MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
Also known as
mrfluffyfriend.com
Website
mrfluffyfriend.com
Category
Pet Stores
Listed on Five Star Index
2026
About these reviews
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The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
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Over hyped and over priced. I bought the LARGE size for my 22 pound cocker spaniel and he barely fits in it. The AD pictures show dogs in a bed with big fluffy sides, but in reality they are almost flat. Shipping took 3 weeks, meaning it is actually drop shipped from China. I wish I had returned it on the first day.
Response from MrFluffyFriend™Oct 23, 2023
Dear Mike, we appreciate your feedback, and we're sorry to hear that your experience with our product did not meet your expectations. We apologize for any inconvenience you've encountered regarding the size and shipping time.
We value your input, and we'll use it to improve our product descriptions and shipping processes. Please check your inbox for the email from our customer support team to assist you.
Thank you for your understanding.
Best regards,
Sarah
Team MrFluffyFriend™
KS
Kim S.
Awful customer service and average product
When I ordered delivery was advertised as 7-14 days. I received no updates. I was due to move house 4 weeks later and thought that would be ample time. Every time I emailed just told ‘it’s coming’. Surprise surprise didn’t arrive before we moved. Contacted the company to request cancellation of the order and was told I couldn’t cancel (basically refused to contact the courier to stop delivery).
The delivery was made after a couple of months to our old address that we no longer had access to. Was in the process of starting a claim on my card when by chance we ran into our old neighbour at the shops who had taken the parcel in hoping they would see us at some point.
As for the quality of the bed, it was okay initially but lost its softness after a couple of washes and was flat within a few months. Honestly wouldn’t have bought if I’d realised it was a cheap product coming from China.
Not a good experience and wouldn’t use again.
Response from MrFluffyFriend™Oct 23, 2023
Dear Kim, we're truly sorry to hear about the challenges you faced with our delivery and your overall experience. We apologize for any inconvenience you've encountered and for not meeting your expectations.
Your feedback is important, and we'll use it to improve our services. We understand your frustration, and if you ever reconsider, we'd appreciate the opportunity to provide a better experience in the future.
Unfortunately, you didn't provide an order number for us to check anything. If you have any further questions or concerns, please don't hesitate to reach out.
Best regards,
Sarah
Team MrFluffyFriend™
HE
Helen
Ordered 2 XL anxiety beds for my…
Ordered 2 XL anxiety beds for my huskies. They absolutely love them. Only downside was 1 arrived & the other didn’t arrive til 2 days later so I had 1 bed & 2 dogs . Anyway both happy now. 😁
Response from MrFluffyFriend™Oct 22, 2023
Thank you for sharing your experience with our XL anxiety beds, Helen. We're delighted to hear that your huskies absolutely love them, even if there was a slight delay in the delivery. We appreciate your understanding, and we're thrilled that both your dogs are now happy with their new beds!
If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We're here to ensure both you and your furry friends have a great experience with MrFluffyFriend™.
Warm regards,
Sarah
Team MrFluffyFriend™
JO
Jordan
Perfect for our dog!
Took a good couple of weeks to arrive. Helpful advice received almost immediately when I enquired about delivery times. Product was just as described, our dog absolutely loves the bed. It's very soft and no smell of fish detected as mentioned in another reivew. Very happy with this item and the service/updates given.
Response from MrFluffyFriend™Oct 22, 2023
Thank you for sharing your positive feedback with us, Jordan. We're delighted to hear that your dog loves the bed, and that you are happy with the product and our service. We appreciate your patience during the delivery process and are pleased to have been able to provide helpful advice.
If you have any more questions or need further assistance in the future, please don't hesitate to reach out. Your satisfaction is our priority.
Warm regards,
Sarah
Team MrFluffyFriend™
ND
Neil D.
Excellent Product
The bed was delivered in good order and well packed. Excellent quality and on first use ‘Chester’ loved it and snuggled in straight away.
Response from MrFluffyFriend™Oct 22, 2023
Thank you for your wonderful feedback, Neil! We're delighted to hear that 'Chester' is loving his new bed and that you're satisfied with the quality. Please feel free to reach out if you need anything else for 'Chester' or have any questions. We're here to ensure both you and your furry friend have a great experience with MrFluffyFriend™.
Warm regards,
Sarah
Team MrFluffyFriend™
MS
Marv S.
I liked that I actually received my new…
I liked that I actually received my new fluffy doggie bed. It took some time for it to arrive to me. Upon getting it yesterday evening and I opened up the packaging my dog Milo loved it and he’s in comfy heaven with it.
It looks great as well.
Thank U Fluffy Family,
I will be purchasing a 2nd fluffy bed shortly in 1 size up.
Marv S.
Miami Florida
Response from MrFluffyFriend™Oct 22, 2023
Thank you for sharing your wonderful feedback, Marv! We're delighted to hear that Milo is in comfy heaven with his new fluffy bed. We appreciate your support and look forward to assisting you with your second fluffy bed in the size up.
If you have any questions or need further assistance, please feel free to reach out. We're here to ensure both you and Milo have a fantastic experience with MrFluffyFriend™.
Warm regards,
Sarah
Team MrFluffyFriend™
KS
Kathryn S.
Bailey loves his new bed!!
Bailey loves his new bed! It’s soft, well made, a bit smaller than we expected but he’s fine with it. The price is a bit high but understandable considering how well made it is. Thank you!!
