My EyelabReviews of myeyelab.com

Awful. Misleading, cheap flimsy frames, inaccurate 'telehealth' eye exam, I was rushed, lied to, cheated, spoken rude to, spent over $500, had to make twelve visits, and my eyes are even worse now than before. I've seen better sturdier frames in a dollar store. Worst business experience anywhere ever.

I had 2 eye surgeries last year on my retina and cataract. I had already spent a lot of money on my eyes plus new eye glasses at my previous eye Dr. After my cataract surgery I asked eye surgeon for my prescription. I took to Dawsonville Eyelab. I thought maybe bait and switch. No. I told manager what had happened with previous eyeglasses. I asked if they could do the special. He said yes. I did not add anything to the glasses. I was thrilled. Both pair fit and I could see better than with previous prescription from my eye Dr. Consumers need to know what they want. I am sure if you add anything they will let you know before you add extras. Don’t blame Eyelab for your ignorance. Kandice

The service in the Store & the exam are ok. Their glasses are cheap plastic glasses from China the real price shouldn’t be no more than 20 o 30 dollars. The catch is they offered a finance thru a lending related company called ÁCIMA. Ácima is a predatory company that charge their customer up to more than 60%!!!! Of the loan amount. For example, my two pair of glasses ended costing me the outrageous price of around $600.00. - I am not talking famous brands, I am talking simple cheap plastic glasses frames maybe made in China probably for $3.00 top. They mislead their audiences with FALSE ADVERTISEMENT offering two pairs for $59.99, but the reality is at the time they sell you all your customized options for your particular needs on the frames of your preferences they added another up to $350 plus per glass, plus taxes etc etc other miscellaneous charges you will never know what they are. This COMPANY should BE CLOSED! Authorities from the government should investigate what they are doing, it doesn’t sounds LEGIT TO ME! Today about 30 days after purchasing my CHEAP glasses for $600, I check my credit to find out I owed over 1,200 to Ácima, all they tell you is “But you sign the agreement”!!! BE REALLY CAREFUL!!! D O N O T B U Y A N Y T H I N G I N T H I S S T O R E.

Eye exam appointment was 12.2.21. It is now 2.16.22. I *still don't have my 2nd pair! The standard answer is that it's due to shipping delays. The subpar services of this company are further exacerbated by the overpriced lenses. My •BOGO price was almost $500. I could have gotten better, faster, service, for the same or better lenses at Costco for $190. Bottom line: don't wast your time or money at My Eyelab. #myeyelab

FANTASTIC ❤💯

My eye lab is the worst experience we ever had sold my wife glasses she didn't need they just wanted money thats all they all about money very disappointed with my eye lab

I worked with Asst. Store manger Sydney....She was amazing! The rest of the staff was very friendly too. they have a great selection of frames and are running best deals in Burlington area!

Two different staff unnecessarily lied to me. Jose promised to call me the next day regarding my trial contact lens. Jose never called me. Maran told me she had procured my trial lens at the Orlando store and that she would be there the next day in the morning so she would pick them up and that I would have them the next day. I called two days later when no one had reached out to me. Maran was in the back ground and I heard her say she’d have the lenses the next day. I called the next day and they said Maran was due in at 10am and they’d call me once she arrived. Shortly after 12 I called again. Jose told me that they were awaiting the Dr to approve releasing the lens. (Apparently they are on the market of lying!) A few minutes later Jose called with a brand new story line… they did not have the lens at all. At this point I was ticked and proceeded to point out that he himself had lied to me along with Maran. I demanded they cancel my entire order (which included glasses) and provide a full refund of the $406 bill (excluding the exam). Will provide another update on this mess. So sad that I originally posted a positive review the first day of service… lesson learned.