MyplaydirectReviews of myplaydirect.com

I faced a situation with my order. One of the items was defective. The customer service noticed it from the photos I sent and simply decided to send a new item with no cost at all. Amazing.

a few issues with an order, but in the end all worked out fine, the help i received was top notch, i am totally satisfied. Thank You, Very Happy Customer, Donald Roberts

Issue resolved promptly.

I ordered a shirt from them on 12/10/2014, to date I have received nothing. The shipment dates stated it would ship from 1/12/2015-1/21/2015. I sent them an e-mail on 1/28/2015 asking when my package would be shipped, the response said it would be updated soon. To date it still states the same dates from January. I can not find a phone number to contact anyone, terrible company. I am annoyed to say the least, I will never order from them again

I first order this bundle, then received a notice that the payment had been refused. Thanks to the help of customer service I was able to still purchase it with a different payment. Thanks keep the great products and service coming!!!!!!

Great service, highly recommended -thank you !

TL;DR Don't order anything from this company. First off, I am concerned about the authenticity and respectability of this company. It is suspicious and unnerving that the only method of contact is through email, no phone numbers and no mailing address. Second of all, I have sent multiple emails to customer service, and while they have mostly been replied to in a timely manner, I have found that they hold few real answers for my questions. They constantly mention that they don't have inventory for the certain product yet at their warehouse even though their website says that it is in stock (this has since been changed thank goodness) but the company has done nothing to let their customers know of any inventory changes/shipping date changes/etc. Nothing they have is worth the trouble that you have to go through to order from them, and the ensuing emails that you have to send to customer service to check on your order.

I ordered a record almost 2 months ago. It said it was in stock, but then said it's back ordered, and they're waiting on shipment and have been for two months! I've requested a refund TWICE, and have not received an answer! I'm more frustrated with the fact that under the contact us link, it has no number or email. It gives you questions that you answer, and then another, and then another, and then another, until it comes to some solution that gives you no explanation whatsoever. I am HIGHLY disappointed, and I want my money back. I am tired of waiting, and these are hard times. I feel like I've been scammed, because there is no number, no form of contact at all, and they have your money in their hands! I will not buy from this site ever again! "Hi - we're so sorry for he wait. Please note that we did not charge you, and that we won't charge you until we ship. Vinyl is in high demand these days and it's often hard to predict when we will receive additional stock. If you prefer not to wait, just let us know, and we'll cancel your order. Again, our apologies." UPDATE: I have received this along with numerous emails now claiming I was never charged, BUT I only have a little over 20 dollars left in my account, which I used for the record. I had not used my card anymore after that, because I thought my money was gone. When I went and checked if my refund had come in, I still had nothing in my account but 11 cents. If you truly haven't charged me, then show me proof, because I had no money in my account after I made the purchase around 8-10 pm that night.