MyplaydirectReviews of myplaydirect.com

MyPlayDirect provided exceptional customer service on my recent preorder of the new Zac Brown Band album. Their thoughtfulness and ability to handle my customer service request was incredible and I would be delighted to deal with them again. In particular Chris and Kevin were great to work with. Thank you to MyPlayDirect for your understanding during my issue and for resolving it in a timely and efficient manner.

I received an LP bundle that did not meet my expectations. I sent an e-mail to the customer service department , who within two hours, proceeded to blow my mind. I have seldom had such an excellent online buying experience. I will continue to shop here and recommend them to all my friends.

I emailed customer service and within 90 Minutes Dianne had confirmed the broken download and has engineering working on it. Dianne will notify me when the link is fixed for my order to be downloaded. Thanks Dee

The mp3 download code that was included in the Paul Simon vinyl album did not work. A couple of hours after my message to your customer service I received a link that solved the problem. So everything went perfect and I would like to thank everyone (especially Kevin!) for helping me out so fast. Thanks a lot!!!!!

I bought a few items in the asap mob store and everything was perfect except for one thing. A shirt was damaged, so they sent me a new one, for FREE. Since the replacement was damaged to (I am not mad about, it mistakes happen sometimes), I got a refund of my whole money immediately! The customer service is the nicest and kindest I've ever seen in my life. I had lots of questions and became a detailed answer to every single question, and that within just a few hours! I am very very satisfied with the service and the items too. I am a big fan of Asap Rocky and now of the shop which sells his merch! I will visit your store with pleasure again! Thank you! -Toni

Using my iPhone. Survey options viewed in landscape mode best; portrait view cuts off half of buttons. At first I thought it odd top option was "Neutral" button only. Next question: 3 stars only viewable. Landscape mode showed 5 star option so I went back and corrected view on satisfaction question and finished survey in landscape view. (Also the screen didn't float to show 5 stars when in portrait view.) Thanks

