C. C.
After waiting almost three weeks for…
After waiting almost three weeks for delivery the wrong size bed was sent with no fabric in the center as advertised. Option 1 was to keep the bed and get a 15% refund. Why on earth would I want a bed my dog can’t use! Option 2 is to return the bed however I am responsible for return shipping cost! I have to spend more money for their mistake. That is horrible customer service and I will not be doing any other business with this company.
Response from MrFluffyFriend™Nov 22, 2024
Hey C. Clark, Thank you so much for reaching out and sharing your thoughts with us. We're really sorry to hear that the item you received was not what you expected, and that our team didn't quite hit the mark with the solutions provided. I totally get that it's frustrating when things don't go as planned. I've seen that our customer support folks have already been in touch with you, but it seems like you're still looking for a better outcome. That's totally fair, and we're here to help! If you've got any more questions or if there's anything else we can do to make this right, please shoot us another email. We really do care about what you think, and we're always working to get better at what we do. Thanks again for your patience, and I hope to hear from you soon.