MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ reviews

11,886 approved reviews, newest moderated first

Thera P.
Nov 26, 2024
Avoid - They steal your money!
I paid £99 for my item - which they collected from my bank account on day 1 - Which is bad practice. Quality firms collect payment when receipt of product is confirmed. It never got delivered. I kept chasing. Two weeks later an email suggesting it was delivered. Total non-sense. When asked for help told to go negotiate with Royal Mail myself. Patronising service emails. Royal Mail does not deal with the recipient, only the sender. I am being sent in a hideous loop with no product and no money. Avoid this lame company!
Response from MrFluffyFriend™Nov 26, 2024
I’m truly sorry to hear about your experience and the frustration caused, Thera. I see that our customer support team is already assisting you via email and has initiated an investigation to resolve this matter. I completely understand how difficult it is to wait, but please rest assured that we are committed to resolving this for you as quickly as possible. Thank you for your patience, and please keep an eye on your inbox for updates. If you have further concerns, feel free to reply directly to our support emails.
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Michele P.
Nov 25, 2024
Gigi can't wait to have her first furry…
Gigi can't wait to have her first furry friend join her!
Response from MrFluffyFriend™Nov 26, 2024
Michele, thanks so much for the awesome feedback! It's super heartwarming to know that Gigi is counting down the days to meet her furry buddy. We're totally stoked for them to start making some amazing memories together. If there's anything you guys might need along the way, just remember, we're here to lend a hand!
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steve C.
Nov 24, 2024
The product ships from China
Beware, Products are shipped from China( via Mexico ). I live in Los Angeles. After waiting over 3 weeks to receive my order, & constantly asking, "where is my order" & getting BS from customer support, I'd had enough, and said I no longer wanted item. I was told, I would have to pay return shipping ( to China ). Around $30 - 50. So not worth it to return a $44 bed. Understand this before placing order
Response from MrFluffyFriend™Nov 24, 2024
Thank you for sharing your feedback, Steve, and I sincerely apologize for the frustration you've experienced. I completely understand how disappointing it is to wait longer than expected for your order and face difficulties with the return process. We strive to improve the customer experience and will take your feedback into account as we continue to refine our processes. I can see that you're being assisted by one of our support team members via email, and I hope we can resolve this matter for you as quickly as possible. Your experience matters to us, and we're here to help. If there's anything else we can do for you, please feel free to reach out.
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thibault G.
Nov 23, 2024
Bonjour nous avons commandé le 11…
Bonjour nous avons commandé le 11 octobre un coussin antistress qui n'est jamais arrivé mais mrfluffyfriend a bien pris l'argent malgré nos relances jamais depuis le 11 octobre nous ont renvoyé le coussin sav incompétent
Response from MrFluffyFriend™Nov 24, 2024
Je suis vraiment désolé pour la frustration que vous avez vécue avec votre commande, Thibault. Je vois que notre équipe de support client est en contact avec vous depuis le début et je m'excuse si cela n'a pas encore été résolu à votre satisfaction. Je vous encourage à vérifier votre courrier électronique (y compris votre dossier spam/courrier indésirable) pour connaître leurs réponses. Nous voulons sincèrement arranger les choses et résoudre ce problème pour vous. S'il vous plaît laissez-nous savoir si nous pouvons faire autre chose.
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RAD
Nov 23, 2024
Simply Amazing
My experience was shear joy when I saw my Alaskan Klee Kai jump right on her new bed without even flinching. She's usually cautious about anything new. With this new bed, she tested it with one paw and then jumped right in there. She was asleep within a minute. This was the first time in her 5 years that she hadn't wanted to climb into bed with me.
Response from MrFluffyFriend™Nov 24, 2024
Hey RAD, Yay, thanks for telling us about this great story! We're absolutely thrilled to know that your Alaskan Klee Kai is loving her new bed so much and that she got comfy in it so quickly. Hearing this kind of feedback truly makes our day, as it shows that our work is appreciated and makes a real difference. If you ever need anything else, just let us know—we're here to help!
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Scooter
Nov 22, 2024
Dreamy Dog Bed
Informative website with complete description of product with dimensions and sizing according to dog breed. My dog immediately gravitated towards bed upon first opening and fell asleep within minutes. Bed is soft and cradles my making her feel safe, warm and secure.
Response from MrFluffyFriend™Nov 24, 2024
Thank you so much for the amazing review, Scooter! It truly makes our day knowing that your furry friend felt at home in her new bed right away. Our main goal is to create a snug and secure haven for our four-legged pals, and it sounds like we hit the jackpot with your pup. If there's anything else you need or if you have any questions, just give us a shout! We're here for you and your little pal!
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Keith
Nov 22, 2024
Dog anxiety relieving bed and car seat cover
I ordered a large dog anxiety relieving bed and a dog car seat cover. Both items are of very high quality and attractive. The dogs really love the bed and are clearly more relaxed in the car seat cover which prevents them sliding about in the car. I am very pleased with both items and am very happy to recommend them. Also when I made an enquiry about delivery, it was answered promptly and politely. A very good company
Response from MrFluffyFriend™Nov 24, 2024
Hey Keith, Wow, we're absolutely stoked to hear that the bed and car seat cover are working wonders for your furry pals! It truly warms our hearts to know they're chilling out and feeling all cozy. And the fact that you're happy with the quality and service? That's the cherry on top! Your positive feedback is like a high-five for us, buddy. If you ever find yourself in need of anything else for those adorable doggos, you know where to come. We're just a shout away and always ready to lend a hand. Keep spreading the love, and take care!
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Kim H.
Nov 22, 2024
Refund granted
A refund was honored when delivery problems kept the product from being delivered.
Response from MrFluffyFriend™Nov 22, 2024
Thank you, Kim, for your 5-star review! 🌟 We're glad we could resolve the issue and provide a refund promptly despite the delivery problems. Your satisfaction is very important to us! If you ever decide to shop with us again or have any questions, we’ll be here to assist.
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