My EyelabReviews of myeyelab.com

MR. CLEVELAND WAS VERY HELPFUL AND KIND SO WAS HIS OTHER CO WORKERS TO EVERY ONE WAS VERY NICE AT THE LEWISVILLE LOCATION

STAY AWAY AT ALL COST!!! SNELLVILLE LOCATION- This was the worst experience I have EVER had purchasing eye glasses!!! I ordered two pair of glasses in March 2019 and did not end up receiving them until August 2019! There were so many problems with the glasses that they had to be returned several times! The prescription was incorrect multiple times and once they were even broken by the lab. They came with really dark tint twice and had to be returned. They would call and say they were ready for pick-up and then when I would arrive at the store they were not there. At this moment the prescription I'm wearing is still not correct and the glasses are making me dizzy. They actually charged me for an exam that I never had and refused to refund me. I even emailed receipts as proof that I did not have an exam, however, NATALIE, the store manager REFUSED TO APPROVE A REFUND. They provide low quality glasses and customer service! I will NEVER return to this company and I would never recommend them to anyone! Horrible horrible experience!!!

I had a terrible experience with the so called "Office Manager" George, awful customer service, Virtual exam didn't work for me and had to come back to see actual Dr which is not at the office all the times. Schedule an appointment and had to wait for 60+ minutes after I was told just to go in without appointment the weekend before. George laughed at me and disrespected me and my daughter. He didnt want to give me money back. STAY far far far away from this company and people!!!! Several weeks after, they called me out of a sudden to say I still have some glasses there that I needed to pick up ??!!

don't buy anything from my Eye lab in Savannah GA. I took my 10 year old grandson there on a Sunday. After so many trips (an hour away) I still have unresolved problems... It took approximately two weeks to get the first pair of glasses. The second pair came in and when my grandson put them on he could not see far. I made the complaint and the attendant said to bring both pairs in to check them, no appointment needed. I brought both pairs and my grandson yesterday after school and the attendant said that I have to bring him on a Wednesday because the doctor has to examine him and I said that he is in school on Wednesdays. They did not have a problem checking him and selling the glasses on a Sunday. This is worse than getting third world country service. I feel that we were ripped off... The next time I would keep business at my local Walmart!

This has to be one of the worst experiences ever! Started off with waiting over 30 minutes for my eye exam to be done and I was the only patient there! What should have been a 30 minute exam took well over 90 minutes. Once my exam was done, I selected two pairs of glasses one of which was sunglasses. I explained that I had to have the glasses within 2 weeks as I was going on a cruise for my 40th anniversary and needed the sunglasses and was ensured by the manager, Christine, that it would not be an issue. A week later I get a call telling me that the lab did not have my frame and did I want to select another color or wait? They had known for over a week but did not call me to ask the first day. I expressed my displeasure and that I absolutely had to have the glasses the next week for an out of country trip and was again assured that the glasses would be in on time. Guess what, on the day the glasses were due I did not get a call so I called and found out that my regular glasses were there but not the second pair. Was given some lame excuse about the lab sending the glasses back for a quality check and they would not be in for at least another 2 to 4 days. All the manager Christine did was apologize and said she would call her Regional Manager. So I am going on the cruise without my glasses. To make things worse, the other pair of glasses came without the anti-glare coating I asked for and I cannot use them indoors. Do not use EyeLab…. had they been honest with me, I would have gone elsewhere. Due to their lack of concern, I am now not able to go anywhere else to get the sunglasses. Shame on me for believing they were being honest with me when making promises.

I was treated with such respect and kindness. The location on McMullen was easy to get to. The employees help my kids get the best fit and had several to choose from. Thanks

Great service,at your lication 333 South State Road 7 Hollywood ,FL 33023 thank you Dayan Buero .

I went to this location on 6/6/19. Should have left when during the first part of my exam the person that was helping me went and got another employee to help him. They fussed and complained to each other the whole time. Then my eye exam was done in a room with a woman on a computer screen. After I was done I picked out a frame that I liked. Natalie told me I could get two pair with my insurance. I used the one frame for both pair. One that was going to be a transition lens. I went on vacation and when I returned I went to pick up my glasses on 6/24. The transition pair was in the wrong frame. I told them and they told me maybe I just forgot what I had picked out. I called back the next day to ask them to remake them. The told me that Natalie was on vacation. On 7/2 I finally talked to Natalie to have them re-made. Got the call On 7/13 that the new pair was ready. This time right frame wrong lens. Asked for Natalie again. She said at least it is the right frame. Explained the lab is very busy and just messed up. Natalie said she would send them back again. I called back on 7/29 to check on the status. The person that answered the phone said we have them and I see that we called. I told her look at them and tell me if they were transition. She said no, which meant they had never sent them off. Asked her to get with Natalie and fix the problem. I was in the area on 8/10 so I popped in to check on the status.i went in with my husband along with another couple we stood up front for a few minutes. I told them they would be better off to leave. He said he had read some bad reviews but only wanted to get a RX to get glasses somewhere else. I went to the back of the store and found everyone in the break room. Talked to Natalie again. Told her I was not happy. Natalie blamed the lab again. I told her I wanted a refund. She said she could give me half back. I had her write it up and sign it. While I was waiting there was another customer there with the same problem. I still have my copy of the refund request but NO REFUND!!! I was going to call customer service but another review said that didn’t work either. So stay far far away from this eyelab. 😡😡😡