LiviaReviews of mylivia.com

Worst customer service. I have been begging for my replacement device to be sent to me for over six months now. Every time customer service says it ship soon, the last time I was told in a few days. It feels like I'm just being given the runaround to continue with a service that has no intention of upholding the terms of their agreement. I will be reporting to consumer services and doing chargebacks going forward. *update* I have been told that the replacement is now shipping, I will update once I receive the order. I only received shipping info once my review was posted.

Ordered 7 days ago and paid $40 for 2-day shipping. No one responds to emails, and it looks like the order will not arrive. It's my second order that has not come to me from Livia. Very weird.

Placed an order over a half a month ago. Paid $16+ for two day shipping. My order still hasn’t even been filled.

I wish I had read reviews before purchasing. The "sale" they offer is actually a scam. You buy the product as a discount but then are locked into a payment plan for $8/month for 12 months. You always pay full price for this device. And the subscription gives you the ability to buy more gel pads, the gel pads aren't even included in the monthly payments. Their support team confirmed for me 10 days ago that my 12 months have been completed. I immediately asked to have my subscription canceled and have had no response. I'm reaching out again today and am going to reach out to my bank for a charge back if they do not cancel before the next payment. You have no option to cancel the subscription yourself, even once you are eligible to cancel it. I personally could not use the device because I was scheduled for surgery. I don't plan to use it in the future, waste of money, I'll get a tens machine for a legitimate company if I want to try again.

This has been the worst customer service I've ever experienced. I've been reaching out to the Livia team since January 2026 to cancel my subscription, but I was never told when I signed up last June that I had to pay for a full year as if I was "paying back the cost of the Livia Item." I was so excited for this product, but then the company stopped delivering to my address on file. It literally would take months, and I'd receive messages saying it couldn't be delivered. I opened support tickets and checked that my address and payment were correct—which they always were. Unhappy that I wasn't allowed to cancel when the gel pads stopped being delivered, and unhappy that I was never connected to a real person, and that they never figured out a way to deliver to my address somehow. Was finally able to cancel 1 year after subscribing...

I suffer from extreme period cramps that derail my schedule and exclude me from everyday life for days on end. I have tried so many things and nothing helped. Livia promised to be a miracle product, it is not. It provided no relief whatsoever. If anything, my cramps were even worse with it on no matter what intensity I tried. It is not a cheap product and I was forced to pay additional custom fees so now it's just catching dust in my drawer, completely useless.

The device took weeks to arrive. When it finally did, it not only didn't eliminate or minimize the pain, it made it way worse! It felt like I was being punched in the gut. I sent the device back after three months, paid for the return myself with tracking so I know it was received, and still haven't gotten a refund almost a month later. I also just saw that I've been getting charged for replacement gel pads for three months but none have ever been delivered. It is impossible to get a hold of an actual person, and impossible to cancel the "subscription". I'm going to have to file a report with my bank to try and recoup the $150+ of charges. It feels intentionally set up to be impossible to cancel, much like Amazon's was, and they ended up having to pay a massive settlement

Horrible customer service. Phone number never connects to a person and direct messaging social media accounts never return a real converstaion, just AI prompts. Email is the ONLY method of contact and it took 6 requests in 4 weeks to get a subscription cancellation that was finally completed 2 days after another transaction.