My EyelabReviews of myeyelab.com

Mi experiencia deseo compartirla para que ustedes puedan evitar caer en publicidad engañosa con esta compañía oftalmologica. Primero que nada la atención al cliente pésima en la locación de la Pines Boulevard. Yo compré mis lentes correctivos en la promoción compra 1 y lleva 1 gratis lo cual es una fachada y uno de los lentes presentó un defecto y su garantía que no aparece ni en la factura ni en ninguna parte. Según ellos para no hacerse responsables, te dicen que debes pagar un 20% del valor del lente y yo me pregunto como es eso sí un par es supuestamente gratuito???? Y te dicen que eso fue un sistema viejo... y la promoción sigue vigente está en letras grandes rotulada por toda la tienda... Primero me dijeron que pagará $50, luego por teléfono que no pagaría nada, fui por segunda vez y me pusieron al mánager y este me indicó que debía pagar $94... Está gente no es sería y mucho menos responsable. No se los recomiendo

Went to my eye lab in austell ga, he was wonderful! Got all three of us glasses and contacts at a great price.

Great selection great prices=awesome value. There was some confusion whether my glasses were ready for pick up but there they were. Andrew and Cat were great! They fitted my glasses with the custom care of a true professional. I can’t wait to go get my second pair adjusted. Great job!

This is not somewhere I would advise a friend or a even stranger to go to. It was made clear to me on the "guaranteed date" I would have my glasses is MERELY a suggestion and certainly not something they care enough to honor or apologize for missing. Their customer service leaves much to be desired. Even today, when I took off work to come in to get the glasses I was promised just yesterday, they still failed to tell me that they only had one of my two glasses ready. The lady I spoke with was cold, curt and rude. She couldn't even have bothered to check to see if my glasses were truly in. Truly worthless experience. Take my advice, go somewhere else.

Called to ask for my prescription since my experience with my last visit was so bad I want to take my prescription elsewhere. The manager informed me that the only way to get my prescription was via FAX! This is July 15th 2019 and unless I had a fax, the only other option was to drive there and pick up my prescription. Is this company in the DARK AGES. Seriously, he couldn't email it to me only fax! He then gave me the same number of his store to call for customer service. I'm guessing you don't need much of an education to be a manager of My Eyelab. Needless to say I'm now on hold for the past 15 minutes to speak to customer service at 888-792-8588.

Guys! ba careful to sign a deal for glasses here.Good customer service though. The catch, watch out and read every single condition for the contract you sign. It is slavery & financial exploitation. EyeLab assogn you lease to a the one i call the " SLAUGHTER HOUSE "..ACIMA CREDIT. Bought glasses at Eyelab for $600 plus and had to pay over $1200 at the end of the lease!! So, watch out!!!

Don’t fall for the $59 deal! If your prescription is over a 2 then the glasses start at $230.00! Misleading!!

My daughter and I visited the office at 501 Alta Mere Dr. The staff was very friendly and helpful. It was my daughter’s first time getting contacts, she had a hard time learning how to put them in and take them out. The staff member helping her was very patient with her and did not get frustrated even though it took my daughter nearly 40 minutes to get the hang of it. The price they told me when I entered to door is the price I paid leaving out the door. This was awesome to me because so many times the price you were quoted is generally never the price you pay. I would recommend this location to anyone looking for a welcoming, friendly and helpful atmosphere. Two thumbs up to the staff at this location.