MyplaydirectReviews of myplaydirect.com

I was very concerned about my preorder of a Bastille tour book that I wanted to give my daughter for Christmas. I ordered the book in September and still have not received it. I no longer have my confirmation e-mail on my computer, so I couldn't click on my order number to check the status of my order. I contacted Customer Service, and within a day, I received a response assuring me that the company is aware of the issue and that inventory probably did not arrive at their warehouse as expected. I was happy to hear that my order was still being processed, and I am confident that they will resolve the issue. Thank you, Customer Service, for putting my mind at ease!

These guys responded like lightening to a concern of mine about receiving a damaged product. Soon after a new one is on the way! Thank you guys so much!

I'm not the kind of person to overreact when things go wrong, but my experience with this company has been a disaster from step one. I pre-ordered a cd from them, so I expected to receive it before or within a reasonable amount of time after the release date. However, the expected shipping time was up to two weeks after the release date. (Mind you, I ordered three months in advance) Not only did they wait until the last possible day to ship it, they shipped it a day late! They made a point of saying that they'd refund the shipping and handling charge. The very next day a charge shows up on my account, not a refund. Turns out the receipt I recieved when I placed the order (the email literally said receipt) wasn't a receipt at all, and they just charged me for my order a day after shipping it. At this point I was fed up, so after increasingly heated complaints I accepted that the experience was almost over and at least I'd get the $9 refund. Except that it's been three weeks and I still haven't received the refund or been contacted about it. I've complained multiple times and every time they're "checking into it." This company is awful and they take advantage of the fans' commitment to artists to make money and treat their customers terribly. If I could give them 0 stars, I would.

I bought three items from The 1975 store almost two weeks ago. I paid using the Amazon Payment option. As soon as I placed the order, I checked the status and it said there was an error with my order. I tried emailing them, and they said that it was because the new items I ordered didn't have a UPC code yet. A few of the items listed on the site stated that they were not yet in stock, but I triple-checked all the items I purchased, and they all say that they are in stock. I emailed them a second time a few days later, and yet I still got the same answer. The faq says that items will ship within a week in domestic US. Yet here I am, almost two weeks later and I am still getting the same error message. I purchased my items in plenty of time for them to arrive before their concert I'm going to on Wednesday. Now, I won't have them in time. I'm very frustrated with the lack of customer service I have received. They don't even have a phone number listed on their website. Email is the only way to reach them. Very ineffective and inconvenient. After I receive this order, I will never do business with myplaydirect ever again and I will discourage anyone else to use the site as well. I am very disappointed.

After placing an order through Amazon payments for an order with myplay direct, I recieved an email that my payment did not go though, however I had a confirmation email from Amazon and the charge appeared on my credit card statement. I tried to resolve this issue with myplay direct customer service and kept getting the same response that they "couldn't renew my order and to place it again". After multiple emails that did not answer my questions or resolve the fact that I was charged for something that I did not recieve I finally had to file a complaint with Amazon payments, which finally gave me a refund. I will not be doing business with myplay direct ever again in the future. I am very unhappy with how I was treated and how my issue was handled.

I preordered One Direction's FOUR, and when the release date passed and I still hadn't received my order, I contacted myplaydirect. Not only did they respond quickly, they also gave me a free download of the entire FOUR deluxe album by way of apology! You guys are great! A massive "Thank you!" from a grateful Directioner! xx

I placed my order for Weird Als new album on July 18th with an expected arrival date in early August. Their website showed a status of delivered come the estimated arrival time but it was not. I contacted them and let know of this. They recommended that I go to my neighbors homes to see if it had been delivered to the wrong address. I was reluctant but did so to no avail. I sent another email letting know that I was unsuccessful in teh search which had gone unanswered. I sent another email a week or so later that said they would resend and update me with a delivery date. That update never came, through many additional emails they informed me that they were currently out of stock and once more came in would expedite my order. As of two weeks ago I have still not received an order and requested a refund. They have agreed to do so and again have promised to inform me once the refund is processed, that was over two weeks ago. I am furious at this process as I have had to waste my time for over 4 months due to incompetence and lack of business ethic.

I placed an order a week ago for two shirts from The 1975 store. On the website, it says these items are in stock and ship within 1-2 days. My order says there is an error and that I need to contact customer service. I do this, and receive an email back saying that the items are not in stock...what??? I just want to receive my shirts please. I do not understand why you sell items that aren't in stock? I need these for a present and will be very disappointed in they don't arrive in time.