MyplaydirectReviews of myplaydirect.com

I ordered a signed Banks CD and received the wrong item 3 times! Very disappointed. Huge fan of hers and was really looking forward to receiving the item. Thought I'd try my luck by ordering what I originally wanted, which was a signed Banks vinyl, but I don't want to go through this again. I've received wrong items from myplaydirect several times before too. The only reason I continue to buy from this company is because only they have what I want (limited edition stuff) and the prices are better.

I've ordered the Disney Legacy Collection Set from MyPlay Direct. Short information about this special product: This Set consists of 12 individual CDs that are to be sent out by MyPlay Direct over the course of about a year. As I paid the whole set in advance, I "only" had to pay 270 USD for all the CDs, as I was granted a 10% price reuction. Here are my noteworthy experiences with MyPlay Direct 1) So far 2 CDs have been officially released and all of them were sent out with quite a delay: 22(!) & 17(!) days. Please note that these CDs has been readily available (e.g. on amazon.com) on their respective release days. Having preordered them well in advance, these strange delays have been a great bummer to me. 2) Prices for the first three releases have been made available by now and simple maths show that the Set in total will most likely cost about 260 USD. That's 40 USD(!) less than I was made believe reading their original advertisement. So everybody who did not preorder seems to get the set 10 USD cheaper than all those who preorderd, paid in advance and were promised a 10% price reduction ... strange! I tried contacting MyPlay Direct about this issue, but three weeks later I've neither received an explanation nor a price list for all the individual CDs in this set! If nothing else that's customer service at it's worst but IMO it seems to be a price calculation error on their part that they just fail to admit ... 3) Luckily Customer Service does react within 24 hours and does indeed give kind and sympathetic replies but in general all their answers are next to useless and usually do not solve any problem at all. Among their more funny replies they told me in earnest hat I would need to wait for the first CD for 90(!) days and that I'd receive the whole(!) set on my fist shipment ... (The final CDs of this set have a "real" release date of August 14th, 2015(!) - so no way that could ever happen!) So all in all I can hardly recommend this company. My advice is: Stay away from them! Do not buy anything of great value using their store! And most importantly: do not pay them in advance! -------------------------------------------------- Update [12.10.2014] -------------------------------------------------- Though once more quite some time has passed I've still not received a price list from the "management". However there have been two very pleasant surprises: 1) The latest CD has indeed shipped in time. 2) I was granted a 50% (= 135 USD)! refund for all my troubles! The money has already arrived and I've got to say that I'm now rather content with this purchase Still considering that I had to write no less than 17 mails to reach that happy ending, I'll probably won't buy from them again. But my new advice to everybody else now is: Be cautious when ordering from this company. If anything unexpected should happen, do not give up sending them mails trying to point out your problem. Unexpected goodness my come from it ... -------------------------------------------------- Update [29.10.2014] -------------------------------------------------- And again I need to update my review. I've now finally received the third CD of this set, which is all gret but ... This time I had to pay more than 5 EUR of unnecessary customs charges because the company made wrong price declarations. According to them I had to pay 15 USD for a free(!) Lithograph, that is just an extra to the CDs and so I ended up with a 35 USD fictional bill, when in fact I had paid less than 15 USD (which in my country is free of customs charges) -------------------------------------------------- Update [01.11.2014] -------------------------------------------------- Luckily they responded very quickly to this further issue and have since refunded my customs charges.

I ordered a limited edition signed copy of a vinyl record which was had an expected delivery date of 9-11. I received confirmation the order was shipped on the tenth. Upon clicking tracking info, ups informed me that myplaydirect voided the shipping info and my package hasn't shipped. I've tried numerous times to contact myplaydirect through their antiquated online inquiry/help desk with no result. First, there is no phone number customers can call. Second, a response can take 24-48 hours, very unsettling. Third, customer service responses are ineffective and do not answer the questions asked in the original inquiries. Fourth, one and done, after 48 hours I finally received a response and that I should confirm some info. I confirmed the order and shipping info and asked for a response to confirm when the order ships and what the valid tracking info is. I have yet to hear back from them and another 48 hours have passed and I still don't know if my order has shipped.

I pre ordered the Ariana Grande My Everything Bundle and I thought it would be a simple I pay them and they deliver my item simple transaction....it wasn't. A week or so after ordering my bundle I was emailed that my bracelet was late and would be shipped within the next week. A week later it was still processing and a little while later I checked my order and it said my address was wrong. I emailed them and they said they would fix it. Also the concert stream code I got didnt work and when I emailed them It was implied that I was wrong and that really didnt feel nice. Anyway a week after that I got another email from the only nice person I've spoken to on customer services named Gabriel. Gabriel apologised for everything that happened and said that he was sending a second bundle to me as an apology to me for all of the inconveniences. I guess it was worth all of the stressing if I got a second one for free but I'm still confused because now my first bracelet has been cancelled. So I have 1 and 3/4 of a bundle. Are they gonna send me another bracelet or will I have a complete and incomplete bundle? I'm really confused to be honest :P

So far 4 days to verify as to why the warehouse has not sent my item!! C/S seem to be oblivious to what good customer service is, and worse still there is no phone number to blast them! They hide behind worthless useless emails yet are quick to take your money! Hopeless company to deal with, avoid at all circumstances and will be telling all my friends the same! I hope that anyone hoping to use this company for their own C/S will take note of the negative reviews here, as they tell it how it is!

No one order from this company!! I ordered Walking Dead merchandise and when I asked for sizing information before submitting my order, I was told they don't have a sizing chart, but all their products are "American Sizes"....I received my product and the XL t-shirt was measured and came up as a medium in "American sizes"...I returned the merch. and it took MONTHS to receive the refund, PLUS, they only refunded a portion of the amount I paid, then had to fight to get the rest of my money back. They provide no contact number but I contacted Sony (their head office) and got a number, it is [private data], they will answer "hello" but just ask for MyPlay Direct and they will help you....they just don't want people to know their direct number. It is WORTH the long distance charge!!!

I preordered an album on July 2nd. A week after the album was released I still hadn't received it. I came to find out they just cancelled or just never processed my order. Thanks for the horrid service. I'll never buy anything from here again. A joke of a company

I ordered, and paid for, three vinyl records around four months ago from MyPlay Direct. Although I got a confirmation of payment message from PayPal, I never got the confirmation email from MyPlay Direct. I emailed them at least four times, always getting an automated response promising an answer "usually within 24 hours", but not once did I get a real response. There seems to be no other way to contact them, and I cannot get my money back from PayPal because too much time has passed. It seems from the other ratings on this site that I'm not the only one who has been scammed out of money by this company. Do not throw away your money, do not give it to this unethical faceless company that is not aware of the idea of "customer service". **UPDATE (August 28, 2014): Finally, after months of trying to contact them, I managed to talk to someone (an actual person!) through their Facebook page. In the end, they did get back to me and fixed the problem and sent me my records. So no, I was not scammed, my mistake. But still, I found the customer service unsatisfactory and irrationally slow. Be warned.