Response from MrFluffyFriend™Oct 22, 2023
Dear Kathryn, we're delighted to hear that Bailey loves his new bed! We appreciate your feedback on the quality and value of our product. If you ever have more questions or need assistance in the future, please feel free to reach out. We're here to ensure both you and Bailey have a great experience with MrFluffyFriend™.
Warm regards,
Sarah
Team MrFluffyFriend™
ZM
Zorn/Meyer
Finger weg / Vorherige Bewertungen / Gebrauchsfazit, Preis / Leisung
Ergänzung 23.10.2023
Übelst,
das Unternehmen hat den Sitz in den Niederlanden.
In den AGBS und im Impressum steht nichts über die Höhe der Rücksendekosten und auch ist dort kein Verantwortlicher zu finden.
Gaukelt ein deutsches Unternehmen vor.
Ware kommt von einem Übersee Logistiker der seinen Sitz bei Hamburg, in Reinbek hat.
Logistiker ist Equick
Andere Unternehmen in Reinbek schreiben bereits auf ihre Websiten „nichts“ mit diesem Unternehmen zu tun zu haben!
Ein Rückversand ist mir über diese Logistiker möglich und kostet 55€
Weiterhin wurde, wie bei vielen anderen Kunden auch, 15% Nachlass angeboten.
Ich lasse das Ganze nun eskalieren, mit solch Verfahren sollte niemand durch kommen.
Rechtmäßig ist das sicher nicht!
Verfasst 21.10.2023
Bestellung von
1 x Hundebett in xl / 80 cm
2 x Katzenbett in S / 50 cm
Sonderangebot:
1x Hundebett: 63 €
2x Katzenbett 42 €
Die Transaktion wurde auf zwei Transaktionen aufgeteilt, aus welchem Grund lässt sich nun erahnen!!!!
In der ersten Transaktion hat das Unternehmen 1 Katzenbett und ein Hundebett zusammengefasst! In der desolaten Lieferung war jedoch 1 Hundebett enthalten!
Also Fehlmenge 1 Katzenbett!
Zweite Transaktion berechnet 1 Katzenbett, da sollten jedoch zwei enthalten sein und sind es sicherlich auch. Diese Sendung haben wir nun in der Annahme verweigert!
Empfehlung für Australien Sheppard Gewicht bis 19 KG L ich habe xl bestellt.
Fazit:
Bett ist zu klein
Stabilität ist keinesfalls gegeben, der Aussenring ist labbrig, sodass das Hinter-oder Vorderteil des Tieres das platt liegt.
Der Aussenring ist mit der Liegefläche durch eine einfache Naht voneinander getrennt. Kein Halt der Rückenlinie.
Kissen bereits defekt!
An der Naht (sind bereits defekt) schiebt sich das Kissen in alle Richtungen und dadurch liegt das Tier an den Nähten auf dem Fußboden.
Preis/Leistung
Absoluter Billigscgrott!!!! Finger weg!
Selbst für den Angebotspreis wäre es hochpreisig angesetzt und gleicht anderen billig Betten aus dem Einzelhandel.
Das Versprechen der Exclusivität kann ich nicht nachvollziehen.
Rücknahme bei Nichtgefallen und Erstattung des Kaufpreises? Aha ….
Als Vergleichsobjekt nun die Kissen von Vameria / Wolke 7 bestellt um vergleichen zu können.
Dort Größe xxl bestellt (100 cm) zum Preis von 89,90€ , zusätzlich ein Bett geschenkt.
Die Texte der Webseiten, Produktbilder und Produktbeschreibungen sind so gut wie identisch. Also absolute Vorsicht geboten!
Lieferung auch dort storniert, noch vor Versand!
Bei dieser Firma ist eine Rufnummer angegeben die jedoch nicht existent ist.
Aufgrund der vorausgegangenen Bewertungen werden wir den Anbieter ebenso überprüfen ob das verbundene Unternehmen sind und die Ware ansonsten „nicht annehmen“! Und in diesem Fall dann Anzeige erstatten!
Sollte sich erweisen, dass wir ebenso Probleme mit einem Rückversand von 55€ nach China haben sollten, geht das Ganze direkt zur Verbraucherzentrale.
Das Hundebett kam aus Reinbek bei Hamburg (gemäß Verpackung).
Jetzt wird’s lustig, denn es gibt ein Schneeballsystem mit Provisionen für Händler die aber nicht sichtbar sind. Dies Modul ist komplett auf Englisch verfasst.
Kein Lieferschein enthalten!!!!
Die Karzenbetten haben wir nicht angenommen und werden diese bei DHL auch nicht abholen!!!!
Alle Zahlungsdienstleister werden wir über diese Machenschaften informieren!
Dokumentation liegt geschlossen vor!
Response from MrFluffyFriend™Oct 22, 2023
Sehr geehrter Zorn/Meyer, es tut uns sehr leid, von den Problemen zu hören, die bei Ihrer Bestellung aufgetreten sind, und wir entschuldigen uns für die Unannehmlichkeiten, die Ihnen entstanden sind. Ihr Feedback ist uns wichtig, und wir nehmen es ernst.
Um Ihre Bedenken auszuräumen und die Angelegenheit zu klären, antworten Sie bitte auf die letzte E-Mail, die Sie von unserem Kundensupport erhalten haben. Wir werden uns bemühen, eine Lösung zu finden und Ihre Zufriedenheit zu gewährleisten.
Vielen Dank, dass Sie uns darauf aufmerksam gemacht haben, und wir danken Ihnen für Ihr Verständnis.
Mit freundlichen Grüßen,
Sarah
Team MrFluffyFriend™