MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ reviews

11,886 approved reviews, newest moderated first

John S.
Oct 19, 2023
I haven't even gotten the bed yet!
I haven't even gotten the bed yet! I ordered it almost a month ago. It was sitting in NY for a week . Sure hope the bed is worth it. Your shipping program is pretty bad.
Response from MrFluffyFriend™Oct 20, 2023
Dear John, we apologize for the delay you've experienced with your order. We understand your frustration, and we're committed to improving our shipping process. Rest assured, we aim to provide high-quality products, and we hope the bed will meet your expectations once it arrives. We'll investigate this and we'll send you an email to update you. Your satisfaction is important to us. Thank you for your patience. Best regards, Sarah Team MrFluffyFriend™
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Lin
Oct 19, 2023
Expensive, material needs to be tougher
I received an XL bed for my 1yr old rottweiler pup who had just had an expensive operation on her neck. I certainly liked the feel and the comfort, unfortunately I found the bed material to be flimsy and certainly not strong enough. My dog started to chew the tassels and has now ripped a hole in it. This was an expensive bed I could certainly have bought a cheaper on else where. I feel the thickness of the material could be better.
Response from MrFluffyFriend™Oct 20, 2023
Thank you for your feedback, Lin. We appreciate your input and are sorry to hear about the challenges you've faced with the bed. We aim to provide high-quality products, and your comments are valuable in helping us improve. Unfortunately, you didn't provide your order number for us to check anything. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out. We're here to ensure both you and your furry companion have a positive experience with MrFluffyFriend™. Best regards, Sarah Team MrFluffyFriend™
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Joyce L.
Oct 19, 2023
I cancelled my order within minutes of…
I cancelled my order within minutes of placing it. I do not want the product. If I receive it, I will refuse the package. I just want a refund. Do not want the product.
Response from MrFluffyFriend™Oct 19, 2023
Thank you for letting us know about your order cancellation request, Joyce. Upon checking our records, your request has been addressed and your order has been fully refunded. If you have any further questions or need assistance, please feel free to reach out. Best regards, Sarah Team MrFluffyFriend™
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Cindy H.
Oct 19, 2023
Thank you
Thank you for good customer service.
Response from MrFluffyFriend™Oct 19, 2023
You're welcome, Cindy, and thanks for updating your review. If there's anything else we can assist you with, please don't hesitate to contact us at [email protected]. Best regards, Sarah Team MrFluffyFriend™
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Gillian H.
Oct 19, 2023
Returns are to an address in China!
The blankets I ordered were very unsatisfactory. MrFluffyFriend do not show info to return items for a refund. I only had this info after emailing twice. Then I find the return address is in China which cost me £23 in postage. The company is not open and honest.
Response from MrFluffyFriend™Oct 19, 2023
Dear Gillian, we apologize for any inconvenience you've experienced with the return process. We aim to provide clear information for our customers. Your feedback is valuable, and we'll review our return procedures to ensure a better experience in the future. If you have any more questions or need further assistance, please respond to the last email you received from our customer support team. Best regards, Sarah Team MrFluffyFriend™
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Denise B.
Oct 18, 2023
Nice bed.
My order arrived in timely fashion. The bed itself seemed thin at first but did fluff out. Its definetly designed to hug your dog. Could have ordered one size bigger than suggested. I think it would be nice to have a little more padding on the bottom. I will probably put it on top of a thicker pad. My dog is still scared of it and sleeping under the bed, but on the upside, the cat loves it. I would recommend.
Response from MrFluffyFriend™Oct 19, 2023
Thank you for your feedback, Denise. We're pleased to hear your order arrived on time and that you found the bed designed to snugly accommodate your dog. Your input regarding the padding is noted, and it's great to know that your cat is enjoying it. If you ever have questions or need assistance, please don't hesitate to reach out. We appreciate your recommendation. Best regards, Sarah Team MrFluffyFriend™
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CYNDI B.
Oct 18, 2023
I have not received my order and it's…
I have not received my order and it's been since Sept. 26th and received an email saying it was on it's way but still nothing. I click the track my order and it still says it's on the way. Oct 14th still on the way...hasn't moved to "Out for delivery".
Response from MrFluffyFriend™Oct 19, 2023
Dear Cyndi, we apologize for the delay in receiving your order. We understand your frustration and are actively looking into this matter. One of our customer support representatives sent you an email previously and provided details of the tracking of your package. Kindly check. Thank you for your patience, and we'll ensure you receive your order promptly. Best regards, Sarah Team MrFluffyFriend™
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Beverly H.
Oct 18, 2023
Flimsy Fluffy....…
First I thought it was awfully flimsy when I opened it. No padding in the bottom or at least very little. She didn't just love it, but I think she enjoys it now in one of our big easy chairs at night while I watch a couple of shows on TV. She prefers her afghans and regular beds over Fluffy Bed for now during the day. She's gotten over her anxiety after all these years. She's an older dog (chihuahua) now and is doing well. We'll keep it, but it was too expensive really.
Response from MrFluffyFriend™Oct 19, 2023
Thank you for sharing your thoughts about our pet bed, Beverly. We're pleased to hear that it's found a place in your dog's nighttime routine. We appreciate your feedback and understand your comments about the padding. Your input is valuable, and it helps us continuously improve. If you have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to ensure you and your chihuahua have a positive experience with MrFluffyFriend™ products. Best regards, Sarah Team MrFluffyFriend™
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