myfreebird.comReviews of myfreebird.com

Response from myfreebird.comSep 26, 2025

Hi Morteza, we’re sorry for the frustration this caused. Our blade subscription is meant to be convenient, but it should always be clear and easy to manage. Please email us at [email protected] so we can resolve this for you right away and update your preferences. We’re also working on making our subscription process more transparent and flexible for customers.

Response from myfreebird.comSep 26, 2025

Hi Natasha. We’re truly sorry for your experience. Subscriptions should always be clear and easy to manage, and we understand your frustration. Please reach out to us at [email protected] so we can review your order, resolve the charges, and make sure your preferences are updated. We’re also working on clearer checkout communication and more flexible options to improve the experience.

Response from myfreebird.comSep 16, 2025

We’re very sorry to hear about your experience. That’s not the kind of shave or service we want for our customers. The FlexSeries® is designed to deliver a smooth, irritation-free shave, and if it’s not cutting properly we’d like to help troubleshoot or provide a replacement under warranty. Regarding the subscription — every shaver purchased from our website includes the Close Shave Plan by default, which gives a discount on the device, ongoing blade refills, and lifetime warranty coverage. That said, you always have full control to manage, adjust, or cancel at any time through your account, and our team can step in directly if you’re having trouble. Please reach out to us at [email protected] with your order details so we can make this right for you as quickly as possible. Your feedback matters, and we’d like the opportunity to turn this around. — The Freebird Team

Response from myfreebird.comAug 26, 2025

We’re really sorry to hear about this experience. That’s not the seamless shave journey we want anyone to have. Our auto-refill program is designed to keep blades fresh and backed by a lifetime warranty, but we never want it to feel confusing or like a surprise. We working to make subscription options clearer at checkout, and we’ll continue to refine how we communicate renewals. That said, your situation should have been handled better. We’d love the chance to make this right. Please reach out to us at [email protected] with your order details so we can resolve this quickly. Thanks for bringing this to our attention — your feedback helps us improve. – Team Freebird

Response from myfreebird.comAug 26, 2025

We’re sorry to hear about your experience, this is not the smooth, hassle-free shave we aim to deliver. Our FlexSeries® is designed to prevent razor burn and irritation, and it’s clear we fell short for you. On the subscription side, our goal is to make blade refills convenient and backed by a lifetime warranty, but we never want it to feel forced or unclear. We are working on making updates to ensure subscription options and return policies are more transparent. We’d love the chance to fix this for you. If you haven't already, please reach out to [email protected] with your order details so we can make things right. Thanks for the feedback, it helps us improve both our product and our service. – Team Freebird

Response from myfreebird.comAug 26, 2025

We’re really sorry to hear about this, we never want a gift to turn into a frustrating experience. It sounds like your order was placed with our auto-refill program, which is designed to keep blades fresh and comes with a lifetime warranty. That said, if you don’t have the razor, you should not be receiving blades, and we understand how upsetting that feels. Please reach out to us at [email protected] with your order details so we can get this sorted right away. We’ll make sure you’re not charged for something you can’t use. Thanks for sharing your feedback, we’ll use it to improve how we communicate subscriptions at checkout. – Team Freebird

Response from myfreebird.comAug 26, 2025

We’re sorry to hear about this experience, both with the product and with reaching our team. That’s not the level of service or transparency we want to provide. Our money-back guarantee should be simple, and subscription options should never feel hidden or forced. Please email us at [email protected] with your order details so we can resolve this quickly. We’ll make sure your refund and subscription concerns are taken care of. – Team Freebird

Response from myfreebird.comAug 26, 2025

We’re sorry to hear you had this experience. Our subscription program is meant to be optional and convenient, never a surprise. If it felt unclear at checkout, that’s on us, and we’re working to make those options more transparent. Please email us at [email protected] with your order details so we can cancel any unwanted subscription and make this right. – Team Freebird