Emily
I have never had a worse experice than…
I have never had a worse experice than with this company. When i ordered my livia it was over 2 months late. And each month since i order is almost 2 years ago they charge my card for "refills" that they have never sent. After countless emails to the company that i would like to cancel my subscription they never got back to me. Until after i threw out the product and i was told the only way they can cancel it is if i sent it back. I do not have the product anymore and i am still getting charged monthly and i just want this company to stop charging me. If you ever need to get in contact with the customer service good luck.
Response from LiviaSep 20, 2021
****************** Hey Emily, I hope you can mention that we followed up with you and the issue has been solved :) Thanks! ****************** Hey Emily, I'm really sorry to hear about your experience with Livia. We've had serious pressure during the past few weeks due to global delays with the deliveries and the pandemic consequences that caused a peak in requests and longer waiting times for support. We're doing our best to improve and recruit more support agents now to overcome this issue. Please send me an mail to [email protected] with your information, I'll make sure that you receive response fast and clear and we'll definitely solve the issue and make sure you are fully satisfied as well! We want to compensate you with a gift from Livia. I hope you give us a second chance! Ran, The Livia Team



