. It took them about 3 days to reply to me. They did refund my delivery charge but I still wasn't happy at all. What was even the point in pre-ordering. It's not like I ordered it a couple days before it came out. They had months to prepare.

I ordered a Breaking Bad tshirt right after the series finale. I waited 5 weeks and no shirt. I figured I must not have completed the transaction online. I sent an email to myplaydirect.com and got no response. After another 2 weeks I assumed it was an error on my part, I went to the site and re-ordered. I waited another 4 or 5 weeks and finally got a box in the mail from them. My XXL shirt was about the size of a regular medium t shirt. The next day I get another package from them. Another shirt. I contacted them by email and they told me to contact them by phone with the number on the web site to get an RMA number. AS far as I can tell, there is no phone number on their website. I am going to let everyone I know, everywhere to not order anything from these people. I can't believe the show has anything to do with this. I'm sure this is being handled by a group that really does not care anything about pleasing customers for return business. Apparently, get a customer once, take their money, burn them, then move on to someone else.

MyPlay Direct is terrible. I pre-ordered the Breaking Bad full series on October 1st, 2013 basically the first day it went on sale. I prepaid $230.78. This was also the only Christmas Gift I could afford for my husband. It did not arrive and at no time did I receive any sort of noitification. As the Christms holiday came closer, late November, I tried on several occasions to contact them via an online form. It took almost a week to get back to me after my first inquiry and the first response took me emailing on three occasions. Once someone finally got back to me I was then told on three occasions that there had been an issue with the order and thatit had shipped but was then sent back to them for some unknown reason and they would go ahead and ship me the Breaking Bad series. I was sent faulty tracking information and on every occasion that I tried to get back in touch they would take several days to respond and continued to tell me they would help to get me the product. I told them I would pay extra and do anything to get this product in time for Christmas so my husband would have a present. They told me that expedited shipping was not possible but it would be coming in the mail. I could never get an actual person to help me. I asked on six occasions to have somebody call me or for someone to provide a customer service phone number that I could then call. On no occasion would they acknowledge that I asked the question, call me or provide me with a customer service phone number. Now, if you can believe it, today on January 2nd, 2014 I received an email that unfortunately they have no stock left and the product cannot be shipped?! I have never heard anything so ridiculous. I will send several negative reviews about this because I have never in my life experienced such terrible customer service. They did nothing to help resolve the issue, no apology and they were negligent on their end. Their lack of professional, helpful service is greatly lacking and I hope that others that have had similar experiences share them so that justice can be served.

I am in the USA and I had ordered my James Arthur Signed Deluxe CD on December 5th 2013. My expected delivery date was going to be Dec 13-17th and I was very anxious to get my CD. I knew it would take time because it was coming from the UK and we also had a winter storm in Dallas, Texas. I had started to email early on and throughout last week because I began to panic that my CD was not going to be here. The service help is ridiculous. NO story was the same on where my shipment was. At one time, it never shipped and another representative indicated that it had. Again, the story had changed and they said they would issue me a full refund. I really JUST WANTED MY CD. There is no number to call. It seems as if they aren't very professional or uneducated on how to "track" down a shipment? Maybe they are lazy? They did respond to my emails-- days later-- but they didn't know what they were talking about and gave me mixed information. AT ANY RATE- I came home from Christmas and checked my mail on December 26, and my CD HAD ARRIVED!!! I am so happy! I have emailed them and told them to not issue my refund and if they had, I'd pay for the CD. I love my CD! James Arthur is the best! I thought they were bogus company, but I did get my CD. I won't order from them again though.