My EyelabReviews of myeyelab.com

The staff is very friendly and respectful. They cared about my needs. I recommend going to this location

On May 20, I paid for a pair of glasses at the Pembroke Pines, Fl store. The prescription was badly done. On June 10 I got a new prescription that was also wrong. On June 23rd I left the glasses to be corrected again and on the 26th I received a text message asking me to remove them. They never fixed them, when I removed them on Saturday 26 they were the same and they asked me to continue using them, not caring that my sight could be damaged. On Friday the 2nd I went to the store to get my money back and they refused to pay back the prescription. I have the signature of the person who authorized the prescriptions, but that person never attended me. I want my money, they are irresponsible, they play with the customers' eyesight and they don't care about the damage they cause. They made 2 prescriptions that do not work and want me to pay for them. They are scammers!

I purchased glasses for myself and other family members. The lens started peeling off within a few months for 2 glasses. They made me pay more than what the warranty said, claiming that they had to order new frames. Also, the prices advertised are fake.

Worst experience ever!!! Had a warranty issue with my glasses, 2 months later still no glasses. They had to order again! They have no procedure to keep updated on orders to find out if lost or late. The customer has to call and complain!!! Last time I deal with this company. Should of checked reviews beforehand.

I was a walk-in off the streets at Eyelab, 4591 S. University Drive, Davie, Florida. I hadn't had a visual exam in approximately 2 years. I wasn't sure if EyeLab would accept my vision insurance. After meeting Brand Manager Robyn Drewniak, all of my visual needs were brought into compliance. The experience of the tele-exam was fresh and unique. I was able to update my prescription and order two new pairs of eye glasses. Mrs. Drewniak was very personable and made my experience very pleasant. I'm excitedly looking forward to receiving my new eye glasses.

I just left eyelab in league city. Wonderful experience! Everyone treated me like I was the only one there. They explained everything clearly and got 2 pair of glasses for the price of one. Thank you Shavon and the rest of the employees!

Sales Manager Kayla Lopez was a model of conscientious professionalism on my first visit to EyeLab. She greeted me affably, [most importantly] listened to my quandary (E.g. I am seeking round-rimmed "Lennon" glasses frames), and had intelligent solutions in meeting my needs. Kayla could lead training for area sales persons!

I only give one star because that’s what I have to give . It’s been 2 months since I requested a refund for $365 even though I paid $450 for 2 pairs of glasses and an eye exam . They messed up the prescription twice they still weren’t right over a month into the process I was over it . My boyfriend needed to see . They told me they wouldn’t refund the exam because the “service was rendered “ I don’t know how a service is rendered when it isn’t correct even after two tries and your other solution is going elsewhere paying for a prescription somewhere else and bringing it to them to fill…. No thanks . So I said fine . Now 2 months later I still don’t have a refund and they won’t give any answers or solutions. Just “we sent a check on 5/22 … I asked for the refund 4/22 so they waited an entire month after me saying I was done and they had their glasses to even issue a refund . No one in the store has answers the store will tell you there is no one to call … basically they have their glasses and my money and they have no urgency to solve the problem. They don’t care about you or the financial strain they put on your family. They don’t call back as they say they will they just leave you with nothing . Avoid at al cost .