MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ reviews

11,886 approved reviews, newest moderated first

JIll M.
Nov 29, 2024
Soft, but not as advertised
The bed is definitely soft and my dogs both lime it, but it was advertised as being a huge bed that both my dogs could sleep in. I ordered the XXL and my smaller lab barely fits on it. I won’t be buying any other products!!!
Response from MrFluffyFriend™Dec 2, 2024
Thank you for your feedback, Jill, and we're sorry the bed didn't meet your expectations. We understand how important it is for your dogs to be comfortable. We're currently working on adding bigger bed sizes to our range, so we hope this helps with your future needs. If you have any concerns or would like to discuss this further, feel free to reach out to us at [email protected], and we'll do our best to assist you. We appreciate your support!
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derek K.
Nov 28, 2024
Big mistake buying from them.
Waited eleven days for a bed nothing has arrived no reply from my emails. Terrible company.
Response from MrFluffyFriend™Nov 28, 2024
Hi Derek, I’m really sorry to hear about the delay and the lack of communication. We always aim to respond to emails promptly. Upon checking, one of our representatives has already responded to your email, so please check your inbox (and spam/junk folders just in case). Delays like this are not typical, and we’re committed to resolving this issue for you as soon as possible. Thank you for your patience, and we look forward to getting this sorted for you.
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Brenda
Nov 27, 2024
Didn’t receive the bed
Didn’t receive the bed. Been over two weeks. Is this a scam?
Response from MrFluffyFriend™Nov 28, 2024
Brenda, I'm really bummed to hear that your bed hasn't made it to you yet. We totally understand how annoying that must be. One of our friendly support folks is going to drop you a line soon to fill you in on what's happening with your order. So keep an eye on your email, okay? Thank you for bearing with us. We're on it and will do everything we can to make this right for you.
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Janet C.
Nov 27, 2024
Terrible service
Terrible service, sizing way out quality awful. Will not refund untill it gets back to China and I have to pay carriage . It was shipped to me from a warehouse in Southhall UK They say to keep the small one and they will give me 30% off a larger one But no refund on first one unless sent back to China Just seen exact same beds n B&M for £14 Rip off company
Response from MrFluffyFriend™Nov 28, 2024
I’m really sorry to hear about your experience, Janet. One of our customer support representatives is already working on this with you, so please feel free to reply directly to their email for further assistance. We’re committed to resolving this as quickly as possible for you. Thank you for your patience, and we look forward to sorting this out.
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Allyson
Nov 27, 2024
I bought many beds this is the best one I have ever purchased
Very helpful excellent quality my dog loves it best bed I have bought
Response from MrFluffyFriend™Nov 28, 2024
Thank you so much, Allyson, for your amazing feedback! It really warms our hearts to know that your pup is loving the bed and that it's topped all others you've tried. It truly makes our day to see that you're happy with the quality. If there's ever anything else you need, just shoot us a message! We're always here to help out. 🩵🤍
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Elsie K.
Nov 27, 2024
Love the dog bed website easy to…
Love the dog bed website easy to navigate product arrived in a timely manner. My granddog loves it. Thank you.
Response from MrFluffyFriend™Nov 28, 2024
Hi Elsie, Thank you for your kind words! 😍 We're so glad to hear that your granddog loves their new bed, and that you had a smooth shopping experience with us. If you ever need anything else, feel free to reach out!
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Jan P.
Nov 26, 2024
I have never received my bed
I have never received my bed
Response from MrFluffyFriend™Nov 26, 2024
Hi Jan, I’m sorry to hear that you haven’t received your order. To assist you better, could you please email us at [email protected] with your order details, including the order number if available? We’ll do our best to locate your order and resolve this issue promptly. Thank you for your understanding, and we look forward to helping you!
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anthony C.
Nov 26, 2024
Mr fluffy friend dog beds are not cheap…
Mr fluffy friend dog beds are not cheap chinese rubbish as they are dear chinese rubbish,dispatched from the uk but all returns must go back to china what a con to put you off returning at great expence,the bed is poor quality looks more like a shag pile rug,
Response from MrFluffyFriend™Nov 26, 2024
Hey there, Anthony! Thank you so much for sharing your thoughts with us. I'm really bummed to hear that the bed wasn't what you had hoped for. One of our super-helpful customer support folks is going to drop you a line in your email inbox to chat about your experience and see how we can sort things out for you. Make sure to keep an eye out for it, and don't forget to peek in your spam or junk folders, just in case it ends up there by mistake! We totally get that you're waiting for this to be resolved, and we're on it. We promise to do everything we can to make this right for you. Cheers!
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