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Musicbed (musicbed.com) has 461 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
musicbed.com
Website
musicbed.com
Category
Administration & Services
Location
Fort Worth, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 98% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Sadly, I have fallen victim to the same scam that so many others have had issues with. Their fine print can blindside you, so be careful. Unfortunately, many of the folks starting the free trial and thinking they can cancel at any point are likely not reading reviews, but I wish they made their subscription policy clearer!
Response from MusicbedAug 11, 2026
Hi Stuart- I'm really sorry to hear about the frustration your renewal caused. We never want anyone to feel blindsided by a renewal or unclear terms, and we understand how upsetting that can be.
Our free trial is intended to give clients time to explore the platform before the subscription begins, and the subscription details are presented during signup, in account settings, and in a renewal notice email 24 hours before the renewal goes through. Still, we hear your feedback that this information should feel clearer and easier to understand before renewal.
I'd like to take another look at your account and see what options may be available. Please reach out to our team directly, or reply to your existing support thread, and I'll be happy to review this with you (you can ask for Grant).
Thank you for sharing your feedback. We’re actively using reviews like this to improve how we communicate subscription terms and renewal expectations.
Looking forward to assisting you,
- Grant, Director of Client Experience
JR
Joen Rude F.
Decent song selection, Everything else: HORRIFIC
Decent song selection. Horrific website and disastrous claim release system. The website is terrible. It is counter-intuitive and feels like browsing Alta Visa in 2001. When you search for a song you need, it doesn't come up even when you search for song title and artist. You can either search for artist or song. So you if the song is called "yesterday" you have to figure out which of the 19 different yesterday songs it is, or you can search for the artist "bcalm" in which case you have to go manually find the song, which can be tedious if the artist has many songs. The whole licensing procedure that you must do on every single song, every single time you need it, is beyond a waste of time. The fact that they haven't been able to make the process fast and efficient tells me a lot about their attention to detail - or lack of it. By far the worst part is that on every second video on average, claims are not released, so unless I am uploading a video on a Tuesday within working hours, I have to dispute the claim immediately, as I otherwise will lose ad revenue until the claim has been released. How do I get the claim released? I have to send an EMAIL and explain all sorts of things, screenshots, url, claimant, yadda yadda yadda. And even on weekdays you aren't necessarily getting a response or the claim cleared, so even though the dispute will - generally - eventually be released, the ad revenue from the video will be stuck in an escrow for at least a month - usually up to two months. This has been a problem for so long that I can only see this is as some kind of added revenue income for them. I don't like making a dispute, but I also don't like giving away my money to Musicbed which is already charging a lot. And the fact that you have to be signed up for a yearly membership is also just ridiculous. So yeah, decent song selection hence the two stars, but getting to the point where it's just not worth the hassle any longer.
Response from MusicbedAug 10, 2026
Hi Joen,
Really appreciate you taking the time to share such candid and detailed feedback. I’m sorry for the frustration you’ve had with our search experience, licensing flow, and claim releases- especially when those issues affect your upload schedule and revenue timing.
Regarding search: we hear you. Searching by title, artist, or a combination of both should feel much easier than what you described, and our team is actively working on improvements to make finding the right song faster and more intuitive.
On licensing: I completely understand how per-project licensing can feel tedious, especially compared with other platforms. Musicbed uses a rights-managed model, which means artists maintain ownership of their work and each use needs to be properly documented. That model helps support the quality of the catalog, but I agree the workflow still needs to feel efficient for clients.
The claims issues you described are the most concerning part to me. Our system is designed to clear eligible claims automatically shortly after they appear, so if you’re seeing unresolved claims on that many videos, something is not working as intended. I’d really like to look into this directly with you and troubleshoot what’s happening.
One important clarification: Musicbed does not collect revenue from claims placed on videos. Claim revenue goes to the rights-holder. In some cases, artists or their representatives use independent content-detection systems, which can create claims outside of Musicbed’s direct automated clearing process. That said, I know the end result is still incredibly frustrating when your revenue is delayed.
If you’re open to it, please email [email protected] and ask for Grant. I’d be happy to personally review the issues occurring and help work out the best next steps.
Thanks again for the honest feedback. I hope we can get this resolved and make the experience much smoother for you moving forward!
- Grant, Director of Client Experience
ST
Stu
Musicbed is the real deal
Musicbed is the real deal. Great company to work with on either end of creativity.
Response from MusicbedAug 6, 2026
Thank you Stu! We really appreciate it. We'll look forward to working with you!
- Grant, Director of Client Experience
MV
Marcus V.
Some of the nicest people put there
Super helpful they understood my situation and helped me out a ton great people over there very trustworthy and very easy to work with
Response from MusicbedAug 6, 2026
Thank you Marcus! Glad we could help you.
Don't hesitate to reach out any time you need assistance!
- Grant, Director of Client Experience
LH
Laurie Holland N.
I had a YouTube copyright issue…
I had a YouTube copyright issue regarding a music track I used from MusicBed, so I reached out to customer service via email, and Olivia responded within minutes! We exchanged a few back and forth emails to get the issue resolved, and I was so appreciative of how helpful she was and how super responsive she was. It is unfortunately so rare to find such great service these days, so I'm very grateful I chose this company for my music needs.
Response from MusicbedAug 6, 2026
Thanks for taking the time to leave us a review Laurie!
Really glad you had a great experience with Olivia- I know your comments will make her day! We're stoked to have you onboard with us, and look forward to working with you.
- Grant, Director of Client Experience
TD
Thiago D.
Great customer service
Great customer service
Response from MusicbedAug 5, 2026
Thank you Thiago! Happy to help any time. Have a great day!
- Grant, Director of Client Experience
PA
Paris
Musicbed Resolved my Issues
After reaching out to Grant, Director of Client Experience, he has helped resolved the issues I was having. This has made my experience with Musicbed much better, and because of Grant, I may consider returning to Musicbed at a later time when I have need of its products again.
Response from MusicbedAug 4, 2026
Thank you for your comments Paris!
I'm very glad we could reach a good resolution together.
We hope to see you back soon!
RC
Ruben C.
The communication was seamless
The communication was seamless, and Olivia handled my questions and requests with incredible speed and professionalism. Exceptional customer service feels increasingly rare these days. There is nothing that can replace the human touch when it comes to customer service.
Response from MusicbedAug 4, 2026
Thank you for your feedback Ruben! It means a lot to our team.
We absolutely agree that human engagement is key to a great service experience- glad you feel the same! Olivia will be very glad to know you appreciated her help.
Have a fantastic day!
- Grant, Director of Client Experience
