Freebird is a customer-first grooming brand focused on making shaving simple and effective. When you purchase a Freebird shaver, you can choose a convenient blade subscription to keep your shaves fresh with automatic replacements, or shop blades and products individually. Our products are also available on Amazon and Walmart, giving customers flexible ways to buy and manage their routine.
myfreebird.com (myfreebird.com) has 715 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Website
myfreebird.com
Category
Hair Care & Styling
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 26% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I am trying to return my freebird and they make you contact them via email. So far they have not responded to my request to initiate a return. Terrible way to run a company.
Response from myfreebird.comAug 26, 2025
We’re sorry you’ve had trouble reaching us, that’s not the experience we want for anyone trying to make a return. Our process should be quick and straightforward, and we’ll make sure you get the support you need.
If this issue still isn't resolved, please reach out again at [email protected] with your order details, and we’ll prioritize getting your return and refund processed right away.
Thanks for your patience, and for sharing this feedback, it helps us improve.
– Team Freebird
SM
Stjepan M.
Product feels cheap. Subscription added without aceptance
Product feels cheap and trimming is not smooth.
A subscription for blade-replacement has been added to my account without my acceptance. So far it turns out to be extremely difficult to cancel it!
Response from myfreebird.comAug 26, 2025
We’re sorry to hear about your experience, both with the product quality and with the subscription. Our goal is to provide a smooth, reliable shave and a subscription that’s always optional and easy to manage. Clearly, we missed the mark here.
Please email us at [email protected] with your order details so we can help cancel your subscription and make this right.
Thanks for sharing your feedback, it helps us improve both our product and service.
– Team Freebird
SA
Sam A.
Cheating liars!!!
Rated as low as available, the shaver seems cheaply made, doesn’t cut well, but My biggest issue is the cutter replacement subscription they signed Me to. I in no way authorized this, PayPal said Freebird(global distribution) showed I authorized AutoPay, which is an absolute lie! As I read through reviews I see thus happened to many people, this is theft by deception. I intend to contact Kentucky authorities concerning this!!!!
Response from myfreebird.comAug 26, 2025
We’re very sorry to hear how strongly you feel about this. Our shaver should deliver a reliable, high-quality shave, and our subscription program is designed to be optional, never something that feels forced or hidden. If it felt unclear or unauthorized, that’s on us, and we want to fix it.
Please reach out to us at [email protected] with your order details so we can review what happened and resolve this directly. We take feedback like this seriously and will make sure your concerns are addressed.
– Team Freebird
KW
Katherine Watier O.
I had to attempt to return three times, blade covers are hard to get off
I had to attempt to return three times. The first time via the website, because the shaver doesn't work and I couldnt' remove the blade protectors. When I finally got a response, they told me that it was outside the return window because they fully ignored my previous attempts to return. Complete waste of money and they do NOT have a satisfaction gaurantee/easy return process. Avoid this company like the plague.
Response from myfreebird.comAug 26, 2025
We’re really sorry to hear about the trouble you had, both with using the shaver and with trying to make a return. Our goal is to back every purchase with a simple satisfaction guarantee, and it’s clear we fell short in your case. That’s not the experience we want anyone to have.
Please reach out to us again at [email protected] with your order details, and we’ll make sure your return is properly handled. We’ll also use this feedback to improve both our product and our process.
– Team Freebird
BR
Brett
Buyer Beware
Buyer Beware. Good enough product, although blade durability is suspicious. I had a problem with my 3rd refill as the blades were defective. Contacted customer service, received an automated email… it’s been a week and still nothing. I’m stuck with a product I can’t use.
Response from myfreebird.comAug 26, 2025
We are sorry to hear about the trouble you had with your refill blades and with reaching our team. That is not the level of support we want to provide. This may already have been resolved since your review, but if not, please contact us at [email protected] with your order details so we can get this taken care of quickly.
– Team Freebird
AT
Anthony T.
They fraudulent auto enroll in added items and your ACH draffed
The product works okay. Their marketing is better then reality. Found out this AM a month later they put me into a blade subscription I never opted for and sending 2 at another $50. That email comes in at 12:57 AM…!! I tried cancelling and I’m told it was shipped, but no tracking. I never had a login, but then in their email I now have an account that I never created. It’s a scam of a sub product and then auto renewal and by the time you catch it, they don’t want to refund anything. Ill be disputing this through my card. Do not buy
Response from myfreebird.comAug 26, 2025
We are sorry to hear about your experience. Our refill program is intended to be optional and convenient, never something that feels hidden or unauthorized. If this has not already been resolved since your review, please reach out to us at [email protected] with your order details so we can review what happened and make it right.
– Team Freebird
SR
Stephanie Reed C.
One of the most horrible purchases of my lifetime
Where do I even start with this nonsense? First, shaving in 90 seconds? Lolololol no. It took about 3x as long as shaving my legs in the shower with a regular razor. Then, following the directions exactly, it ripped the crap out of my underarms. Heck, it cut my legs too. The shave was not close. I normally only need to shave every other week or so, but this it was about every day and a half. Then, miraculously, I was enrolled in their refill program. This was not disclosed in my purchase. Thankfully I saw others mention it, and sure enough, there it was. Fortunately, I was able to cancel it before they charged and sent. The replacement blades are super expensive. Then, after leaving a negative review on their site, the tried to bribe me with a gaggle of blades at a "discounted" rate. No thanks. Sending this garbage back. Oh, and did I mention that I have to pay return shipping of $8? Why? It does not work as advertised, it caused harm to me. They should be paying shipping.
EDIT 7/31/2025-No way to just create a return on their website, must email them. Been emailing them every day to return this, and still nothing. Reaching out to my credit card company to get this investigated and my refund. Please do not buy from this scam company.
Response from myfreebird.comAug 26, 2025
We are sorry to hear about your experience, both with the product and with trying to reach our team. That is not the smooth, straightforward shave or support process we aim to deliver. Our refill program should always be optional and clearly communicated, and returns should never feel difficult to complete.
This may already have been resolved since your review, but if not, please contact us at [email protected] with your order details so we can make sure your return and refund are handled properly.
– Team Freebird
LK
lakshya K.
Scammers
Scammers. They just enroll you into a subscription without any message stating in your first order that you are being enrolled for a monthly subscription. Then there is no concept of account and I never created a login and password. Now when i do forget password no link is ever shared. There is absolutely no way to login and hence no way to cancel subscription. Be aware!
Response from myfreebird.comAug 26, 2025
We are sorry to hear about your experience. Our subscription program is meant to be optional and easy to manage, and we never want it to feel hidden or difficult to cancel. The account login issue you describe is not how the process should work, and we will use your feedback to improve.
If this has not already been resolved since your review, please reach out to us at [email protected]
with your order details so we can make sure your subscription is canceled and your account access is corrected.
– Team Freebird
