MyplaydirectReviews of myplaydirect.com

The customer service dept. took care of my problem right away, even though it was a weekend and quickly shipped a replacement product to me. They could not have been more pleasant and efficient to deal with.

I ordered 4 items from them and 2 never arrived, nor did I receive ANY notification from them that they would not arrive. When I called (4 times) the first 3 said it was back ordered. I ordered on Sept 28th to have all items by Xmas and none arrived on time. The 4rth time I called I was told that they could not fulfill the last 2 items on the order so they cancelled it. I asked why they did not notify me and they said to check my Spam folder. 1) I ALWAYS check my spam folder before I delete anything. 2) I had added them to my safe senders list to prevent just such a occurrence. I feel that this business is partly a scam. Do Not Use them!!!

I was very satiated with the service I received. My order arrived packed well and in excellent condition. The item also arrived within the time frame estimated. I was however concerned while waiting for my order to arrived, and became more concerned after accessing online help. This lead me to needing further assistance. I was provided with a tracking number on my confirmation that my order had been dispatched. That tracking link did not work. Using self help online I noticed that the international courier mentioned in the self hep was different to the actually company used. My order confirmation stated it was sent via TNT International, where has Self help indicated it would be UPS. So the information is incorrect, there was a temporary change, or I misunderstood the information i was accessing. I was concerned I was not able to track my order. Specially with the current sub standard service with my local post office. I would have much rather have paid more to ensure my order could be tracked from door to door. After having to make further enquirers I discovered that the company use meant the item could not be tracked at all. So why send me a tracking link at all. Better to leave the tacking section blank, or have a note attached, this order can not be tracked. I spent a lot of my time trying to have an item tracked that ended up to be not traceable. I would much preferred to have received that information upfront. The help team did bring me up to speed. They give me several options to follow if my item did not arrive within the expected time frame. The service team were quick. to the point, helpful and polite. So really my only issue was the order being sent with a different company that was not able to be tracked, and yet i was supplied with what I though was a tracking number. Hope this feedback helps. Note again I would have much rather have paid more to ensure my order was able to be tracked, especially as my order is not available in my country and was of great value to me, and this was my only means of getting the item. Don't use keeping the cost down as a reason, give us the choice. Thank you!

So I ordered two CD's from MyPlayDirect and I used PayPal to complete the transaction. First off, I accidently ordered two CD's and tried to cancel one. I emailed MyPlayDirect right away to cancel one and they never replied. So I was like "Whatever, I'll own two." The CD's were supposed to come with personalized Father's Day cards but they never came with my order. Days after the transaction went through with PAYPAL, I noticed that I had two more charges with my debit card that were charged with MyPlayDirect. I called the bank and they said MyPlayDirect had put re-occurring charges on my account which made sense because every other day, I would see pending charges from them in my bank statement. Notice how MyPlayDirect don't have a direct phone number you can call? And the only way they'll get back to you is through twitter but they won't always reply to their emails. So the bottom line is if you want to have your bank account sucked dry, then go ahead and order from them. But if you don't want to get scammed out of your money, then DO NOT order through them! Save yourself!

I have Itunes, Rhapsody, Pandora, Spotify, and a few others. When I have had trouble with a download with those services, getting a remedy took a few calls, and and hassle. When I had trouble with a song downloading using myplaydirect, my heart sank, it was part of an album download. I thought oh boy, am I going to have to rebuy the whole album? Who do I contact?, How do I prove it didn't work? Well, with all these worries in my mind, I clicked on the contact us link, and sent the note. I got an auto response saying someone would get back to me within 24 hours. This was supposed to make me feel comfortable, but it only increased my anxiety. Am I really going to hear from someone? Will it really not be until tomorrow? Not to fear, they got back to me within an hour, reset the download for me, I clicked download, and it worked. This was the way I've always heard it should be. myplaydirect got it right. What's more, I sent a note of thanks when I successfully downloaded the song expecting it to wander off into the ether. No, even then, I got a response later in the day to say "You're Welcome" Music to my eyes, Thanks Myplaydirect, I look forward to working with you again!

There is always a risk of error when ordering "personalized" merchandise. I chose the Ultimate Fan Bundle for Adam Lambert's release of his 3rd album, "The Original High." The key factor in my decision to make such a financial commitment was the inclusion of an autographed CD booklet. The first time I submitted my order form, I somehow lost connection and had to repeat the process. I remember distinctly including my name on the form in order to be included on the fan list because I had to decide whether to use my Twitter identity or my real name. I don't know what happened, but when the CD booklet arrived with the rest of the bundle, my name was not there. I emailed customer service, and Chris responded the next day with an offer for a partial refund. I accepted with gratitude. I'm not sure if there is a fail-safe process when ordering anything online. All I know is I appreciate a company who is willing to make a customer feel better when something goes wrong. Although, I'm still sad that my name isn't in the fan edition of the CD booklet, at least I no longer feel financially cheated. Customer satisfaction is good business, and I won't hesitate to order from MyPlay Direct again.

I ordered two vinyl boxed sets for my sons birthday which was May 8th One set was sent correctly, but the other contained an unrelated DVD instead of a Vinyl called Copper Blue. My direct promised to send the correct vinyl but then claimed they could not supply- so I purchased is elsewhere with no difficulty at all it. My Play Direct admitted it was their error- and offered an inadequate refund which has STILL not arrived. They are blaming my bank- but since I bank online I know they have never refunded anything. I will not give up on a matter of principle. Also- what are the terms and conditions and privacy policy I am supposed to accept ? Another cover up ?

The service of "myplaydirect" was excellent. Due to multiple unforeseen circumstances a few parts of my orders ended up having to be processed a second time. I also (possibly due to an error on my part) had an issue with downloading one of the tracks I ordered. That being said, the response of customer service was great. I waited less than 24 hours and when they responded it was with concise and effective information. My problems were solved with a single, friendly response. I absolutely would recommend this service to anyone.