J
New Store in Garland TX
First, when I called for an appointment, they were not able to confirm my insurance coverage. I had to come into the store to confirm that I should not be charged for a contact lens fitting since it is covered by my insurance. Second, know that there is not an optometrist in this building. The 'refractionist' is in a remote location and appears on a TV screen in the exam room. This was my first experience with telemedicine, and was not a good experience (communication problems) or result. When given my glasses script, I questioned why my script changed dramatically (weaker in one eye) than what I have been wearing for the last 10+ years. Lacking an acceptable answer from the people in the store, they stated that they would ask the remote optometrist and get an answer. The only answer I got was that the remote optometrist was confident in his script and refused to change it. No good answer for why I am happy with my current script and why they think my right eye had dramatically changed??? I asked if I could speak with the optometrist and was told that I could not. I came to get a script so that I could order a new pair of safety glasses at work. I was not comfortable getting glasses somewhere else with a script I believed to be wrong. They offered to have me go to another optometrist and then come back with the other script??? At least they agreed to not charge me or file my insurance. The only thing this experience cost me was 2 hours of my life. Please also expect a hard sale on glasses after you get an exam. When I told them that I would not be getting glasses, I was asked 'WHY?". When I said I was considering contacts, the response was "well at least you're getting something here" They still had the 'grand opening' banner on this new store, and it appears that they still have quite a few bugs to work out of this new concept in eye exams.