Freebird is a customer-first grooming brand focused on making shaving simple and effective. When you purchase a Freebird shaver, you can choose a convenient blade subscription to keep your shaves fresh with automatic replacements, or shop blades and products individually. Our products are also available on Amazon and Walmart, giving customers flexible ways to buy and manage their routine.
myfreebird.com (myfreebird.com) has 715 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Website
myfreebird.com
Category
Hair Care & Styling
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 26% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Junk, when I contacted them they said I never purchased. Even after sending them my order email showing my purchase.
They claim I never made a purchase .
Junk, when I contacted them they said I never purchased. Even after sending them my order email showing my purchase.
Response from myfreebird.comAug 26, 2025
We are sorry to hear about the confusion with your order. If you provided proof of purchase, this should have been resolved quickly and without frustration. That is not the experience we want for our customers.
If this has not already been taken care of since your review, please contact us again at [email protected] with your order details so we can verify and make sure you receive the support you need.
– Team Freebird
JM
Jared M.
Product sucks and then they get you…
Product sucks and then they get you into a recurring subscription without your knowledge. If you want to cancel, you have to go through 6 pages to do so. Absolutely bogus company.
Response from myfreebird.comAug 26, 2025
We are sorry to hear about your experience with both the product and the subscription process. Our refill program is meant to be optional and convenient, never confusing or difficult to cancel. If it felt unclear or frustrating, that is on us, and we will use your feedback to improve.
If this has not already been resolved since your review, please reach out to us at [email protected]
with your order details so we can make sure your subscription is canceled and the issue is corrected.
– Team Freebird
MC
Marius C.
Beware
Beware – Unauthorized Subscription Charges for Blade Refills!
I ordered a firebird shaver from Freebird, thinking I was making a one-time purchase. To my surprise, a few weeks later, I received another shipment of blade refills something I never signed up for. Along with it came a charge to my account that I also did not authorize.
There was absolutely no clear indication at checkout that I was being enrolled into a subscription service. No email warning, no confirmation asking if I wanted more blades, and certainly no option to pause, delay, or cancel the shipment before being billed.
This is not just misleading, it's dishonest. It feels like a deliberate scam to exploit customers who assume they're making a simple purchase. I tried to reach out to customer service to get a refund or at least cancel the subscription, and the experience was frustrating and slow, with no accountability.
If you’re considering ordering from this company, read every fine print—if there even is any—and watch your billing statements closely. I would strongly recommend staying away until they change these shady, predatory practices.
Response from myfreebird.comAug 26, 2025
We are sorry to hear about your experience and your frustration with the refill program. Our subscription should always be optional and clearly communicated, and it should never feel hidden or misleading. The lack of clear notice and the difficulty you describe in getting support is not the standard we want to uphold.
If this has not already been resolved since your review, please reach out to us at [email protected] with your order details so we can cancel any unwanted subscription and issue the proper refund. We are also working on improving transparency at checkout and making subscription management easier for our customers.
– Team Freebird
CA
cajetan A.
They scammed me with the subscription…
They scammed me with the subscription which i never ordered. Out of blue i received an email saying that an order of refill blades are shipped and charged my credit card $27 without my consent. Their product is just chinese junk. Please do not fall dor their ads.
Response from myfreebird.comAug 26, 2025
We are sorry to hear about your frustration with both the product and the refill program. The subscription should always be optional and clearly presented, never a surprise. If you were charged without wanting to be enrolled, that is not the experience we want for our customers.
If this has not already been resolved since your review, please contact us at [email protected]
with your order details so we can cancel the subscription and correct the charge. Your feedback is valuable, and we are working on making the process clearer and more transparent.
– Team Freebird
JV
Jack V.
They told me I had a 30 day free trial…
They told me I had a 30 day free trial . They didn’t tell me they didn’t pay for return shipping ! It cost me $9.35 of my own money to ship their piece of junk back . Don’t make the same mistake as me . Buy a different brand from a store near you so you can return it for free if you have to ! Plus any other brand would be better than their junk !
Response from myfreebird.comAug 26, 2025
We are sorry to hear about your experience with the return process. Our 30-day guarantee is meant to make trying Freebird risk-free, and it is clear we need to be more transparent about return shipping costs. Your feedback helps us improve both our product and our policies.
If this has not already been resolved since your review, please contact us at [email protected]
with your order details so we can review your case and make sure it is handled properly.
– Team Freebird
KR
Kristen
Terrible customer service
Terrible customer service. When you order the shaver which is just as good as buying a cheap one at Walmart, they sign you up for a subscription and it’s really hard to cancel. This company is not good!
Response from myfreebird.comAug 26, 2025
We are sorry to hear about your disappointment with both the product and our customer service. Our subscription program is meant to be optional and simple to manage, never difficult or confusing. If it felt unclear or hard to cancel, that is on us, and we are working to improve.
If this has not already been resolved since your review, please contact us at [email protected]
with your order details so we can make things right.
– Team Freebird
RW
Rich W.
This company is a scam
Like everyone else on here without my permission they put me in some monthly automatic blade refill that I never agreed to. The first time they sent one to me I got hold of somebody and they said they would cancel it that I must have misunderstood that I supposedly subscribe which is BS. So they promised me they would cancel and guess what? Today they sent me another goddamn blade and charged my credit card for it. Now I can't seem to find the login but I've sent the multiple emails over the last few days without any response.
I'm going to file a complaint with the Washington State attorney general I'm going to dispute this with my credit card company. Everyone needs to know these guys are frauds crooks criminals this is a scam do not buy from these clowns.
Response from myfreebird.comAug 26, 2025
We are sorry to hear about your experience and the frustration this has caused. Our subscription program should always be optional and clearly communicated, and if you were charged after requesting cancellation, that is not acceptable. Your difficulty reaching our team is also not the level of service we aim to provide.
If this has not already been resolved since your review, please contact us again at [email protected]
with your order details so we can immediately review and cancel any unwanted charges. We are also working on improving how subscriptions are managed and communicated to prevent this from happening again.
– Team Freebird
WA
Walt
Don’t buy the company is a scam they…
Don’t buy the company is a scam they lie and then subscribe you without your knowledge
I canceled almost immediately after reading the reviews, but they claimed they shipped it already in less than an hour from the time I ordered it whereas they’re supposed proof of shipment claims an 8 PM shipping time when it was only 2 PM here
Response from myfreebird.comAug 26, 2025
We are sorry to hear about your frustration. Our subscription program should always be optional and transparent, never something that feels hidden. We also aim to be accurate with shipping notifications, and it is clear from your experience that we need to improve how this information is communicated.
If this has not already been resolved since your review, please contact us at [email protected]
with your order details so we can review your order and make sure your subscription and shipment are handled properly.
– Team Freebird