PLEASE NOTE - Apparently MyPlayDirect is reporting negative reviews and asking TrustPilot to flag them for removal. THE FOLLOWING IS A REAL AND ACCURATE AND DETAILED description of what I ACTUALLY EXPERIENCED with MyPlayDirect and if TrustPilot archives it then they are DELIBERATELY aiding and abetting a company in swindling their customers. TrustPilot removed this review because they alleged that I did not provide my proof of purchase viz->Order Number. When I attempted to update the order number on the review I WAS NOT ALLOWED THE OPTION TO DO SO and then they pulled the review claiming that it was defamatory and without saying WHAT is defamatory. I DEFY TRUSTPILOT TO TELL ME **EXACTLY** WHAT THEY OBJECT TO IN THIS COMPLETELY ACCURATE AND DETAILED DESCRIPTION OF WHAT I EXPERIENCED WITH THIS COMPANY. If they are unable to do so, then this review SHOULD REMAIN IN PLACE. (update 4/17/15) --- TL;DR - When MyPlayDirect sells merchandise, officially licensed, for a band or a movie or a TV show, for any entertainment entity, they become the ambassador for that brand to the customer, to the fans. This is the worst possible choice any brand can make - associating themselves with a company that doesn't care about the fans to the point that they actively work to destroy the relationship between the fan and the brand they are trying to support. ---- On July 29, 2014 I placed my order with MyPlayDirect. In that time my order has been delayed again and again, I have been lied to repeatedly - to the point that it is routine and expected, and I have been robbed of over six months of my life all so that this company can keep paying teenagers in Indonesia to field angry tweets. Seriously. Teenagers in Indonesia - that is who is answering your tweets and emails. They have a phone number but they won't give it to you. They will lie to you and claim to have no incoming or outgoing phone capabilities. And maybe the basement troll teens in Indonesia don't have a phone number, but someone does and they will admit it if you call them out on it. But they won't give you the number. I ordered two t-shirts. Shirts. The kind that, if they would send me the design, I could have custom printed and in my possession in a matter of days. Possibly hours. But for them, they are getting off well and good on NOT shipping them for the better part of a YEAR. They not ONCE proactively communicated with me about the delays and the status of my order. Not. Once. When I noticed that the order status had changed and called attention to this, they seemed surprised that I expected them to actually COMMUNICATE to me about the status of my order. It does not seem unreasonable to me to expect an email notifying me of an update in my order status. You know, after SIX MONTHS of trying fruitlessly to get these people to communicate with me outside of copied and pasted form letters. They won't do it. They have no managers, they have no supervisors. Nevermind that Sony Corp made over $7 trillion last year, they can't possibly afford to pay people to address the concerns of their customers and the fans of the brands that they represent. And they don't just represent their brands poorly. They are actively working to DESTROY fan relationships with the brands that they represent. Look at the Trust Pilot website, for instance. As of this writing, of the 17 companies in the 'Entertainment' category which average 2 stars out of 5, MyPlayDirect has 137 reviews - the overwhelming majority of which were EXTREMELY negative. The next closest 2 star average company listed has only 56 reviews. It is also painfully obvious from the positive reviews for MyPlay Direct on TrustPilot that the overwhelming majority of those 5 star reviews are fabricated and were created by persons in the employ of MyPlay Direct or Sony Corp. If the numbers don't speak for themselves and my experience does not deter or at least worry you, consider this - when something goes wrong with your order, you will have NO RECOURSE to escalate the situation. The best you'll be able to do is email them, maybe get a form letter response from an Indonesian teenager, and that's it. You won't be able to get the product you ordered, you won't be able to speak to a manager. There is no one at this company who cares about you as the customer or as the fan of the brand that they are representing. I highly encourage any and all brands of quality who value their fanbase to immediately disassociate themselves from this travesty of a company. It is entirely peopled with thieves and liars and cheats. Worse yet, they are STILL fraudulently selling the products that they do not ship for over 6 months. --- Update - They have now pushed back the estimated shipping and delivery date again, but without notifying me and without providing any kind of explanation. Up until today, they were fraudulently claiming that the products I have been waiting to receive for over half a year were "in stock" and would ship "in 1-2 business days". So either they HAD these items in stock and CHOSE to not ship them to me *OR* they NEVER had them in stock and were willfully committing FRAUD on their site. Either way, why would you want to have anything to do with these worthless "people"? I am STILL waiting for a response from this alleged "management". The last time they delayed the shipping and delivery window, I told them that they were lying to me, that they would not deliver the items during that window. They "assured" me that the items would ship during that window. Yet here we are - I was right and they, of course, were lying to me. Just as they will lie to YOU and just as they will lie to ALL of their customers in their unrelenting mission to DESTROY the fanbase of each brand they sell for. As of today, they are estimating the items will ship to me, on the outside, 204 days after I placed my order. We all know that there is no way they will deliver the items during that window. I would LOVE for them to prove me wrong, but they won't. They are lying now as they have been lying this ENTIRE TIME. They have never had any intention of shipping me these items and they don't care AT ALL about how bad this makes the parent company look in the meantime. ---- Update January 16 - After 70 days I was finally contacted by a manager. I spoke to Christine on the phone, manager of the email support team and received an explanation. The Pacific Rim shirts were never ordered - confirmation was never received from the vendor and up until I came in with a social media battering ram, the upper management hadn't bothered to investigate, in spite of the email support team passing along escalations. I told Christine she is not the problem and to pass word along to the upper management that this is not acceptable behavior. She at least understands the situation - and that was all I wanted. I wanted to speak to someone who could identify the issue, offer a reasonable explanation, and could CONFIRM that action was being taken to correct the situation. So if you ordered a Pacific Rim shirt sometime in the past 6 months and you were wondering what happened - that is what happened and if you ever do receive your shirt(s), you're welcome for the assist in waking up the company. I'll update here if I ever do receive my shirts. I'm not hopeful that I will, but at least now I feel a lot better about the situation. Thank you Christine, I hope you find a better job somewhere else. --- February 3, 2015 - the shirts have finally arrived and they are AWESOME. Totally worth fighting for, but not something I should have had to fight over. I hope that MyPlayDirect steps up their game. They've got the business, now they need to deserve it. Clearly for too long they have ridden on the coattails of previous business connections and it hasn't occurred to them that they actually have to have people who can and will take action when things aren't running smoothly. They have a responsibility to their customers that they have not been fulfilling and the glaring failures need to end here. So go ahead and order from them. If you get the product you ordered, it will probably be good quality. But if anything should go wrong... I recommend taking to Twitter and involving the brand that they are representing because they'll answer to that - they don't have a history of answering to their customers. In the end I received my products - and free of charge - but it took over 6 months and would never have happened if I hadn't launched a full scale attack on all fronts.

I ordered 3 Donald Fagen LP's from POPmarket. The albums arrived promptly all the way from the US. Unfortunately there were faults with 2 of the albums and POPmarket very kindly replaced these promptly, even allowing me to keep the original ( albeit damaged ) albums. Again I recieved the replacements promptly and one LP was again faulty ( the same fault as original , so most likely a manufacturing issue ). Once again my query was dealt with promptly and on this occasion I accepted a refund which was immediately paid to my credit card. On both occasions the albums were very well packaged. In summary, although I had issues with the goods ordered,the customer service was excellent from start to finish and I would certainly use POPmarket again and would have no hesitations in recommending them.