My EyelabReviews of myeyelab.com

I was very happy with my experience with LaToya and Morgan. They were friendly, and experienced. They worked with me until my glasses fit perfectly. I will definitely use them the next time I need glasses.

Me and my family had appointments scheduled for Sunday August 8, 2021, at the Missouri City, TX, location. Today, Aug. 6 at 5:30 p.m., less than 48 hours before the appointments, I get a phone call from a woman named Brianna, who claims to be the store manager, stating that our appointments have to be canceled because she cannot get anyone to work on Sunday. They offer Sunday appointments and list 3 doctors on staff yet these doctors are too lazy to work. Pathetic! They should not offer Sunday appointments if they are not going to honor them. Instead, Brianna states we can keep our appointments if we travel out of our way so that a different location can see us. Really? Brianna wants me to drive 27 miles one-way in the wrong direction because she cannot staff her store? Was there some type of discount offered for this inconvenience? Nope. She could not care less about how it affected my family. If this store cannot honor appointments, why would I bother doing business with this company in the first place? I asked for a district manager to call me, and as expected, no one called. Worst optometry experience ever. Save your time and go to an eye clinic where the manager knows how to staff their hours of operation and actually cares about you and your time, because this location surely does not.

I went for my first visit at My EyeLab on August 2, 2021. I had an exam and received a new eyeglass Rx. I worked with both Ashley and Jimena. They were both so pleasant to work with. They were very knowledgeable, professional and very friendly. I am so happy I chose My EyeLab. I had actually called two different eye clinics but chose My EyeLab because both of the other clinics couldn't answer my questions when I was trying to make my appointment and they weren't pleasant on the phone at all like My EyeLab was. I haven't picked up my glasses yet, they will be ready in a couple of weeks but I have no doubt that I will get the same awesome customer service that I received on my initial visit. Thanks so much Ashley and Jimena!!

Took my grandson to this place. Looked at the sales item glasses and the choices where not good. So I decided just to do the eye exam that was $45.00. The eye exam was via zoom due to covid 19. Understandable. But the examiner had him to read the letters and on the ones he got wrong he did not attempt to correct the vision of the letters. Therefore, the RX for glasses where wrong. They were so rude about it, I just took him somewhere else. Then to see the big difference in the exam, the 30 days allowed had passed and I could not get a refund. I wish I could download my proof but don't see the option. I will just continue to give them a bad reference for life.

Great Customer Service It is rare these daysTo get customer serviceThat makes you feelLike you are A human beingThat is what I call great service! Jacksonville Florida

They were awesome.. Thank you soo much Jam Hunt.

Had a 09:05 appointment at the Buford location. Arrived just before they opened. We were the first there for an eye exam, signed in and waited.a woman with two kids came in about 10 minutes after us. The woman had them do there sign in paper and took them right in. We had already waited 25 minutes. We walked out. They make appointments but dont honor them. Place is a joke. We'll be going back to Americas Best.

Estoy muy feliz por haber escogido este maravilloso lugar para mis nuevos lentes! Quedé muy complacida por la rapidez conque me atendieron y el excelente trato que dan a sus clientes!! Felicitaciones!!!